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“Well Located Transit Hotel” 4 of 5 stars
Review of Pullman Paris Charles De Gaulle Airport

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Pullman Paris Charles De Gaulle Airport
4.0 of 5 Hotel   |   Roissypole Ouest | BP 20248, 95713 Roissy-en-France, France   |  
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Ranked #11 of 32 hotels in Roissy-en-France
1 review
“Well Located Transit Hotel”
4 of 5 stars Reviewed 3 days ago NEW

The hotel is located within easy walking distance from the P4 CDG Val airport train shuttle stop. A free shuttle bus is also available. It is therefore ideal for a short transit or overnight stay. We arrived in the early afternoon for a morning flight the following day. Check in was quick and efficient. The room was very clean and comfortable. Because of it's convenient location we went by train into Paris for dinner and enjoyed a walk along the Seine before catching a train back in time for an early night.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joel-Sonnes, Directeur général at Pullman Paris Charles De Gaulle Airport, responded to this review, yesterday
Dear Madame, Dear Monsieur,

We very much appreciate your comments regarding your stay at the Pullman Paris Charles de Gaulle Airport. It is always a pleasure to receive positive feedback.
We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Sincerely yours
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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139 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Senior Contributor
42 reviews 42 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

One of the better sleeps I've had in Europe. The beds are great and so are the showers.

The hotel itself is inside the airport complex (take the shuttle bus) so it's very convenient.

There is a pool and fitness area also.

The only downside was the breakfast buffet which I found expensive and not very good.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joel-Sonnes, Directeur général at Pullman Paris Charles De Gaulle Airport, responded to this review, yesterday
Dear Madame and Dear Monsieur,

We very much appreciate your comments regarding your stay at the Pullman Paris Charles de Gaulle Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thanks you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Sincerely yours
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Top Contributor
222 reviews 222 reviews
54 hotel reviews
Reviews in 101 cities Reviews in 101 cities
185 helpful votes 185 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our tour group stayed 1 night at this Pullman hotel at the end of our trip. The hotel's location might be convenient for those needing the airport, but not for those wanting to see the sights in central Paris. Tourists arriving or departing CDG airport and who need a hotel may even find the CDG Sheraton Hotel airport more convenient as it is located right at the terminals. Our driver had difficulty finding the entrance to the Pullman hotel as he expected it to be on airport property, not a short drive away. One would need transportation to get to this hotel after arriving by plane or for getting to the airport from the hotel if one didnt' have a car. On arrival, the reception desk seemed a bit disorganized so we took our bags up to our rooms ourselves after receiving our keys. We arrived around noon and our rooms were ready. My husband and I were pleasantly surprised that we had been given a 2 bedroom suite (Room 860) with separate sitting area and a bathroom as big as one of my bedrooms back home! There even was a TV at the foot of the deep tub! The bathroom also had a separate large shower with rainfall shower head, a long sink area, and plenty of toiletries. Towels were nice and fluffy. The room came with robes and slippers, 2 comfy kingsized beds dressed in crisp linens with plenty of pillows, a coffee/espresso machine, in-room safe, and TV. What a luxury after our standard or even superior rooms in most of the other hotels used on this trip. We couldn't hear any airplane noise and had a very good night's rest. Breakfast buffet was included in our tour package and we could choose from a selection of hot and cold foods, juices, deli and cheese, and breads. The hotel had an indoor pool but we didn't use such facilities as our tour company, fortunately, was driving us that afternoon into central Paris for a half day of sightseeing and dinner. This really was a money and a time saver for us. In order to catch the RER train leaving from the CDG airport for central Paris, one would first have to get to the airport from this hotel and then pay quite a bit for a train ticket. Later, one would also have to transfer to a city Metro line to get closer to the wanted sight. Such an endeavor would have taken at least 45 to 60 minutes one way, cutting into sightseeing time. While this hotel is modern, clean, and a quiet high rise with nice rooms, the location is good only for use of the CDG airport, not for Paris sightseeing. Hopefully the hotel has a van to transfer guests to and from the airport. Sorry Pullman hotel, if I needed an overnight stay at the CDG airport, I think I would prefer to stay at the CDG Sheraton Hotel as it is located, very conveniently, right at the terminals I would be using.

Room Tip: Our room was 860, but be prepared to pay regular rates for it. Probably quite expensive.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joel-Sonnes, Directeur général at Pullman Paris Charles De Gaulle Airport, responded to this review, yesterday
Dear Madame,Dear Monsieur,

We very much appreciate your comments regarding your stay at the Pullman Paris Charles de Gaulle Airport. It is always a pleasure to receive positive feedback.
We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We inform you that we have a shuttle service from hotel to CDG Airport from 06:00 to 00:45
Thanks you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limoges, France
Top Contributor
100 reviews 100 reviews
75 hotel reviews
Reviews in 60 cities Reviews in 60 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Reception was good, room was small,glass dirty, room service as imam, with many items not available even though they state it us a 24 hour menu.

