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“Godawful experience” 1 of 5 stars
Review of Adagio Access La Defense Leonard de Vinci

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Adagio Access La Defense Leonard de Vinci
1.0 of 5 Hotel   |   88 rue des Etudiants, 92400 Courbevoie, La Defense, France (Formerly Citea La Defense Leonard de Vinci)   |  
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Ranked #11 of 17 Hotels in Courbevoie
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Godawful experience”
1 of 5 stars Reviewed October 27, 2014

The hotel in itself is okay, even though it could use to be cleaner and better maintained - and given a much needed facelift.

The problem really is the staff. Rude and incompetent doesn't even begin to cover it. For example, the girl at reception looked down her nose at me every time I had a question, as if I were a terrible inconvenience to her - and her clipped irritated replies only came after she was done chatting with her coworkers.

When I asked to speak to management with a question (not a complaint), the guy who obviously *pretended* to be the director was not only very, very unhelpful, he also relished being unpleasant. "We're not in the business of being nice" - clearly!!

I know French customer service is not stellar (I can say this because I am French!), but this place will go down in history as one of my worst experiences. I would not stay there again for the life of me, or recommend it to my family or friends - so definitely not to you either.

There are lots of other similar "hotel-apartment" places in the neighborhood, so I highly recommend you pick another one. You will be better treated - and chances are the amenities will be nicer, cleaner, better maintained and equipped.

Good luck!

  • Stayed October 2014, traveled solo
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
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138 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Sophia
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 25, 2014

Very convenient for la Defense, the staff are very nice, breakfast is ok but ... they should use a brush and some paint and replace the bathroom fittings and room carpet. A bit of a disappointment. The kitchen is pokey and not too well equipped (no cups)

Stayed September 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
François B, Directeur général at Adagio Access La Defense Leonard de Vinci, responded to this review, October 7, 2014
Dear Customer,
The entire team of Adagio Access Leonard de Vinci would like to join me in thanking you for your comments about our property. We are very sorry to read you were disappointed with the quality of our apartments, and please accept our sincere apologies if it didn’t meet your expectation.
Please note that we are in the process of restocking the tableware provided in our kitchens and we hope that our efforts to solve these problems will ensure that your next stay with us proceeds smoothly.

Kind regards,
François Baudry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 20, 2014

The apartment was clean and well maintained. The staff at front desk was polite and helpful. The place is walking distance form the La Defense station and has a nice super store close by. However for a family of 4, you may want to consider the facilities in Kitchenette. The requirement for 4 is much more than 1 or 2.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Adagio Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Espoo, Finland
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 24, 2014

I stayed in this hotel for five days with me, my husband and our 2 year old child in one apartment and my parents and my sister in another apartment. The hotel is located about 10 minutes walk from La Defence station and shopping centre. There are elevators and escalators everywhere in La Defence so moving around with baby pram was unusually easy compared to other locations in Paris. The closest supermarket was in the next block so buying food was easy. The apartment had a livingroom with small dining table, a rather tiny bedroom, a small kitchen and separate bathroom and toilet. Kitchen had all modern appliances and all necessary cooking items. The shower was ok, with plenty of hot water and good water pressure. The bedroom was small, especially when we had to fit a baby travel bed into it, but we managed well enough. Overall, I was very pleased with this hotel. It was well worth of the money and inexpensive compared to hotels situated closer to Paris center. For the people travelling with small children to Paris, I definately recommend to have a very light and easy pram and/or other means to carry the child. In many attractions there are no baby changing possibilities, but on the positive side some places (like Louvre and Versailles) may allow families with small children to skip the queue.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brussels
Top Contributor
86 reviews 86 reviews
45 hotel reviews
Reviews in 55 cities Reviews in 55 cities
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed June 3, 2014

On the website one finds this tempting description: “Adagio access Aparthotels (ex-Citéa) offer modern and practical apartments for city-center comfort. Movable furniture, intuitive facilities… Adagio access aparthotels provide everything you need at affordable rates!”. None of it is obviously true. As one can see from the pictures I attached the rooms are cramped, old, decrepit is actually the correct term, and extremely worn. It all starts with the staff of whom only half speaks or understands decently French (only the manager and the assistant manager are French). We choose this hotel because it had a swimming pool (we normally go to Paris to the Ibis at de Porte de Clichy where there is a magnificent pool). The first disappointment was that the pool was closed for the day (something with the technician). The next day the pool was again closed but was going to open in the afternoon. It did. The pool was OK, but the facilities were extremely decrepit. The lights were not on in the ‘sanitary’ (shower and toilet). The doors were so deformed of rust and paint that they didn’t close. The only other place where I’ve seen this much damage from rust was on old ships. Then the room… It has a so-called kitchenette. Well, call it a cooking cabinet. As the picture shows ‘modern’ is a very optimistic description. Half of the necessary utensils and crockery was missing (no cups nor mugs, no cutting board, ..) When I went to ask for them at different occasions I heard “you have to do with what is there” and other ‘friendly’ advice. When I wanted to talk to the manager to discuss all of the above I was told that the manager was not going to be in for the duration of my stay. The assistant manager (a friendly young lady) offered free breakfasts as compensation. Note that you have to pay upfront and that they refuse to give any money back even when you threaten to leave early. All in all a place which is 200% overpriced with a quality for which the Accor group should be ashamed and personnel which should be fired on the spot. Just stay away and go somewhere more decent.

Room Tip: Away from the noisy street
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  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 29, 2014

1. Hotel is conveniently located in business district and walk able to RER Metro station, Malls and markets and to any office in La Defense.
2. Reasonably priced and one can cook within the room for one self, especially if you don't like locally available food.
3. Reception is very helpful and guide you with good English
4, All the required facilities and convenience of a 3 star hotel, you get here. Its well maintained and very clean.
5. One can negotiate monthly and weekly rates here if staying for a longer duration.
6. Breakfast and restaurant within the facility is good.

Room Tip: Choice of 1 person studio, 2 person studio are available to save you on room rates. Book a week or t...
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Adagio Access La Defense Leonard de Vinci

Address: 88 rue des Etudiants, 92400 Courbevoie, La Defense, France (Formerly Citea La Defense Leonard de Vinci)
Location: France > Ile-de-France > Hauts-de-Seine > La Defense > Courbevoie
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 17 Hotels in Courbevoie
Price Range (Based on Average Rates): $
Hotel Class:1 star — Adagio Access La Defense Leonard de Vinci 1*
Number of rooms: 141
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Also Known As:
Adagio Access La Defense Leonard De Vinci Hotel Courbevoie

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