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Hilton Paris Charles de Gaulle Airport: Traveler Reviews

4.0 of 5
Roissypole, Rue de Rome, BP16461 | Tremblay En France, 95708 Roissy, France
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Hilton Paris Charles de Gaulle Airport
Ranked #8 of 31 hotels in Roissy
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847 reviews from our community

Traveler rating
    248
    337
    163
    62
    37
See reviews for
Families
120
 
Couples
276
 
Solo
98
 
Business
250
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Paris, France
Top Contributor
360 reviews 360 reviews
25 hotel reviews
Reviews in 44 cities Reviews in 44 cities
107 helpful votes 107 helpful votes
“Great service. Sorry couldn't stay longer”
4 of 5 stars Reviewed March 3, 2013

Of course your only reason for staying at an airport hotel is for proximity, duo this hotel is both perfect for that as well as great value. The customer service at the hotel is the best I have experienced recently and was demonstrated when I took a taxi to the hotel that was marked able to take credit card but of course on arrival I was told by the driver it wouldn't work. While there was no cash machine in the hotel, the service staff provided me a cash advance to save me. Great service!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask HiddenCaviar about Hilton Paris Charles de Gaulle Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review
March 7, 2013
Dear HiddenCaviar,

Many thanks for taking the time to write your review and to share your positive experience, particularly about the team who were friendly and helpful.

I am glad you enjoyed your stay and look forward to welcoming you again for your next trip, for a hopefully longer stay!

Best regards

Alison Palin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WESTERLY, RI
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“A nice place to stay”
5 of 5 stars Reviewed February 25, 2013

We stayed at this property the night before we flew home. It was very convienient to the airport as well as the train into Paris. We arrive 3 hours prior to check in but were allowed early check in and were given a beautiful executive room on the 8th floor. We had free cocktails in the executive lounge as well as free breakfast in the am. The room was spacious and nicely decorated and we never heard any noise even though we were overlooking the runway. The staff was very professional and helpful.

Room Tip: Ask for room 801 very nice.........
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask BARB5878 about Hilton Paris Charles de Gaulle Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review
February 28, 2013
Dear BARB5878,

We are most grateful that you took the time to submit a review regarding your stay and it was a pleasure to see that you have enjoyed our services and facilities.

All guest comments are read with utmost interest as this is the best means of measuring the standard of hospitality that we strive to reserve for all our guests.

We thank you and sincerely hope we may have the pleasure of welcoming you back to the Hilton Paris CDG Airport in a near future.

Regards

Alison Palin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
“One of the best airport hotels in the World”
5 of 5 stars Reviewed February 23, 2013 via mobile

Hilton Paris Charles de Gaulle Airport is one of the best airport hotels in the World. It's peaceful and at the same time it's in the middle of airport area. Some rooms have great views to airport activities. Rooms are bigger than average airport hotels. Room service is fast and have good selection of choices. Hotel is easily connected by rail and bus. Only poor facilities were small excecutive lounge and restaurant. (Restaurant is under renovation in late February 2013, when we visited in this hotel.)

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 2
Ask HOHarrison about Hilton Paris Charles de Gaulle Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review
February 28, 2013
Dear HOHarrison,

Thank you very much for your nice comment regarding your stay at our property. So great to hear that you had such a great stay with us and that you think we are one of the best Airport Hotel in the world. I shall certainly share your feedback with all of the relevant departments.

Our new restaurant, the Skylight, is now open, and we already receive positive comments about it! The Executive lounge, bigger, will move to the lobby area and will be open by the end of march.

We would be very glad to welcome you soon back at the hotel to show you this new area!

Yours sincerely

Alison Palin
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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Quick checkout may cost you”
3 of 5 stars Reviewed February 20, 2013

I stayed here for one night before leaving Paris on a rainy and snowy night. This is a beautiful hotel.
I used my points for get the free night. Upon check the reception told me to take two bottles of complimentary water from the mini-bar for Hhonors members. I used the quick checkout by dropping the key card in the box the next morning. Mistake!

I got charged for the room and the two bottles of water. I got the room change refunded, but still working on the two bottles of water. Management said it will be done over a week ago!

Make sure you don’t owe more than you think upon checkout!

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Mike W about Hilton Paris Charles de Gaulle Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review
February 22, 2013
Dear Mike W,

Thank you for taking the time to relate your recent stay with us.

We appreciate reading that you found our hotel beautiful. However, we do apologize for the inconvenience you experienced with your bill. I will check with our accountant to take the necessary actions.

I hope to have the pleasure of welcoming you again in the near future.

Yours sincelery

Alison Palin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Senior Contributor
24 reviews 24 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“GREAT CHOICE TO STAY AT BEFORE A FLIGHT”
5 of 5 stars Reviewed February 20, 2013

Nice hotel with excellent connection to the various CDG terminals (shuttle or CDGVAL train, both free). VERY friendly and knowledgeable staff. Nice and clean rooms. The hotel restaurant is currently being renovated.
TIP: Look for the park+fly promotion, which includes up to 2 weeks of parking at the covered and secured hotel parking garage!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ub001 about Hilton Paris Charles de Gaulle Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlisonPalin, General Manager at Hilton Paris Charles de Gaulle Airport, responded to this review
February 22, 2013
Dear ub001,

Thank you for your kind words and for providing us with your feedback about your recent stay with us.

It is nice to hear you appreciated our friendly and accommodating staff. It is through such thoughtful support and feedback like yours that our team continues to be inspired to provide impeccable service each day.

And you are right, the Park & Fly rate is really a good deal. Thanks for mentionning this!

We look forward to welcoming you back shortly!

Kind Regards,

Alison Palin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Paris Charles de Gaulle Airport

Also Known As:
Hilton Paris Charles De Gaulle Airport Hotel
Hilton Paris Charles De Gaulle Airport Hotel Roissy
Hilton Hotel Roissy
Hilton Roissy
Roissy Hilton
Address: Roissypole, Rue de Rome, BP16461 | Tremblay En France, 95708 Roissy, France
Phone Number:
Region: France > Ile-de-France > Val-d'Oise > Roissy
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotels in Roissy
#6 Luxury Hotels in Roissy
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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