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“A little too far out for a tourist hotel, but still OK” 4 of 5 stars
Review of Hotel & Residence Mercure Paris La Defense Grande Arche

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Hotel & Residence Mercure Paris La Defense Grande Arche
4.0 of 5 Hotel   |   17/20 Esplanade Ch. de Gaulle | Rue des Trois Fontanot, 92000 Nanterre, La Defense, France   |  
Hotel amenities
Ranked #4 of 9 hotels in Nanterre
Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
“A little too far out for a tourist hotel, but still OK”
4 of 5 stars Reviewed September 16, 2013

Stayed at this hotel as part of a Cosmos tour.
The hotel was a little far from all the main tourist attractions, however it was still quite nice and comfortable.
I would not have chosen to stay there as a tourist, but is perfect for a business traveler in the area.
The elevator is a little small, much was one downfall but the internet WiFi was fast a and reliable!!

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review, September 26, 2013
Dear customer

Thank you for taking the time to leave a few comments regarding your stay at Marcure Paris Defense Parc, and are delighted that you enjoyed this one.
Hope to see you again in our hotel.

Best Regards

Christelle de Giafferi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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276 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Richmond, Canada
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 4, 2013

We stayed a couple nights at this hotel in July. We arrived in the late afternoon but not all the rooms were ready for our tour. We had to wait about 45 minutes for our room. The hotel is fairly new, contemporary and clean. Staff was ok but not overly friendly and it was a bit hard to communicate with any staff other than the front desk people since most of them only speak French. Our room was very nice and clean. Air-conditioning was very comfortable. The toilet is in a little room across and separate from the shower and sink - ok arrangement, just a bit odd. Nice strong shower but you really have to watch the way you shower as the shower glass door only contains half the size of the shower so water would easily splash onto the floor. Another suggestion is to bring your own shower gel, shampoo and conditioner as the hotel seems rather thrifty with toiletries.

Complimentary continental breakfast included but both mornings food was not replaced quick enough to serve the 40-some people and the tables were not cleaned for the next guests. Also very limited choice of food.

There is a subway/metro station right around the corner of the hotel that takes you to attractions like Arc de Triomphe in about 20 mins or so. Thing to watch is when you return from the attractions, I am not sure if there is perhaps more than one exit but the exit we came out of was about a 10-minute walk to the hotel. We returned late in the evening and were not able to tell directions so ended up having to ask some locals for directions. Although the neighbourhood was very quiet, we felt fairly safe in it.

Overall, nice hotel but a bit understaffed (or not very quick service).

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review, September 10, 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Hôtel Paris La Défense Parc . It is always a pleasure to receive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Christelle de Giafferi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed August 24, 2013

...tourists dont stay here....
...too far from paris.....
...train noise echoes through the building from first to last......

...stay in town...
...pay more.....
.....stay in town.....

...and not sure if it is cause im english speaking but the staff are not rude, they are just oblivious to us being there....rang down for extra cups, three of us sharing.....still waiting....and the breakfast staff...two guys this morning just wandered around, i thought they were guests...until they decided to do something....cleared a plate then giggled at each other...REALLY ACCOR.....time to get staff to work for what you pay them.....

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review, September 10, 2013
Dear Guest,

We thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Residence Defense Park.

We find that it does not fully give you satisfaction, we apologize.

We have taken note of your comments. Quality is our center of interest on a daily base and we are already working on your comments to fix it.

Looking forward to welcoming you again at the Hotel Mercure Residence Defense Park.

Regards
Christelle de Giafferi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 24, 2013

Plus: 20 meters from RER station.
Minuses:
Service: 1) we arrived at 3 pm and my room was not ready, had to wait 30 minutes. 2) refused to give us rooms on higher floors as they were fully booked. I am not sure it was true because only next day a lot of new guests arrived, so they could at least give me one night of better sleep out of two I booked 3) did not allow us to sit in a large hall of the restaurant for breakfast, proposed to sit at small tables in a narrow corridor near the bufet; next day they allowed just arrived guests (a large group of them) to sit in a large hall. Tables were not cleaned and served after the previous guests, we had to clean them by ourselves. 4) I asked for an iron, they said they would not bring it to my room and I needed to go to reception by myself to get it. Quite weird behaviour for the staff of a **** hotel.
Rooms: 1) noisy due to RER under the building; 2) very strange design on the room: small bathroom, toilet on the opposite side of the room. 3) No iron and an iron desk in the room. Recentionists suggested ME to take an iron desk to my room.
Internet: dropped off too often, had to relogin all the time, very annoying.

Room Tip: Choose higher floors, otherwise you will hear and feel RER trains from 5 am till 1 am
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review, August 27, 2013
Dear Guest,

We thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Residence Defense Park.

