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“Good. But could be so much better!” 3 of 5 stars
Review of Hyatt Regency Paris Charles de Gaulle

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Hyatt Regency Paris Charles de Gaulle
4.0 of 5 Hotel   |   351 av du Bois de la Pie, 95912 Roissy-en-France, France   |  
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Ranked #10 of 32 hotels in Roissy-en-France
Oxford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Good. But could be so much better!”
3 of 5 stars Reviewed July 29, 2013

I have stayed here on numerous occasions (usually when flight connections fail or the last flight leaves without me... thank you BA!).
It makes a good first impression with that light, spacious, airy atrium which, even at night, is an uplifting environment to relax and catch-up on the day's emails. Or it would be if Hyatt didn't insult you with their ridiculous wifi charges (€15 minimum). Seriously, wifi is free in the airport (and most McDonalds for that matter), how an upmarket hotel chain feels justified in fleecing its guests for the same basic privilege is beyond me.
That said, the rooms are comfortable, well appointed and suitably sound-insulated and the staff were friendly and helpful (unusually so for Paris).
A couple more things mitigate against a higher rating: first, the Champs Elysée style bar prices (€10.00 for a glass of Heineken, like the rip-off wifi, shows how Hyatt milks its customers once they are captive) and the time it takes to get to and from the airport (it took 20 minutes for the shuttlebus to arrive and another 15minutes to get to the hotel. It was just as slow going back ...and then you are dropped-off miles from the check-in area, so you really need to allow a good 30 minutes each way).
I will probably go back, because it is basically a good place to stay. But next time I will collect my email at the airport, while I'm waiting for the shuttlebus, and will pick-up a €10.00 bottle of Sancerre from the duty free to enjoy in the comfort of my room!

Room Tip: Don't get ripped-off with the wifi. It's free at the airport!
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattParisCDG, Director of Operations at Hyatt Regency Paris Charles de Gaulle, responded to this review, July 30, 2013
Dear Luke Fortinbras

Thank you very much for taking the time to review our property and for choosing Hyatt Regency Paris - Charles de Gaulle as your preferred address for those stays. I am pleased to see you enjoy the hotel comfort and our staff kindness. Regarding the WIFI connection, we offer a secured network connection (VPN) allowing you to benefit from the functionality and security of a private network while being on a public one and this, in order to protect your data. This was the result of a nearly €260000 investment, however, please note you can enjoy a 24hrs VPN Wifi connection from €9 at Hyatt Regency Paris – Charles de Gaulle. I feel sorry you felt that the shuttle was to, please note our drivers are asked to drive safely and the reason why they are not dropping you in front of the airport check-in area is because Paris airport authorities do not allow shuttles to do so.
Please feel free to contact me if you wish to organize a private transfer to the airport on your next stay or if there is anything else we could do for you. I am looking forward to welcoming you back.
Have an excellent day,

Best regards,

Gautier Py
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Bellingham, WA
Senior Contributor
48 reviews 48 reviews
43 hotel reviews
Reviews in 34 cities Reviews in 34 cities
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed July 25, 2013

