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“Fantastic stopover for CDG airport” 5 of 5 stars
Review of Relais Spa Paris-Roissy CDG

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Relais Spa Paris-Roissy CDG
5.0 of 5 Spa   |   8 Allee du Verger, 95700 Roissy-en-France, France   |  
Hotel amenities
Ranked #16 of 28 Hotels in Roissy-en-France
London, United Kingdom
Top Contributor
179 reviews 179 reviews
85 hotel reviews
Reviews in 98 cities Reviews in 98 cities
71 helpful votes 71 helpful votes
“Fantastic stopover for CDG airport”
5 of 5 stars Reviewed 2 days ago NEW

Stayed here before catching an Air France flight next morning. The room was beautiful, with a big bathroom & separate loo. The Swimming Pool was warm and inviting. It is situated in a nice little suburb with a few resturants. Free shuttle to Terminal ( Heathrow & Gatwick take note ! ) Would stay again. There is also a shuttle to the RER line, so would be a good choice for Paris.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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261 reviews from our community

Traveler rating
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    54
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We only stayed one night but everything went smoothly and we both had a very nice stay !
We had a car so don't know how good public transport is but it took over 45 minutes each time to reach the city centre which always had bad traffic jams. We didn't have time to use the SPA but it looked very nice. The room was clean, spacious, as well as the bathroom(except for the small shower). Service was good, front desk agents were happy to help us with anything and check-in and check-out was very quick and efficient.
Overall we were very happy with our stay !

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review, 4 days ago
Dear Lola A,

Thanks a lot for sharing your experience at the Relais Spa Roissy. I am very happy to read your satisfaction!

I wish next time you will have time to pamper yourself in our spa NUXE. I hope to have the pleasure of welcoming you personally very soon for a longer stay!

Please feel free to get back to me for your future reservation; I will be very pleased to assist you!

Best regards,
Charlotte – Guest Relation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Long lines for check-in with unused terminals. The room smelled like fish; the brasserie had a very limited menu, and not enough servers. Convenient shuttle, though, to and from airport, and an excellent breakfast buffet for 21 euros.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review, 2 weeks ago
Dear Bee H,

Thanks a lot for posting your comment on tripadvisor. Your feedback is essential to our evolution!

I feel sorry to read your disappointment regarding experience with us and would like to sincerely apologize for the smell in the room. Next time, please get back to us directly, we will be more than happy to find an alternative.

Please rest assured that your feedback has been sent to the relevant departments and necessary actions will be taken.

I look forward of welcoming you very soon for an excellent stay.

Dear Bee H, I invite you to get back to me personnally for your future reservation.

Best Regards,
Charlotte – Guest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed November 1, 2014

Book Relais Spa NOW. We were for the first time in Paris and from all the hotels we have chosen Relais Spa, we couldn't make a better choice, the facilities included are great. The shuttle bus to/from the airport easy to use, very convenient, the pool and Jacuzzi amazing, room very nice and clean, Loooved the breakfast specially the sausages and the Elemental cheese, pastries also fresh and very tasty. We want to specially mention Charlotte from Guest Relations - a great asset to the hotel, we met her on arrival and she escorted us to the room, explained us about the venues, invited us to dine in the restaurant and enjoy the pool, she is very sweet and polite. Thank you to all the staff members for making our stay enjoyable and for taking care of us during our stay : housekeeping team for making sure we always have fresh towels, enough bathroom amenities, a clean room, the bed made; security and bellmen for showing us the map explained us from where to take the buses, the ladies from Spa , the team from Brasserie Restaurant - they all look very well groomed and they are working hard to make sure everyone is pleased. :)

Room Tip: We stayed on 4th floor far away from elevator and it was quiet
See more room tips
  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review, 4 weeks ago
Dear RamonaLuca,

I would like to sincerely thank you for choosing the Relais Spa Roissy for your first time in Paris.

I had the chance to welcome you and exchange with you, it was a real pleasure for me!

We truly appreciate the time you dedicated to share your experience and are very pleased to feel that you enjoyed your time with us. Your satisfaction is our main priority!

Such comments remind us how much we love our job! On behalf of the Relais Spa Roissy team, I would like to thank you for being our guests!

We hope to welcome you back very soon for a pleasant stay with us! Please get back to me directly for your future booking.

A bientôt au Relais Spa Roissy!

