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“Great if you need to be at the airport!” 4 of 5 stars
Review of Novotel Paris CDG Terminal

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Novotel Paris CDG Terminal
4.0 of 5 Hotel   |   Route de l'Epinette | Roissypole - BP16302, 95705 Roissy-en-France, France   |  
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Ranked #2 of 28 Hotels in Roissy-en-France
Northampton, Massachusetts
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Great if you need to be at the airport!”
4 of 5 stars Reviewed May 23, 2013

My wife and I stayed at the Novotel because we had to drop a car off near the airport one day, and had an early flight home the next morning. It turned out to be incredibly convenient and pleasant. The car drop-off place was only a block or two away, and the hotel is literally connected to one of the airport's terminals. From there, you can not only get the airport shuttle train to other terminals, but you can also catch the RER B Metro to get into the city of Paris. We went into the city for the evening, which was lots of fun - about a 40 minute trip each way. The room was large and comfortable, quiet, and with a good bed. The staff was friendly and helpful.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick G, Directeur général at Novotel Paris CDG Terminal, responded to this review, June 9, 2013
Dear Guest,

Thank you so much for having taken advantage of our Novotel Paris Carles de Gaulle Terminal and its convenient location Inside the airport as well as from Paris (40 minutes through the RER line B, station in front of the hotel). I give you a tip: we are only 15 minutes away from Disneyland Paris ! Catch the TGV from Roissy TGV station and you ll arrive straight into the parc !! Double check the train Schedule on the SNCF official internet site ! Easy, cheap and convenient !!
We hope to see you again soon!

Best regards
Patrick GAUDE
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1,307 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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Kitchener
Top Contributor
65 reviews 65 reviews
57 hotel reviews
Reviews in 37 cities Reviews in 37 cities
71 helpful votes 71 helpful votes
1 of 5 stars Reviewed May 22, 2013

We stayed at this hotel prior to a morning departure from Charles De Gualle.

The Hotel is located close to the airport monorail and right beside the RER stops for terminal 1 and 3. While you can see it clearly through the glass from the train station it is not obvious that there is a back entrance into it, this can be found by heading right immediately after you exit the terminal building when you go outside.

Check in went well, there is an additional city tax of €1.65 per day per person on top of what the room rate is. The room we had was a good size with a sofa and a bed in it. We had asked for a non-smoking room which they confirmed at check in. Upon entry to the room there was a distinct smell of smoke, upon informing the front desk, their response was that they would take note of it... Not sure what that exactly means but no remedy to fix the solution was proposed. We then went out and returned to the room, it was extremely hot and you cannot open the window, the Air Conditioning did not appear to be working, or was not working that well... Again upon informing the front desk, we were completely surprised by their response when informed that there was no technician currently working and though they could open the window, it would get noisy and there would be no way to close it. Then before we could say anything the lady said... 'I don't know what else to tell you, there is nothing we can do...' This conversation was conducted in French and our problems were clearly expressed. In either case a simple room change would have sufficed. We didn't even bother mentioning that the bathroom sink was clogged...

Apparently 6 hours of wifi is included with the room, unfortunately I was unable to get it working.

On check out, they did not ask how our stay was as you would expect and really were just interested in getting payment and you on your way.

Ironically Novatel has a service guarantee which states they'll fix any problems that may arise. This experience showed me that this guarantee is worthless.

If the room had good air conditioning and didn't smell like smoke I would rate this hotel higher, but given that it did and more so the handling of our concerns by the staff in such a rude manner really upset us

I would highly recommend you avoid this hotel, given the variety of choice close by.

The one positive is that it is located within walking distance of the terminal building and the between terminal monorail.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick G, Directeur général at Novotel Paris CDG Terminal, responded to this review, June 9, 2013
Dear guest,
I first would like to thank you for leaving your comments about your latest stay in our Novotel Paris Charles de Gaulle Terminal. I am sorry to read that all your requests were not taken into account. Novotel and all the team have a guest satisfaction garantee Policy which is valid all year long night and day. Should you not be fully satisfied, I would be very happy to share all your comments with you. Feel free to contact me at H1014-GM@accor.com.

Looking forward to the pleasure to reading your feedback,

Best regards
Patric Gaude
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Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 22, 2013

Located within the airport, So you don't have to leave. Stayed on a stop over flight connection. Arrived at 10:30pm, was checked in extremely quickly 3 min. The lady also asked me if i wanted a wake up call. Checked out next day 5:45 am again extremely quick.
If you have stayed in one Novotel you have stayed in them all. They are more or less exactly the same in every country/city. This one however had a nicer bathroom. Would stay again.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick G, Directeur général at Novotel Paris CDG Terminal, responded to this review, May 22, 2013
Dear guest

Thank you very much for sharing you last and short stay in our Novotel CDG Terminal. Thank you for noticing that you can benefit fromthe latest type of Novotel Bathroom which were put in place last december !
More changes are to come !
We all hope to welcome you again soon,

best regards
Patrick GAUDE
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Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 19, 2013

We stayed here for one night before traveling from CDG. Rooms were a nice size and the location, right in the airport, can't be beat. However, by the time we checked in at 10pm, all they had left was a smoking room -- it was very smelly and stuffy -- and the air conditioning didn't work very well at all. When we checked in, the staff did not warn us in advance, which would have been appreciated. A hotel member unlocked the window for us, which helped, but it was still disappointing. Would stay again if we could guarantee a non-smoking room, but were not very happy with this experience.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick G, Directeur général at Novotel Paris CDG Terminal, responded to this review, May 22, 2013
Dera giuest

