After making an internet reservation several months ago and receiving confirmation from the hotel, we found that we were not listed as guests for our 2 nights stay when we arrived.
However, rooms were available and we had a roof over our heads.
The hotel has a nice position and great potential, however, the lady in the role of Basil Fawlty used every opportunity to make us unwelcome guests. For example, when ordering a bottle of mineral water we were told to wait a minute and after a couple of days of this abrupt treatment we began to understand why the guests in the TV series became so apprehensive about asking for anything at the hotel.
In addition to the comments already made by other visitors, we found the bedroom carpet badly stained, no replacement of used disposable water glasses, instant coffee (instead of instant cafe au lait) for a 10 euro breakfast with very little choice, a fridge housing yougurts at 10 degrees centigrade, etc
Upon settling a bill listing 3 instead of the 2 bottles of mineral water obtained we found the lady Basil Fawlty basically accusing us of not paying for what we had had.
In the end, we spent as little time as possible at the hotel and intend not to return there,
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- Also Known As:
- Hotel Bellevue France/Chatelguyon