We stayed here for 3 nights on our way from Italy through France. We wanted to visit the Mullhouse City des Automobiles but as it was the weekend it was difficult to find anywhere nice nearby so we opted for Montbeliard. This hotel had got good reviews, had car parking facilities and was in the middle of town. We could not book direct so went through booking.com
We arrived late afternoon and checked in. The receptionist was very friendly, gave us a map of the town and recommended some restaurants to us. Our room was on the 1st floor overlooking the street and when we walked in it was freezing and felt damp, despite the windows being closed.. All the doors of the bedrooms facing the other way over the car park were open and their windows were all open. I went back to reception and complained and the receptionist came upstairs and switched on the heating. It took quite a while for us to feel comfortable and we did wonder when the room had been used last. The room was quite large but the bed was a double rather than a queen bed. All the furniture was old and we had trouble opening and closing the wardrobe. The bathroom was fine with a shower cubicle and seemed quite new.
We ate breakfast in the large and quite splendid dining room on 2 occasions and were not overly impressed. For 9 euros per person we did not expect a full choice but there were no croissants and hard boiled eggs that looked as though they had been there a while.
On the Saturday evening we went out for dinner and arrived back at the hotel about 11.30pm so not late. The side gate to the car park was locked and so was the front sliding door into the hotel. We knocked on the door and could see into reception but there was nobody there. There was a keypad on the wall so we put in our room number but the door did not open. We spotted a phone number to call so we did this and it went straight to voice mail in French, left a message but nothing happened. Eventually my husband managed to lever the sliding door and push it open, so not great security, and we were able to get in. If we had not we were not sure what we would have done as our passports etc were in our room.
The next day we told the receptionist after we paid our bill and she was upset with our experience. Apparently we should have been given a code to get into the hotel which only applies on a Saturday night when there is no reception after a certain time. Although this is a well situated hotel with great potential it was not our best experience staying here. Staff without exception were friendly and tried to be helpful but not professional enough. We have rated it average not poor because of this.
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