I think I had better stop complaining as it is obviously me that has the problem and not lazy hotel staff. When I check in to any hotel I always ask what time breakfast is either in the club lounge, if there is one, or in the main restaurant. As in my last review for the Le Meridien Chennai, I find the same thing at the Sheraton CDG – opening times for Lounges/restaurants are at the discretion of the staff – there’s no management staff around at that time anyway so who cares, right?
I always base my schedule around the breakfast opening times – breakfast first, call-in with the family and then prepare for the day ahead (or catch an early flight). What normally happens when the staff can’t be bothered to open on time is that I don’t get to talk to my family that day, and that REALLY irritates me. But that’s my problem – why should the lazy staff care?
So, the Sheraton CDG – breakfast opening time in the Club Lounge and the main restaurant is 6:30am – well, so they say anyway. Today at 6:30am the Club Lounge was in darkness – no problem I thought, I will keep silent and go to the main restaurant – but at 6:35am that was still closed with a queue of people waiting outside. So, I asked the front desk and had it reconfirmed both locations open at 6:30am. The Club Lounge finally opened at 6:45am. A trite apology was forthcoming from the sever – “sorry, we were very busy today, every day it is normally ready at 6:30am”. They may well have been busy but they prioritised their work to put their premium guests last!! Also, it is very strange that last time I stayed at this hotel (and once before when I just called in for breakfast between a plane and a train) the exact same thing happened – so I guess I am just unlucky and always match up with the “unusual” late openings. Do, I believe this – not a word! The staff are just lazy, plain and simple and there is no management oversight. For EUR300+ a night, this is unacceptable.
Will it change – no, regardless of any fine management words that may follow this review. The improvement at the Le Meridien Chennai lasted a whole one day and was then back to laziness. Based on my previous experiences at the Sheraton CDG I have no reason to think this will be any different.
I’m almost a Starwood “Platinum for Life” member, so I have spent a bit of time in Starwood properties. Is this laziness a Starwood trait? It seems to becoming more and more so. Yet, in-between the Le Meridien Chennai and the Sheraton CDG I stayed at a Movenpick Hotel – wonderful on-time service – which truly made me question why I am staying at Starwood properties!
So, my advice is to try other hotels. Maybe when the staff and management at the Sheraton CDG find themselves losing guests they may ask why and really do something about it. But I doubt it….
Any room is fine as long as you don't need to interact with any staff!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to share your feedback on TripAdvisor following your recent stay with us at Sheraton Paris Airport Hotel. We value all guest comments, and constructive feedback helps us to continually improve upon our services and facilities.
I was of course concerned to read that you were left to feel so disappointed by your experience with us, and alarmed to learn how misguided you were regarding our staffing.
I would like to reassure you that the experience you describe falls well below the standards we are renowned for delivering.
I do hope you will allow us the opportunity to restore your confidence in our Hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.