We stayed at the Hyatt Regency at Charles de Gaulle on our last night in France before flying home. From the description of the hotel, we thought it was AT the airport, but actually it wasn't close at all. True, they had a shuttle bus that took you to the airport, but for what we paid and what we got we should have just stayed in Paris and taken a cab. We'd have been money ahead and enjoyed one more day in the city. The Hayatt is a big industrial hotel with the soul of a stainless steel dishwasher. It may be great for business meetings, but not for much else. You are in the middle of nowhere with a view of a big lawn and a freeway just behind. Internet costs extra (9 Euros for 24 hours) as does breakfast (continental is 17 Euros and buffet is 25). The property has 388 rooms with an onsite "Cosmo" bar and "Apollo" restaurant that serve expensive meals (2 people eating sandwiches, wine an dessert cost over $100). The service, I must admit was very personal and good, and the food was excellent quality). Still, with nowhere to go close by, you have few options for meals. Dinner, as with all restaurants in Paris, begins at 7, so if you plan on eating early, go to the bar.
The rooms are big and clean and the beds are comfortable. Some problems we experienced in our room (#1138) were the noisy air handling system, very low hot water pressure, no makeup mirror, and an awkward hair dryer location.
The lobby is spacious and industrial to the point of being cold and uncomfortable. The "music" piped in was an amorphous flow of 2 tones shifting back and forth against a background of muted technopop. Just for the music alone, I'd not come back. It was just too annoying.
Checkout, even with 3 desk clerks, was slow and excruciating.
Don't get me wrong, there are some things that this hotel is good at; it's big, it's new, it's convenient, and the food is great, but because of the high prices, impersonal lobby ambiance and location I'd never come back to or use this hotel again.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattParisCDG, Director of Operations at Hyatt Regency Paris Charles de Gaulle, responded to this review, July 29, 2013
Dear Rick_On_The_Road
Thank you very much for taking the time to share your experience with us. I am glad to see you really enjoyed our food and service quality. As indicated on the website, we are located near the airport (5.5 km away) that’s the reason why we provide our guests with a free shuttle every 20 to 30 minutes from 6.30 AM to 11.30 PM at the airport; however I have well noted this might not be visible enough for our guests. Thank you very much for providing us with your room number, our technical team has been able to take care of the issue faster. Please be assured I took good notes of your remarks regarding the music and will take this one into consideration while elaborating a new playlist. Once again I feel sorry and would like to apologize if you were disappointed by this experience. Please feel free to contact me personally if there is anything I could do for you.
Have an excellent day,
Best Regards,
Gautier Py
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puyallup, Washington
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 24, 2013

I have stayed at the Hyatt Regency Paris Charles de Gaulle three times this year. On the surface this seems to be a nice hotel; with an attractive exterior and lobby. However; there are some real downfalls to the hotel that a traveler considering it should be aware of.

Two of the three stays, I was in the furthest of the two towers in a King bedroom. During one stay I was upgraded to a larger corner room in the closer of the two towers. The bedrooms are adequate, however with a finer eye (one that stays in hotels 100+ times a year) you will notice that slightly below the surface are some problems. Such as the cooling system being very inadequate (which during the present heatwave made it unbearable). In fact two of my colleagues, I found out, hung out in the lobby to stop sweating. The canned lighting in my bathroom during this last stay was coming out of the ceiling and dangling from the roof (which I would assume could be an electrical danger). The hotel asks €20 for 24 hour wifi and €12 a beer at the bar. These prices are absurd.

The gym is nice, however, I always find myself cleaning it up for the staff there. I will pick up towels that be-drape the machines and put them in the hamper as well as used plastic cups to put in the trash. I have worked out there in the early morning, afternoon and in the evening and it always has been the same. The pool is also nice, however, you will encounter the same strewn towels from others, etcetera.

Pluses to this hotel are the shuttle to the airport which begins at 6am and runs every 20 mins. Also, despite the inadequacies of the rooms, they are quiet; which will give on a restful night's sleep. I cannot remark on the food in the hotels because I refuse to pay their extraordinary prices. The executive lounge is nice and offers wines, beers and snacks.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattParisCDG, Director of Operations at Hyatt Regency Paris Charles de Gaulle, responded to this review, July 29, 2013
Dear David L,

Thank you very much for taking the time to review our hotel and share your experience with us. Indeed we are experiencing heavy and humid temperatures, therefore, it might happen that some of our units have struggled at refreshing rooms. However please be assured our technical departement is reviewing rooms in order to ensure a proper functionning of the system. Regarding the experience you faced with the canned lighting of your bathroom you should not have hesitated to inform the reception about it, we would have move you to another room and our maintenance team would have taken care of the issue. Ideed, the security of our guests is our priority, therefore, please feel free to contact me personally so that we can become aware of your room number and take care of the issue. Regarding Internet, we have invested on a new system in July last year for nearly 260.000 Euros with one modem/hot spot per bedroom and secured VPN network connection in order to have a perfect and safe WIFI coverage, I feel deeply sorry if this was not valuable enough to you to justify a fee. I am sorry to hear about your experience at the gym, I shared your review with our housekeeping team this morning in order to make sure it does not happen again.
I look forward to welcoming you back soon in order to exceed your expectation and offer you a true Hyatt, experience. Looking forward to your feedback,
Have an excellent day,
Best regards,
Gautier Py
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Seattle, Washington
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 16, 2013

