This hotel is located within 15 minutes walking distance from the Paris La Defense business district which makes it suitable for business stays. The hotel offers a free shuttle once every 15 minutes between the hotel and the La Defense bus station from where you can take the metro.

The rooms are not too big, but clean and nicely decorated. I found the room to be very hot in temperature though, even with the airconditioning set to +5 degrees Celcius (the lowest) at maximum speed.

Accross the hotel is a shopping street with quite a lot of restaurants, shops, a supermarket and a bakery. Ideal to go out for breakfast or dinner. Because of this ease, I haven't tried the hotel restaurant and/or breakfast. I would recommend Pizza King for dinner. It's located accross the street from the hotel within 5 minutes of walking (check Bing\Google maps for the exact location). They offer really good pizza for little money. It's just a pickup or delivery service though, so plan on getting the pizza and eating it in your room.

Do check out the night before you're planning on leaving since there can be immense queues at the reception in the morning. Also calculate 10 minutes extra time when wanting to take the elevator during rush hours in the morning and evening as it can take a long time before an elevator will finally stop at your floor.

From the Paris Du Nord train station and Paris airport the hotel is reachable by metro by going to the Paris La Defense metro stop. You will need to change metro lines at least once for it though. From the La Defense metro stop, you need to head for the bus stops underneath the offices where you will find one platform where the Mercure shuttle will stop. Its quite well hidden though, so you might be better of taking a taxi for the last part. It's only a 5 minute drive, so watch out for fake taxi drivers wanting to make a price agreement with you in advance (which is always way too high) and not using their taxi meters.

For tourists, this hotel might be a little less attractive since it's a bit further away from the majour touristic sites, although they are all reachable by taking the hotel shuttle to the metro and traveling onwards with the metro. Instead I would personally rather take a hotel closer to the city center.

Like many leisure travelers, I booked through my 3 nights stay at Hotel Mercure - Paris La Defense 5 and pre-paid all my room expenses via agoda.com. On the date I checked out at 11:00am on October 22, 2012, I couldn't believe the staff at the reception desk required me to pay extra (~70 euro) room rate and said that she had to charge me because my rate from last night raised.

I was so surprised, as nowhere in the world I travelled, a hotel can charge you extra for the room rate after everything has been agreed on during check-in. I asked her to explain why and she simply couldn't and wouldn't want to find out why and just kept on saying "you have to extra". I found such experience to be outrageous and stood my ground. The argument continued until her manager, Anne Ebelin, saw us arguing and finally asked her staff to clarify with the team at the office.

Upon the staff returned from the office, she simply said "You don't need to pay. Just leave". I found such reply to be utterly unprofessional and she offered no explanation. I saw her name tag is "Emmanuelle", who is supposed to be proficient in English and French. When I asked her last name for reference. She simply said "No, I don't want to give it to you". After a few more minutes, the manager, Anne Ebelin, finally asked me to move over to explain the situation, saying that the hotel only exchanged about two transactions every year with agoda.com, unlike the volume they do with expedia.com. The increase in room rate should be recharged to agoda.com, not me, the customer.

With this experience at this hotel, there are two things that I found to be extremely unprofessional:
1. They attempted very hard to charge people extra cost on the room rate, after the customer had pre-paid everything online.
2. The reason of doing little transaction with a particular online agency does not offer sufficient reason for offering the worst type of customer service. If they prefer to do business via expedia.com, then Mercure, or Accords, should delist themselves from all other online agencies.

It's just the type of customer service at least at this location is simply not acceptable. I would NOT RECOMMEND such place to any travallers.

The good news: modern hotel, great restaurant (breakfast was amazing!), friendly service, clean. The bad news: private parking too far and hard to get to and from (the elevator was so small that I had to stand over my bag), no working A/C on a 22C/75F degree day, no shower curtain and no wash cloth (that is somewhat typical for EU). I would expect a bit more for the price...

We had a great time to stay there, got upgraded the room with the views (we could see the Eiffel Tower from our room). The best value with best quality! Free mini bar, coffee maker, shuttle bus from the hotel to La Defense station (or you can walk, it's not that far).

We absolutely come back to the hotel again for next time!!!!!!