We find that it does not fully give you satisfaction, we apologize.

We have taken note of your comments. Quality is our center of interest on a daily base and we are already working on your comments to fix it.

Looking forward to welcoming you again at the Hotel Mercure Residence Defense Park.

Regards
Christelle de Giafferi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oldenzaal, Overijssel, Netherlands
Top Contributor
81 reviews 81 reviews
51 hotel reviews
Reviews in 53 cities Reviews in 53 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed August 20, 2013

Stayed in this hotel for a couple of nights while having to conduct business in Poissy. The hotel is literally on top of the Nanterre-Perfecture underground train station. From there frequent trains depart towards Paris and Poissy. Dowside of this is that the hotel is shaking on its grounds each time a train passes underneath it. You notice it when standing at the reception and from reading the reviews here on tripadvisor, I asked for a room on a higher floor to not have this same experience in my room. I eventually got a room on the 7th floor which indeed didn't have much of the noise from the trains.

It was actually an upgraded room with free minibar, separate toilet and shower and a nice spacy room. Room was nicely clean and the internet connection was quite good. The television didn't offer many TV channels, but I guess all the basic stuff was there. The minibar was stocked with about 4 drinks which were free but would not get restocked, no matter how long you would stay there. Tea/coffee and a hot water kettle were also available.

The hotel didn't offer any facilities like a gym, sauna or swimming pool which was a pity. They only have two elevators of which one broke down, but surprisingly that still didn't lead to too long waiting times at the elevator.

Staff is friendly and helpful.

For businessman having to visit La Defense this is a good place to stay. For tourists wanting to visit the usual touristy stuff this is a less good place to stay as it is about a 20 minute train ride away from the city center, though its still doable. To Paris Du Nord it would take you about 45 minutes and you'll have to change trains once at Chatelet Les Halles. To the Les Quatre Temps shopping mall would probably take you about 10 to 15 minutes on foot (didn't try).

The reception staff recommended me to go eat at the Chinese place accross from the hotel and the Italian place right of the hotel. Both are okay, nothing very special, but decent and not too expense.

Room Tip: Ask for a room on a higher floor. This might mean you will have to go for a more expensive room than...
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review, August 27, 2013
Dear Guest,

We thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Residence Defense Park.

I have taken note of your suggestions for the gym. Actually the Gym is under construction and will be open in few days.

Every day, we are working on quality to improve it. I take all your remarks and suggestions, to work with my team on it.

We hope to welcome you back to the hotel Mercure Paris Defense Parc

Sincerely,

Christelle de Giafferi
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Düsseldorf, Nordrhein-Westfalen, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 18, 2013

checked in one building and then a walk across the marketplace to another building needing your card to swip and open entrance door. Room was not meeting the quality I expected for a €225 per night hotel. Not so clean, old bathroom and poorly lit. Stay somewhere else if you can.

Room Tip: Just expensive for what you get.
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  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review, August 27, 2013
Dear Guets

I'm going to allow me to contact you on your email address so that we will be able to discuss about your stay.

Best Regards

Christelle de Giafferi
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 15, 2013

The hotel is located on top of the Nanterre-Prefecture train station so getting around is easy. We stayed in the 'apartment' style room in the other tower. The room smelled a bit, most likely from cigarette smoke. It is quite spacious, more than the usual Mercure. The sealing along the shower unfortunately leaks so water runs all the way to the floor.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure t, Directeur général at Hotel & Residence Mercure Paris La Defense Grande Arche, responded to this review, August 27, 2013
Dear Guest

We thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Residence Defense Park.

Sorry that the service was not up to your expectations, and please accept our sincerest apologies.

Be assured that corrective measures are already implemented to ensure a level of quality that meets your expectations, and regain your confidence in a future stay.

In the meantime, please believe in expressing our best wishes.

Best regards
Christelle de Giafferi
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel & Residence Mercure Paris La Defense Grande Arche

Address: 17/20 Esplanade Ch. de Gaulle | Rue des Trois Fontanot, 92000 Nanterre, La Defense, France
Location: France > Ile-de-France > Hauts-de-Seine > La Defense > Nanterre
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 9 hotels in Nanterre
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel & Residence Mercure Paris La Defense Grande Arche 4*
Official Description (provided by the hotel):
7 min from the Champs Elysées and 45 min from Eurodisney. 3 min from La Défense CBD. Next to the métro station "Nanterre Préfecture". Hotel reachable by freeway A86 from Roissy airport. Restaurant & bar. Meeting facilities. ... more   less 
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Also Known As:
Mercure Paris La Defense Parc Hotel Nanterre
Mercure Hotel Nanterre
Accor Hotel Nanterre

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