On check out a different receptionist tried to give me someone else's bill, clearly not my room number or name, I chose this hotel on th e Pullman name having stayed at many throughout the world, unfortunately it was not up to the usual standard.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joel-Sonnes, Directeur général at Pullman Paris Charles De Gaulle Airport, responded to this review, 2 days ago
Dear Madame and Dear Monsieur,

Thank you for taking the time to tell us about your experience at the Pullman Paris Charles de Gaulle Airport during your stay. We are sorry that your experience did not exactly meet your expectations; please allow us to express our sincerest apologies. We will share your comments with our whole team. Rergarding the choice of Room Service menu, we have the pleasure to inform you that we remove it two days ago
At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

My husband and I stayed at Pullman near CDG for only one night and it was an absolutely unpleasant experience.

The hotel has no bell boy, no one helped us with our bags at all. We had six pieces of luggage with us, we didn't expect your staff to carry any for us but at least hold the door while we were struggling with all our heavy bags. I thought that would be a basic service for any hotel.

The shuttle bus drivers were utterly rude and argumentative. The airline we flew with is located at terminal 2A which is quite far away from the drop off point. We asked three different staff at the front desk at different times, and they all told us the same thing which is, we could ask the driver to drop us off outside terminal 2A. However, when we arrived at the shuttle bus stop he told us no and does not care what the front desk told us. Other shuttle bus drivers are basically very unfriendly and grumpy.

The hospitality of Pullman is awful, the worst hotel we have ever stayed at. It has the most unfriendly, unhelpful, unwelcoming and ill-mannered staff. We will definitely not be staying at any of the Pullman again and will share this diabolical experience with our friends and family.

IF THE MANAGEMENT IS READING THIS: this is what exactly what we wanted to email you through the accor website but it didn't work. It sucks, just like the hotel! We sent an email to where we stayed to get an email address and guess what? No response!

Stayed July 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joel-Sonnes, Directeur général at Pullman Paris Charles De Gaulle Airport, responded to this review, 2 days ago
Dear Madame, Dear Monsieur,

Thank you for taking the time to tell us about your experience at the Pullman Paris Charles de Gaulle Airport during your stay in July 2014 . We are sorry that your experience did not exactly meet your expectations; please allow us to express our sincerest apologies. We have always in lobby a porter for luggage when he take car of another guest, you may leave your luggage at the front desk. and several minutes later, we will bring to you your luggage. Concerning the shuttle driver we will inform the the company in charge of this service.
At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please feel free to contact us.
We appreciate your sharing your comments, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely yours
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We only stayed here for one night, but what a lovely time we had. All the staff were friendly and smiling, and the place was absolutely spotless, and felt very fresh and inviting. The rooms are bright and modern and the beds are absolutely massive. We were lucky to have a nice view of planes taxying in, and despite this it was not at all noisy. The food in the restaurant was expensive - but so beautifully presented and delicious, that we didn't mind paying a little extra. My partner had a scallop risotto and I opted for (a very fancy) burger and chips, my son had the same. It came with fresh bread and a massive bowl of fresh crisp salad to share. We had a great nights sleep which was perfect before tackling the airport. I will definitely use this hotel again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joel-Sonnes, Directeur général at Pullman Paris Charles De Gaulle Airport, responded to this review, 2 days ago
Dear Madame and Dear Monsieur,

Thank you for taking the time to write us after your stay at Pullman Paris Charles de Gaulle Airport. Pullman hotels are willing to offer you the highest quality service for your stay, so your feedback is valuable.
It is with great pleasure that we receive your compliments. Also, we will not fail to share your comments with our team. Your satisfaction is the best reward for our staff who work every day to provide you with impeccable service.

Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pullman Paris Charles De Gaulle Airport

Address: Roissypole Ouest | BP 20248, 95713 Roissy-en-France, France
Phone Number:
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Roissy-en-France
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pullman Paris Charles De Gaulle Airport 4*
Official Description (provided by the hotel):
Dans l'enceinte de l'aeroport de Roissy CDG, le Pullman, entierement renove en 2013, adopte un style resolument moderne dans une atmosphere particulierement chaleureuse et intimiste. En echo a l'univers de la mode et de la haute couture parisienne, les 345 chambres, parfaitement insonorisees et non fumeur, ont ete repensees pour developper l'ergonomie et l'elegance. Espaces de convivialite et de rencontre, le bar et le restaurant de l'hotel, vous proposeront des cartes signes by Pullman. Pour vous detendre, l'hotel dispose d'une piscine couverte avec vue sur le jardin et donnant acces a son solarium exterieur. Pour maintenir la forme, notre fitness est a disposition. Le Pullman Paris CDG Airport vous offre egalement toutes les facilites pour organiser reunions, seminaires, cocktails, showrooms ou garden parties... Au sein de ses 13 salles de reunions, dont 5 Board Meeting dotees des dernieres technologies. ... more   less 
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Also Known As:
Pullman Paris Charles De Gaulle Airport Hotel Roissy
Pullman Hotel Roissy
Accor Hotel Roissy

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