A DISASTER and according to my privilege card, I am supposed to be treated as a Starwood Preferred Guest with all the services this is supposed to bring.
Exhausted from a flight, I tried to check in at 20h10, a long queue to check in and, on reservation I requested feather bedding because of allergies to synthetic fibers but nothing had been done and so I was told to go and wait for 30 minutes in the club lounge which meant dragging two heavy suitcases up and along the length of the long building. 40 minutes of waiting in a very small and not very clean clubhouse room and no sign of the front desk receptionist who had promised to come and accompany me to my room. I had to ask the club room receptionist to call the main receptionist. It was clear that they had completely forgotten about me, the original receptionist had gone off duty and I was told to wait yet again. I waited but nothing so one hour and ten minutes after my arrival I dragged all my heavy luggage back to reception where they finally gave me very sheepishly my key!
Once settled in the room I rang reception to find out which terminal I should fly out from the next day and what time I should check out of the hotel in time to get my flight. I was to find out the following day that this information was completely wrong, the true terminal I needed was much further away than advised by the hotel. Had I actually checked out at the receptionist suggested time I would definitely have missed my flight. A very long queue for check out didn't help the matter and by beginning my check out 1 1/2 hours before my flight this still left me running and the last person to board the flight and only because the flight was delayed!
I wrote to the head office to inform them of my utter dismay at their total lack of service and unprofessional behaviour and they suggest I return for another stay where they wish to upgrade me to a better room. This is a complete joke when you consider they had forgotten me altogether and then helped me nearly miss my flight through mis-information! An 'upgrade' would therefore not be too difficult, would it? For obvious reasons I will definitely not be returning to this hotel or any another Starwood "PREFERRED" Guest hotel. It is my second really bad experience of a Starwood group hotel so enough is enough!
- Official Description (provided by the hotel):
- Stay connected at the Sheraton Paris Airport Hotel & Conference Centre: the only hotel built directly inside the International CDG Airport Terminal 2. Walk straight from your plane into a warm and welcoming environment. All 240 rooms and 12 suites are fully soundproofed and equipped with the signature bed Sheraton Sweet Sleeper (SM) Bed. Stay in touch with the Link@Sheraton experienced with Microsoft, a unique and convenient online experience. ... more less
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- Also Known As:
- Sheraton Paris Airport Hotel And Conference Centre
- Sheraton Roissy
- Roissy Sheraton