Thank you for leaving your positive and detailed comments on our Novotel CDG Terminal after you stayed there. I am sorry to read that you did not fully enjoy it. Your comments have been adressed to the teams. We make sure that you are allocated a non smoking room as soon as you specifically request it.
Looking forward to welcoming you soon again,
Best regards
Patrick GAUDE
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Top Contributor
141 reviews 141 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed May 15, 2013 via mobile

Conveniently located at terminal 3 served by TGV train
25 minutes by train to Gare du Nord in city.
Double glazed window so not noisy in room
Decor is simple but sufficiently clean.
Capsule coffee in room plus kettle n tea facilities
Free wifi whole hotel
Nice staffs

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick G, Directeur général at Novotel Paris CDG Terminal, responded to this review, May 22, 2013
Dear Guest,
I would like to thank you for sharing your comments regaring your last stay in our Novotel which are quite unusual if you notice that you rented the room "for the day" !!! This is not very well known: you can indeed take advantage as you mention, of all services of the hotel, from buffet breakfast, to room service for lunch for example, to free WIFI, same day laundry service, possibility to print your boarding passes, among others. And you are only 10 minutes maximum away from any terminal of Roissy.

Looking forward to welcoming you soon
Best regards
Patrick GAUDE
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Seattle, Washington, United States
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 10, 2013

First must mention smooth connection. TGV from Marseille direct to CDG, light rail shuttle to Terminal 3 where Novotel is located. Seamless. The hotel works perfectly also -- large room on 5th floor, silent. Good restaurant, going strong when we went about 9:30 pm, and well stocked buffet (including DIY espresso maker) the next morning. Then back to the light rail to Terminal 2 for our flight back to the US.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick G, Directeur général at Novotel Paris CDG Terminal, responded to this review, May 22, 2013
Dear Guest
thank you for leaving your positive comments regarding your latest stay in Novotel CDG Terminal. I am glad you fully enjoyed all services of the hotel, from the room to the full buffet breakfast served in the restaurant with options like "do it yourself" coffee (American, Expesso, etc) as well as variety of breads, croissants, cheeses, fresh fruits, hams, fruit juices etc. You can enjoy as you like it !! Don't forget that, should you hurry to catch your flight, you still have the option to leave with our breakfast box !! from 4am in the morning !! Ask reception !!

Looking ofrward to welcoming you soon again,
Best regards
Patrick GAUDE
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Chicago, IL
Top Contributor
106 reviews 106 reviews
56 hotel reviews
Reviews in 48 cities Reviews in 48 cities
71 helpful votes 71 helpful votes
1 of 5 stars Reviewed May 6, 2013

I happen to like Novotel Hotels. I have found them to be very well run and very dependable - everything works and they are a good value. My stay at this hotel was not the case. The good: it is very close to CDG airport, the room was spacious, clean and quiet. The quiet was amazing as it is directly across the road from the airport.
The bad and the ugly: The windows are sealed for quiet. The HVAC system did not provide cool air. My room was too warm - nothing they could do. If you have sealed windows, you must provide adequate heating and cooling. The television had a volume limiter - get in bed and you have trouble hearing it. The safe did not work - sorry there is no one here to fix it.
In short the service was poor and seemed uncaring.
There are any number of hotels very close to the airport - choose one of them if you have an early flight

Room Tip: choose another hotel
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick G, Directeur général at Novotel Paris CDG Terminal, responded to this review, May 22, 2013
Dear Guest
thank you for sharing your experience after you stayed in our Novotel CDG Terminal. I am sad to read this was not the best service you received and I apologize. Being right in front of the airport routes and the planes, the Windows must remain close for security and environment reasons. The télévisions will be changed very shortly. Finally all the team of Novotel are there to make sure you enjoy your stay as soon as they are aware of the situation. Always feel free t contact one employee or Manager on site in order to sort any situation or get a prompt answer to your request.
Looking forward to welcoming you soon again,
Best regards
Patrick GAUDE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Paris CDG Terminal

Address: Route de l'Epinette | Roissypole - BP16302, 95705 Roissy-en-France, France
Phone Number:
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Roissy-en-France
#2 Luxury Hotel in Roissy-en-France
#7 Business Hotel in Roissy-en-France
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Paris CDG Terminal 4*
Number of rooms: 201
Official Description (provided by the hotel):
Situé au coeur de l'Aéroport de Roissy Charles de Gaulle, à 30mn de Paris. Novotel Paris CDG Terminal vous accueille à l'occasion d'un voyage d'affaires, d'une visite au Parc des Expositions de Villepinte (10 mn en voiture ou 3mn en RER).Relié directement aux Terminaux 1 et 2 et à la gare TGV par le CDGVAL ( métro automatique 24h/24h) Accès à pied au Terminal 3.L' hôtel dispose de 201 chambres, 5 salles de réunion,un bar et un restaurant. Parking privé/payant à votre disposition. Les plus de l'hôtelNotre hôtel et nos équipes vivent au rythme de la clientèle d'aéroport, que ce soit pour un séjour en chambre en journée, possible de 8h à 20h, où pour un petit-déjeuner très matinal avec l'ouverture du Buffet dès 5h du matin. ... more   less 
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Also Known As:
Novotel Paris Cdg Terminal Hotel Roissy
Novotel Hotel Roissy
Novotel Roissy
Roissy Novotel

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