This was our 5th stay and for an airport hotel, it's pretty good. I booked very early to get a good price and to save money, we no longer eat breakfast there. The staff was friendly and efficient, the room was fine (after a long European trip staying in tiny rooms with leaky showers, we always appreciate their big bathrooms and comfortable beds.) The frequent, reliable shuttle is a great added benefit.

A few things we didn't like: We had a drink in the lobby bar and as others have noted, it took too long to get served. The lack of free wi-fi in the public areas was disappointing--in a month of traveling, this was a first.

Bottom line: we'll continue to choose the Hyatt, as long as I can find a good rate.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattParisCDG, Directeur général at Hyatt Regency Paris Charles de Gaulle, responded to this review, July 17, 2013
Dear Hoodpoint,

Thank you very much for this review and your loyalty to Hyatt Regency Paris – Charles de Gaulle, I hope you are enrolled on our Gold Passport program so that you can cumulate points for each stay and enjoy privileges.
I am glad you appreciate our bathroom, it’s true that they are pretty large and offering a bath tub in which you can relax after a long flight. Please be assured I took good notes of your remarks as I did for previous reviews and I sincerely apologize if it took too long to get served. However, please be sure that the affected manager has been informed of the issue and is taking necessary measures to solve the problem. We are also working on a solution on our side.
Looking forward to welcoming you again soon and to exceed your expectations, I thank you again for this review and wish you an excellent day,
Best Regards,
Yann Gillet
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Berlin, Germany
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 13, 2013

I selected Hyatt because I love their style and usually you know what you get. This time I was sad to learn that this hotel didn't quite live up to the Hyatt name.

I booked a single bed and at check in I was told my room would be two separate beds. It didn't matter too much as I was traveling solo, but I still would've preferred the single bed. The room was large and nice. The carpet was a bit dirty with stains at some points, but again didn't matter to me too much.

One big issue for me was the shower. I'm a pretty tall guy and I could barely fit in there. In the ceiling (one inch from my head) was this open ventilation hole that had dirt hanging from it. Not a nice way to take a shower.

The elevator was the worst. People kept getting stuck in there. I helped one man out of there when the doors didn't open on my floor while I was waiting to go down. I unwisely took the elevator anyways and got stuck. I pressed the alarm button and waited for a while. I was compensated by erasing the internet from my bill.

After the elevator incident I tried to get a beer at the lobby bar but got no service as the barkeepers were busy chatting by the counter. I was also amazed that they had no free internet in the public areas either.

Breakfast was average hotel buffet, nothing special, but good enough. The free shuttle bus to the airport and back was a really nice service as you can take a train to the city from the airport easily.

Overall, the sleep quality was good so this is a good hotel for a one night stay, if all you need is a nice place to sleep. If you're hoping for something more, don't get your hopes up.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HyattParisCDG, Directeur général at Hyatt Regency Paris Charles de Gaulle, responded to this review, July 15, 2013
Dear JetAceLogan,
Thank you very much for taking the time to write this review, I feel really sorry to read you were unlucky with the elevator, this was an exceptional situation which has been sorted out since. Please be assured our elevators are now working properly.
I took good notes of your remarks regarding the bar and cleanliness of the room and shared it with the affected managers who will take care of it. I feel really sorry reading about your concerns and look forward to welcoming you back soon and exceed your expectations. In the meantime, please feel free to contact us if there is anything else you would like to share with us.
Once again, thank you for this review, have an excellent day,
Best regards,
Yann Gillet
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Rossendale
Top Contributor
128 reviews 128 reviews
30 hotel reviews
Reviews in 51 cities Reviews in 51 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed July 11, 2013

Got off to a bad start - one person on check in and another wandering around doing his best to avoid serving anyone. Got blatently queue jumped so waited a long time to get checked in. My room still had the previous occupants room service on the floor in the corridor. Does not create a good impression.
The room was very spacious but looked tired. The air con was on lowest setting but it was cooler in the corridor than my room! The restaurant is pricey and service uninterested. Food was OK and no more.
At least check out was efficient - happy to stand outside in the fresh air waiting for my lift!
Premium brand, premium price, substandard offering.

