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“Nice hotel, bad service, terrible shuttle service” 2 of 5 stars
Review of Pullman Paris Charles De Gaulle Airport

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Pullman Paris Charles De Gaulle Airport
4.0 of 5 Hotel   |   Roissypole Ouest | BP 20248, 95713 Roissy-en-France, France   |  
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-50% for the 2nd night
Ranked #13 of 32 hotels in Roissy-en-France
Beijing, China
Top Contributor
98 reviews 98 reviews
45 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
“Nice hotel, bad service, terrible shuttle service”
2 of 5 stars Reviewed 3 days ago NEW

There is one thing, just one thing you want from an airport hotel: decent shuttle service. Particularly after a 10-hour flight. I had to wait (Saturday morning 7:30am) for more than 40 minutes before the shuttle arrived (some of the other hotels such as Hiltong and Comfort had 3 shuttle services in the meantime!). This is simply unacceptable.

Other than that, the hotel is nice: rooms are new, clean and relatively large. Service, on the other, hand was quite bad (unfriendly staff, slow in responding): certainly not what you expect from a Pullman Hotel. I am sure other hotels in CDG must be better.

  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Service
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180 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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australia
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great place if you want to be close to the airport. The staff are friendly and efficient and the hotel is clean and comfortable. The 'park and fly' service is just what you need if you are away for 14 days or less. This rate is a bit more expensive but saves a lot of time and hassle. We will stay there again!

Room Tip: All rooms are well sound-proofed so room position is not really a problem
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toluca, Mexico
Senior Contributor
33 reviews 33 reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms are ver much average,
The wake-up Call, they don't care.
The Shuttle to Airport, the worst I ever had, and in the early hours, when everybody has a plane to take, always full.
The worst part, they leave you in Terminals that do not correspond, and are NOT at all cooperative.
The pick-up in Roissy in rather tricky and hidden.

Room Tip: Escogerla en Internet.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
230 reviews 230 reviews
73 hotel reviews
Reviews in 78 cities Reviews in 78 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed 1 week ago

Other than the Sheraton which you can walk to, most of the "airport" hotels at CdG are actually far away. Shuttles take forever and getting taxis from them the next day is bad as they are served by the local company in Roissy. Pullman is at least on the airport campus and not too long of a shuttle.

Standard, good quality business hotel. Better than most of what Accor offers. Very silent rooms. Important as you are on airport. Had a ceasar salad that was pretty darn good and true to the original.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Huntington Beach Ca
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I had to spend a 24 hour period in Paris "courtesy" of Air France (avoid them if possible), so I booked an airport location with decent price and shuttle service, having stayed at Pullman hotels before helped my decision.
I was not disappointed, the rooms have all that is needed for rest, work or even family vacation, my bed was very comfortable and the whole room was and felt clean.
Shuttle service to terminal 2 at the airport, and then from there the train to the city is very easy and convenient for any length of time while in Paris.

Room Tip: Terminal two at Charles de Gaulle airport has clear enough signs by "Pullman Hotel" to the...
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  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
1 review
5 of 5 stars Reviewed 1 week ago

The staff including the manager could not have been more friendly and helpful. The room was a nice size and extremely clean. Our view was of the airport; but, we didn't hear a thing. I would definitely recommend this hotel.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Paris Charles De Gaulle Airport

Address: Roissypole Ouest | BP 20248, 95713 Roissy-en-France, France
Phone Number:
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Luxury Hotel in Roissy-en-France
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pullman Paris Charles De Gaulle Airport 4*
Official Description (provided by the hotel):
Dans l'enceinte de l'aeroport de Roissy CDG, le Pullman, entierement renove en 2013, adopte un style resolument moderne dans une atmosphere particulierement chaleureuse et intimiste. En echo a l'univers de la mode et de la haute couture parisienne, les 345 chambres, parfaitement insonorisees et non fumeur, ont ete repensees pour developper l'ergonomie et l'elegance. Espaces de convivialite et de rencontre, le bar et le restaurant de l'hotel, vous proposeront des cartes signes by Pullman. Pour vous detendre, l'hotel dispose d'une piscine couverte avec vue sur le jardin et donnant acces a son solarium exterieur. Pour maintenir la forme, notre fitness est a disposition. Le Pullman Paris CDG Airport vous offre egalement toutes les facilites pour organiser reunions, seminaires, cocktails, showrooms ou garden parties... Au sein de ses 13 salles de reunions, dont 5 Board Meeting dotees des dernieres technologies. ... more   less 
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Also Known As:
Pullman Paris Charles De Gaulle Airport Hotel Roissy
Pullman Hotel Roissy
Accor Hotel Roissy

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