Booked and paid extra for a Privilege Room. Stayed at other Mercures and have always been very happy with the extra facilities that this room rate offers. We did not get all the extras that this rate gives and we were not given a room with the Privelege sign on the door so it was probably not the correct room. Service in the restaurant was dreadful as there was a large party in a private adjoining room and the waiting staff was shared with this. Certainly too few members of staff to give any kind of service.
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