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Sheraton Paris Airport Hotel & Conference Centre: Traveler Reviews

4.0 of 5
BP 35051 | Tremblay-en-France, 95716 Roissy, France
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Sheraton Paris Airport Hotel & Conference Centre
Ranked #2 of 31 hotels in Roissy
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771 reviews from our community

Traveler rating
    284
    309
    104
    48
    26
See reviews for
Families
109
 
Couples
227
 
Solo
124
 
Business
250
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Belgium
Top Contributor
60 reviews 60 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
24 helpful votes 24 helpful votes
“Good place for a business trip to Villepinte exhibition centre”
4 of 5 stars Reviewed November 26, 2012

The rooms are comfortable, Internet WIFI was included in my rate.
Breakfast is normal, could offer more variety.
The Brasserie restaurant was ok, I just wished the chef would have thought about more vegetables in a dish. It was well cooked and tasty.

Well connected to public transportation and unmisseable when approaching terminal 2, it is quite tricky to find the hotel parking. You definitely need a GPS.

Absolutely quiet, no noise at all.

Room Tip: Ask room from Higher floor to have a stunning view on airplanes
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Quality manager at Sheraton Paris Airport Hotel & Conference Centre, responded to this review
November 28, 2012
Dear Guest,
It is with great pleasure that I have read your kind review. I am pleased to learn of how you appreciate our Hotel and I would like to express my sincere appreciation for positive feedback.
Thank you for recommending our hotel. We certainly look forward to welcoming you back to our hotel in the very near future.
Sincerely,
A.Ziani-Orus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Top Contributor
61 reviews 61 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
25 helpful votes 25 helpful votes
“Very good if you get a good deal”
4 of 5 stars Reviewed November 21, 2012

Stayed one night just before the flight back home and got an awesome deal on the room rate. The hotel is completely soundproof. You hear noise in the lobby but once you are on the upper floors, it's silent. The room was big, with a big desk and two small wardrobes. The bathroom had both a bath and a shower. The tiles need to cleaned more thoroughly though. The mattress is very firm which is a change from most hotels (where the mattress is worn out and too soft).

I would not have breakfast at the restaurant since it is definitely too expensive. There is a small bakery just outside the hotel. Wi-fi is free in the lobby and it is not worth paying the extra fee for the wi-fi in the room; too expensive too.

This is a perfect hotel is you get it for the right price.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask supernovea about Sheraton Paris Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Quality manager at Sheraton Paris Airport Hotel & Conference Centre, responded to this review
November 23, 2012
Dear Guest,
It is with great pleasure that I have read your kind review. I am pleased to learn of how you value our Hotel and I would like to express my sincere appreciation for positive feedback.
Thank you for recommending our hotel. We certainly look forward to welcoming you back to our hotel in the very near future.
Sincerely,
A.Ziani-Orus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sedona az
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Soundproof”
2 of 5 stars Reviewed November 20, 2012

The hotel is soundproof- the rooms are tiny. I felt like a Lilliputian, but it is convenient for an early flight fromCDG. Next time I will try to find something in the adjacent area. The restaurant is mediocre - the best deal is a buffet from noon until 2pm.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask jdummihan about Sheraton Paris Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Quality manager at Sheraton Paris Airport Hotel & Conference Centre, responded to this review
November 23, 2012
Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor following your recent stay with us . We value all guest comments, and constructive feedback helps us to continually improve upon our services and facilities.

I was of course concerned to read that you were left to feel so disappointed by your experience with us. I would like to reassure you that the experience you describe falls well below the standards we are renowned for delivering.

I do hope you will allow us the opportunity to restore your confidence in our quality of service in the near future.
Sincerely,

A.Ziani-Orus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Harbor
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Stay at the Hilton or Hyatt instead”
1 of 5 stars Reviewed November 20, 2012 via mobile

I went to breakfast on arrival from US. I was at buffet for 5 mins and they shut it down. I was chard $31 euro and refused to pay. There was no spoon, no salt, no milk for cereal, rude waiter. My wife went the next morning and they singled her out for mid treatment and already knew what her room number was
The bed was supposed to be a king size. It was two double mattresses pushed together with a crack in the middle that you would fall in to during sleep.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask captric1 about Sheraton Paris Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Quality manager at Sheraton Paris Airport Hotel & Conference Centre, responded to this review
November 23, 2012
Dear Guest,

Thank you for sahring your review of your recent experience with us.

I was of course concerned to learn of the disappointing element with regards to your departure experience which fell below the high standards we strive to achieve. Please accept my sincere apologies for the shortfalls you experienced. I would like to reiterate, as explained by email previously, that this is not indicative of our company standards. I have notified the relevant departments of the issue highlighted, and in our continuous effort to exceed guest expectations they will be taking corrective action.
Thank you again for your understanding.

Sincerely,

A.Ziani-Orus
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Miami, FL
Top Contributor
62 reviews 62 reviews
51 hotel reviews
Reviews in 32 cities Reviews in 32 cities
54 helpful votes 54 helpful votes
“Modern Luxury at the CDG Airport”
5 of 5 stars Reviewed November 17, 2012

Really a great hotel with the convenience of being right at the CDG airport.

Modern with very good quality, attentive service. very quiet. executive Lounge is small but very well equipped and with good assortment to chose from.

In case the need arises, I will definitely be back.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask CandyManMia about Sheraton Paris Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Quality manager at Sheraton Paris Airport Hotel & Conference Centre, responded to this review
November 23, 2012
Dear Guest,

I am very pleased to read your review from your recent stay with us at Sheraton Paris Airport, thank you for sharing this via TripAdvisor.

I am delighted to read that you have been overall impressed with the quality and services provided within the hotel. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us.

We do hope you will return to Paris in the near future and we look forward to the opportunity to welcome you back to our Hotel.

Sincerely,
A.Ziani-Orus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Paris Airport Hotel & Conference Centre

Also Known As:
Sheraton Paris Airport Hotel And Conference Centre
Sheraton Paris Airport Hotel
Sheraton Roissy
Roissy Sheraton
Address: BP 35051 | Tremblay-en-France, 95716 Roissy, France
Phone Number:
Region: France > Ile-de-France > Val-d'Oise > Roissy
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Business Hotels in Roissy
#2 Luxury Hotels in Roissy
#4 Family Hotels in Roissy
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Stay connected at the Sheraton Paris Airport Hotel & Conference Centre: the only hotel built directly inside the International CDG Airport Terminal 2. Walk straight from your plane into a warm and welcoming environment. All 240 rooms and 12 suites are fully soundproofed and equipped with the signature bed Sheraton Sweet Sleeper (SM) Bed. Stay in touch with the Link@Sheraton experienced with Microsoft, a unique and convenient online experience. ... more   less 
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