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“Good Service Hotel” 4 of 5 stars
Review of Hotel & Residence Mercure Paris La Defense Grande Arche

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Hotel & Residence Mercure Paris La Defense Grande Arche
4.0 of 5 Hotel   |   17/20 Esplanade Ch. de Gaulle | Rue des Trois Fontanot, 92000 Nanterre, La Defense, France   |  
Hotel amenities
Ranked #4 of 9 hotels in Nanterre
Iligan City, Philippines
Top Contributor
110 reviews 110 reviews
30 hotel reviews
Reviews in 45 cities Reviews in 45 cities
67 helpful votes 67 helpful votes
“Good Service Hotel”
4 of 5 stars Reviewed November 6, 2012

As expected with this hotel chain, our room was relatively large with 2 comfortable beds & all amenities including complimentary coffee/tea & bottled water. As we were in a Cosmos tour group, breakfast buffet was included which was just ok. The hotel is not really centrally located but it's very near the Metro,hence very convenient if you want to go to certain attractions. Also, we were able to leave our luggage at the concierge after we checked out since we were going on a side trip to Lourdes after our tour & came back the following day. We tried to book a room on coming back but there was none available. However, they were very helpful because they accommodated us in another Mercure also in La Defense..

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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276 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Verona, Italy
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed November 5, 2012

I stayed there for work reasons in December 2011. Apparently is a good structure, rooms well furnished and cozy but really expensive (220€ for a double single use without breakfast). We arrived late, so we decided to eat at the hotel restaurant. The surprise arrived with the main course....a little mouse was wandering into the dinner room without fear and regardless of our atonishment.  
We immediately informed the waiter, who at first pretended not to understand,
then, he called the head of the local but the effect was the
same, absolute indifferente, the lady was even annoyed by the fact that we were afraid for the presence
of the animal. A businessman, at the next table, smiling, told us that he had already met
the mouse during a previous stay, apparently the mouse lived there!
Was really difficult to complete the dinner!

  • Stayed December 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Melbourne, Victoria, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 28, 2012

My friend and I had two single rooms for 3 nights in May 2012. We found everything above expectations. Room size very large, included a microwave and free water. Quiet clean, large bath, separate toilet. We unfortunately travelled to the wrong Mercure to start with - that was a real time waster, which the Mercure Chain could have forwarned us, as they were ready with preplanned maps for travellers who'd done the same!!!! Also approached the wrong door at first, but
we would both recommend it highly and I am booking again for next year.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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The Netherlands
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 12, 2012

The hotel was ok. For some reason we had an extra bed on our room. The coffee and thee facilities were nice. We also got a free bottle of water. I could hear the RER running under the hotel, but fortunately they don´t run after 1 am. I could not take a bath bacause there was no plastic stop to keep the water in the sink. You can consider to bring one from home.
We did not took the breakfast, because there was a nice bakery in front of the hotel (and a supermarket as well).

The mall 4 temps can by reachted by 1 metro stop, or by foot (15 minutes).

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Toronto, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 19, 2012 via mobile

I would hardly call this hotel a fou star. We were only there one night, but the room was filthy. Toenail clippings on the floor and stains on the blanket that sat at the foot of the bed.

The check-in staff were not friendly and not all that helpful either. From what I've been told there are cheaper hotels that are more central and cleaner.

  • Stayed July 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Uk
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 27, 2012

stayed in hotel previously and had a very good experience. Unfortunately this stay was in stark contrast, I was on high floor previously, which was quiet (apart from market noise early Friday morn). This time however I was on a lower floor, near to the lft and what seemed above a train line. The air conditioning did not work very well and the floor was close to the breakfast area so noisy early morning so all in all a very poor nights sleep.

  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enschede, The Netherlands
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 25, 2012

I arrived round midnight, the taxi driver dropped me at the closed side entrance of the hotel. Staff explained not too friendly by intercom the main entrance. Hotel is located in the La Defense area, modern suburb of Paris. During check-in staff was friendly and ok. The room was clean and well kept. Bathroom and toilet are separated. The provided shampoo and soap seems just enough for one guest. Taking a morning shower there was no warm water available, so I had to take a cold one. Breakfast was ok, a bit chaotic due to the lay-out of the location. During the check-out I got a cold shower again, I expect for this amount you will find a better deal, even in Paris.

  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel & Residence Mercure Paris La Defense Grande Arche

Address: 17/20 Esplanade Ch. de Gaulle | Rue des Trois Fontanot, 92000 Nanterre, La Defense, France
Location: France > Ile-de-France > Hauts-de-Seine > La Defense > Nanterre
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 9 hotels in Nanterre
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel & Residence Mercure Paris La Defense Grande Arche 4*
Official Description (provided by the hotel):
7 min from the Champs Elysées and 45 min from Eurodisney. 3 min from La Défense CBD. Next to the métro station "Nanterre Préfecture". Hotel reachable by freeway A86 from Roissy airport. Restaurant & bar. Meeting facilities. ... more   less 
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Also Known As:
Mercure Paris La Defense Parc Hotel Nanterre
Mercure Hotel Nanterre
Accor Hotel Nanterre

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