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“Disappointing experience at this town centre hotel” 3 of 5 stars
Review of Hotel La Balance

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Hotel La Balance
40, rue de Belfort, 25200 Montbeliard, France   |  
Hotel amenities
Ranked #1 of 9 Hotels in Montbeliard
Bedford, United Kingdom
Top Contributor
85 reviews 85 reviews
39 hotel reviews
Reviews in 52 cities Reviews in 52 cities
56 helpful votes 56 helpful votes
“Disappointing experience at this town centre hotel”
3 of 5 stars Reviewed September 29, 2013

We stayed here for 3 nights on our way from Italy through France. We wanted to visit the Mullhouse City des Automobiles but as it was the weekend it was difficult to find anywhere nice nearby so we opted for Montbeliard. This hotel had got good reviews, had car parking facilities and was in the middle of town. We could not book direct so went through booking.com

We arrived late afternoon and checked in. The receptionist was very friendly, gave us a map of the town and recommended some restaurants to us. Our room was on the 1st floor overlooking the street and when we walked in it was freezing and felt damp, despite the windows being closed.. All the doors of the bedrooms facing the other way over the car park were open and their windows were all open. I went back to reception and complained and the receptionist came upstairs and switched on the heating. It took quite a while for us to feel comfortable and we did wonder when the room had been used last. The room was quite large but the bed was a double rather than a queen bed. All the furniture was old and we had trouble opening and closing the wardrobe. The bathroom was fine with a shower cubicle and seemed quite new.

We ate breakfast in the large and quite splendid dining room on 2 occasions and were not overly impressed. For 9 euros per person we did not expect a full choice but there were no croissants and hard boiled eggs that looked as though they had been there a while.

On the Saturday evening we went out for dinner and arrived back at the hotel about 11.30pm so not late. The side gate to the car park was locked and so was the front sliding door into the hotel. We knocked on the door and could see into reception but there was nobody there. There was a keypad on the wall so we put in our room number but the door did not open. We spotted a phone number to call so we did this and it went straight to voice mail in French, left a message but nothing happened. Eventually my husband managed to lever the sliding door and push it open, so not great security, and we were able to get in. If we had not we were not sure what we would have done as our passports etc were in our room.

The next day we told the receptionist after we paid our bill and she was upset with our experience. Apparently we should have been given a code to get into the hotel which only applies on a Saturday night when there is no reception after a certain time. Although this is a well situated hotel with great potential it was not our best experience staying here. Staff without exception were friendly and tried to be helpful but not professional enough. We have rated it average not poor because of this.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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63 reviews from our community

Traveler rating
    46
    13
    2
    2
    0
See reviews for
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30
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12
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 25, 2013 via mobile

We stayed here for two nights on our way back from Italy and it was a great end to our holiday. The hotel is like a rather grand house, and is furnished and decorated accordingly. Our room didn't have the best view, but was a good size, very pretty and comfortable, and the bathroom likewise (even had a frilly shower curtain!) the breakfasts were good, with plenty of variation on a cold theme. The staff were really helpful and nice, especially the young lady who was on duty at night and who spoke very good English. Only downside was the number of mosquitoes (and subsequent bites) in our room, but can't blame that on the hotel - just that time of year. We plugged in our bug-killer on the second night which did the trick. Oh and we arrived on a Sunday evening and there was not a single restaurant open for dinner in Montbeliard! (The hotel doesn't do evening meals, which is a shame as they would probably do a good job). We had to resort to a burger and chips at a rather seedy looking kebab place, but the owner was lovely, very friendly and his food hit the spot, fortunately.

Stayed September 2013, traveled as a couple
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1 review
5 of 5 stars Reviewed August 12, 2013 via mobile

Very nice and cosy hotel.
The new owner so sweet and service minded.
An absolute perfect place to stay, the rooms are clean and breakfast had everything we needed.
Best remarks/wishes from Denmark and Sweden.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sancerre, France
1 review
5 of 5 stars Reviewed July 6, 2013

Reviews so far are enthusiastic about this excellent hotel and no wonder. The rooms are fresh, comfortable, discreetly decorated. The dining room is superb (not yet open for dinner) where a wonderful copious breakfast is served. There is a splendid original staircase and a comfortable sitting room. The staff strike the right note, smiling and helpful.
There is only thing we would point out: the bathroom in our room was small and there was nowhere to place toiletries.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 18, 2013 via mobile

I am from Switzerland and I've never stayed in a hotel like this before. Everything was perfect! The service was excellent till our leaving, the food was fabulous, the prices therefor are amazing! and I can only tell you, for a great stay at Montbeilard, try to get a room at la Balance!!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel La Balance

Address: 40, rue de Belfort, 25200 Montbeliard, France
Location: France > Franche-Comte > Doubs > Montbeliard
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #1 of 9 Hotels in Montbeliard
Price Range (Based on Average Rates): $
Number of rooms: 45
Reservation Options:
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