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Mercure Paris Charles de Gaulle Airport et Convention
4.0 of 5 Hotel   |   Roissypole Ouest | BP 20248, 95713 Roissy-en-France, France (Formerly Pullman Paris Charles De Gaulle Airport)   |  
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Ranked #8 of 28 Hotels in Roissy-en-France
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Great Breakfast”
4 of 5 stars Reviewed 4 days ago NEW

I must say i love to eat but still, breakfast was wouaou!!! It is worse the extra you had to pay for, because on an other hand the prices for the accommodation, breakfast, dinner are quite high... The service was overall absent but not really needed. Good in off for an airport Hotel.

  • Stayed December 2014, traveled solo
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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324 reviews from our community

Traveler rating
    82
    128
    65
    28
    21
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41
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • English first
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English first
Peterborough, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Stopped here for one night only. We booked a large meeting room on the 9th floor with a view over the airport. If you like watching Dreamliners etc. you would enjoy this, however I was there to work so not to much looking out of windows. The business facilities were good with plenty of refreshments supplied. The room I had was on the 6th floor, decent size, very comfortable bed, complimentary coffee facilities and free bottle of water. Decent shower in the bathroom. All this for a very reasonable price compared to some of the hotels I have stayed at in this area. The hotel supplied a free shuttle to and from the airport, The journey time is around 10 minutes. The food in the restaurant food was of good quality and well presented, The choice was a mix of French and international food. I had roast duck with vegetables, there was steak tartare, pasta dishes - a typical hotel fayre. The staff were extremely welcoming and helpful. I also had free wifi. I would use this hotel again as a business meeting venue. It is also OK as a stopover for the airport.

  • Stayed February 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Osl
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed here many times and it is still just as good even though it is no longer the Pullman. It is a little harder to find though as there is another Mercure with a very similar name which is just outside the airport. It is also a good hotel, but annoying if you end up at the wrong one (which several people have).
And this hotel really does have the best pillows I have ever come across in a hotel! A little piece of luxury to help you sleep better - but makes it tough to get up!

Room Tip: All rooms are good. I have never had a bad one.
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  • Stayed February 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zürich, Zurich, Switzerland
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Romms are ok yet a touch noisy (I could hear that the room next to us was using Samsung phones). Convenient shuttle. but seriousely €26 for breakfast is unreal. This breakfast has NOTHING special and was on top cold. The hotel was that well organized that they said we did not pay for breakfast, charged my credit card which was wrong on the first place. It took them a whole month to credit it back and they did not even answer my email...

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review, 3 weeks ago
Dear Madame, Dear Monsieur,
Thank you for taking the time to tell us about your experience during your stay. We are sorry that your experience did not exactly meet your expectations, please allow us to express our sincerest apologies. At Mercure we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding the breakfast service and the check-out staff, we will share your comments with our Foode and Beverage manager and our Front desk manager . Please feel free to contact us directly by phone about your guest experience. We appreciate your sharing your comments, it we hope that you will give us the opportunity to better serve you in the near future
Sincerely yours
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ternat
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Just entered my room and saw that nothing had happened at all while i was at the fair in Paris...: nothing cleaned, bed was not made up, still dirty towels on the floor. So the cleaning team did not enter my room at all even when i hung the card "please clean my room" on my door. If this was a hotel of 40€/night, i,would not,be mad, but this hotel cost me 160€/night, parking and breakfast not included! At the reception the reception was cool, not very helpful. Positive points for this hotel: free shuttle to the maison & objet fair, free but very bad wifi, good breakfast but you,pay for it 20€.