Best Regards,
Charlotte - Guest Relation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Russia
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 24, 2014

We (me and 2 friends) have stayed in this hotel during 4 nights. The facilities (pool, sauna, hamam) are very good. The room was very good.
But the main claim of all us is the service: the cleaning was very poor. Last day the staff have decided to avoid the cleaning by the adding on the door additional plate “do not disturb”. So when we come back few rooms on our level had the same plates on the front of the doors. As soon as we didn’t put this plate on our door, we have to go to the reception and ask to clean our room asap. It looks that the staff prefers do not bring in the room any detergents ( shampoo, gel, soap) – so it will be better if you will bring enough of your own with you ( I do not bring enough for 5 days, so I have to go to the reception and ask to bring the soap). If you are going to the pool take the soap or gel with you: there are no detergents in the pool area, changing room).

  • Stayed October 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review, 4 weeks ago
Dear Anna298507,

We thank you for sharing your experience at the Relais Spa Roissy. I am deeply sorry to read your discontentment regarding your stay.

I completely understand your displeasure and would like to sincerely apologize for these incidents. Please rest assured that your constructive comments have been forwarded to the relevant departments and necessary actions have been taken to avoid such situation.

I am very surprised to read that you did not have enough NUXE amenities in your room. We do replace it every day.

Dear Anna298507, I kindly invite you to get back to me directly for your future booking. I will be very pleased to welcome you and to make your stay at the Relais Spa Roissy a unique experience.

I hope to have the pleasure of welcoming you in the near future!

Best Regards,
Charlotte – Guest Relation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed October 14, 2014

United Airlines put us up here for the night after our flight back to the US was cancelled. We were pleasantly surprised to find an atypical airport hotel. Our room was spacious and very comfortable; the staff was friendly and helpful; and the dinner and breakfast provided were very good.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review, 4 weeks ago
Dear CaptainCoffee,

We are very glad to read your satisfaction and thank you for taking the time to comment your experience with us!

We know how important your comfort is especially after a flight cancelation.

The concept of our establishment is to offer you a unique moment with the touch of the Relais Spa Roissy.

We look forward of welcoming you very soon for a very nice moment!

Thank you for being our guest!

Best Regards,
Charlotte- Guest Relation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pontefract, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 14, 2014

Stayed here with a large group of colleagues for a full 3 days. The hotel is very nice and spacious with all the excellent facilities you would expect from this type of hotel that hosts company conferences.
Had breakfast lunch and dinner here all days and the service and food were very good, no complaints from any of our group.
The bar area at night had a very welcoming atmosphere and would suit both business and personal travellers alike.
All the staff we came across were attentive both the hotel reception and the members who were looking after the corporate needs of our group.
Would recommend !!!

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review, 4 weeks ago
Dear kevinhunter1212,

Thanks a lot for taking the time to comment your experience with us! We truly appreciate your feedback.

We are very happy to read your satisfaction and hope to have the pleasure of welcoming you and your colleagues very soon.

A très bientôt au Relais Spa Roissy!

Best Regards,
Charlotte – Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Relais Spa Paris-Roissy CDG

Address: 8 Allee du Verger, 95700 Roissy-en-France, France
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Luxury Hotel in Roissy-en-France
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Relais Spa Paris-Roissy CDG 5*
Number of rooms: 463
Official Description (provided by the hotel):
Relais Spa Paris-Roissy CDG and its 463 rooms (Premium, Executive Rooms and Junior Suites) will welcome you during your business or personal trips.From high quality of services to the large range of facilities (room service, concierge, housekeeping, executive lounge, business center, shop ...), everything is designed to make your stay a real moment of relaxation.Enjoy your stay at the Relais Spa to take a moment to relax in our new SPA in partnership with the famous French brand Nuxe.The team invites you to discover face & body treatments as well as our facilities: steam bath, sauna, swimming pool, jacuzzi and fitness center.Come and discover our bar the “Starry Lounge” where you can enjoy a bite to eat or a glass of Champagne under the stars in the cosy and elegant atmosphere during your stay. Warm and contemporary, our Brasserie Flo offer you the perfect environment to enjoy a great variety of meals and wines.Business travelers will appreciate its proximity to Roissy-CDG airport, as well as to the Villepinte and Le Bourget convention centers. ... more   less 
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Also Known As:
Relais Spa Paris-Roissy Cdg Hotel Roissy

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