Room Tip: Try one of the other airport hotels - there is a "hotel village" nearer the airport and I...
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  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattParisCDG, Directeur général at Hyatt Regency Paris Charles de Gaulle, responded to this review, July 12, 2013
Dear LeylandAtlantean,
Thank you for this review, I feel really sorry reading your feedback. Please be assured I shared it with our front office manager who was sorry to hear about that and briefed her team. I totally understand your feeling while discovering the room service in the corridor and would like to apologize about it. However please kindly note that it was not the one of the previous guest as room service is automatically cleaned after check out by the housekeeping staff while room service team does inspection rounds in order to keep our corridor clean for the comfort of our guests. However from time to time, for unknown reasons, some guests place their meal tray in front of the opposite door, this may explain the situation you faced here. But, please be assured I shared your review with the housekeeping to assure a constantly clean corridor.
On your next stay please feel free to mention us the AC issue, so that we can move you to another room. We look forward to welcoming you again soon and to exceed your expectations, in the meantime, please feel free to contact us if there is anything we can do for you,

Best regards,

Yann Gillet
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Albany, New York
Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed July 9, 2013

Stayed here one night enroute in Europe. The room was clean, but the towels were so flimsy and thin....I had to use two to dry my hair. Very basic room. Food in the bar area was served cold, just tasteless, toasted club( limp not warm). This very expensive for rubbish. The breakfast buffet WELL!!!! Stick to the fruit. Not worth the money! Check reviews of other surrounding hotels.

Stayed July 2013, traveled as a couple
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HyattParisCDG, Directeur général at Hyatt Regency Paris Charles de Gaulle, responded to this review, July 10, 2013
Dear Stirling061
Thank you for sharing your feelings with us, I feel sorry reading your feedback. Each room offers quality towels with a minimum of 2 large ones, 2 medium ones and 2 small ones near your sink, additionally, each bathroom is also equipped with hairdryer, however, please let me apologize if this did not match your expectations. We thought our buffet was valuable to our guests, offering a large choice of dishes cooked with fresh ingredients, however, please be assured we took good notes of your review and will strive to improve the experience, that’s also the reason why we are currently working on a new Carte for the Cosmos Bar. Once again, please let me apologize and feel free to contact our F&B manager if there is anything we could do for you.
Looking forward to welcoming you back in order to exceed your expectations,
Best Regards,
Yann Gillet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency Paris Charles de Gaulle

Address: 351 av du Bois de la Pie, 95912 Roissy-en-France, France
Phone Number:
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Roissy-en-France
#7 Luxury Hotel in Roissy-en-France
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Paris Charles de Gaulle 4*
Official Description (provided by the hotel):
Positioned near the main international airport in France, Hyatt Regency Paris – Charles de Gaulle is the ideal choice for Roissy Charles de Gaulle airport hotel guests. Our Roissy hotel is only 5 minutes by courtesy shuttle from the airport and a short drive from main exhibition centres, including Paris-Nord Villepinte and Le Bourget. The hotel is also convenient to Disneyland Paris (EuroDisney), Parc Astérix and Chantilly Castle, while guests of our Paris airport hotel enjoy privileged access to the Paris International Golf Club. Main attractions of central Paris, including the Eiffel Tower, Notre-Dame and the Louvre are only 30 minutes away. Hyatt Regency Paris – Charles de Gaulle hotel is a versatile business meeting and conference venue, offering 25 meeting rooms, advanced equipment and innovative catering. ... more   less 
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Also Known As:
Hyatt Regency Paris Charles De Gaulle Hotel Roissy
Hyatt Regency Roissy
Hyatt Regency Hotel Roissy
Hyatt Roissy

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