  • Stayed January 2015, traveled on business
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review, 4 weeks ago
Dear Madame, Dear Monsieur,
Thank you for taking the time to tell us about your experience at the Mercure Paris Charles de Gaulle Airport and Convenition during your stay. We are sorry that your experience did not exactly meet your expectations, please allow us to express our sincerest apologies. At Mercure we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding your room cleaning , we will share your comments with our Housekeeper manager. Please feel free to contact us directly by phone about your guest experience. We appreciate your sharing your comments, it we hope that you will give us the opportunity to better serve you in the near future
Sincerely yours
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
59 reviews 59 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 5 weeks ago

So stayed here on a recommendation from a friend but he must of been mistaken. Firstly it is away from the airport and you need to take the free shuttle. Called the hotel for a shuttle bus to pick us up. No answer and when I did get through that didn't get us the shuttle either. So now we have to walk with 4 large bags and 4 carry on and push a pram. Got to our room and that isn't to bad.
Next thing lets get some food as kids haven't eaten since this morning and it's now 4pm. Restaurant not open until 7, so go to the bar, order a club sandwich which was tasting and came with fries but at €19 you would expect it to be bigger and come with a drink, no we had to buy a coke and that was another €6. Food is totally over priced and not worth it. Even the menu at the restaurant is over the top pricing but guessing they can do that as you don't have another option as there is nothing else close by.
There is a nespresso machine in the room but that needs to be cleaned as its filthy. Only positive I can give about the room is the bed and shower.
At €300 a night I really wished I had stayed else where and not listened to my friend. Would look elsewhere before here.

Stayed January 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier-BELLE, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this review, 4 weeks ago
Dear Madame and Dear Monsieur,

Thank you for taking the time to tell us about your experience at the Pullman Paris Charles de Gaulle Airport during your stay at Mercure Hotel CDG Airport and Convention. We are sorry that your experience did not exactly meet your expectations; please allow us to express our sincerest apologies.
Regarding the shuttle, like other hotels in Roissy, level access from the terminals, we are constrained and impacted by the rules of access to Roissy airport platform and we cannot, our customers receive the different terminals. The only permitted off the remains of the TGV station in T2.Also, for your convenience and to better serve you, we kept the only regular rotation possible due to a shuttle every 20 minutes from 5:45 to 0:30, unless exceptional flooding the airport platform, reinforced by private shuttle available upon request at that station outside the times indicated and the station's PR CDG Val shuttle Airport, Terminal 1 and 3.
Regarding the food at the restaurant we will share your comments with our Chef and the Food and Beverage. We hope that you will give us the opportunity to better serve you in the near future.
Sincerely yours
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Paris Charles de Gaulle Airport et Convention

Address: Roissypole Ouest | BP 20248, 95713 Roissy-en-France, France (Formerly Pullman Paris Charles De Gaulle Airport)
Phone Number:
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Roissy-en-France
#7 Luxury Hotel in Roissy-en-France
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Paris Charles de Gaulle Airport et Convention 4*
Number of rooms: 345
Official Description (provided by the hotel):
Dans l'enceinte de l'aeroport de Roissy CDG, le Mercure Paris Charles de Gaulle Airport et Convention, entierement renove en 2013, adopte un style resolument moderne dans une atmosphere particulierement chaleureuse et intimiste. En echo a l'univers de la mode et de la haute couture parisienne, les 345 chambres, parfaitement insonorisees et non fumeur, ont ete repensees pour developper l'ergonomie et l'elegance. Espaces de convivialite et de rencontre, le bar et le restaurant de l'hotel, vous proposeront des cartes orginales et inventives. Pour vous detendre, l'hotel dispose d'une piscine couverte avec vue sur le jardin et donnant acces a son solarium exterieur. Pour maintenir la forme, notre fitness est a disposition. Le Mercure Paris CDG Airport et Convention vous offre egalement toutes les facilites pour organiser reunions, seminaires, cocktails, showrooms ou garden parties... Au sein de ses 15 salles de reunions, dont 5 Board Meeting dotees des dernieres technologies. ... more   less 
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Also Known As:
Pullman Paris Charles De Gaulle Airport Hotel Roissy
Pullman Hotel Roissy
Accor Hotel Roissy

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