Usually when Americans complain that the French are rude, I blame the Americans for ignorance of language and custom. However, despite the fact that I am fluent in French and highly-versed in French custom, I experienced (for the first time in my eight years of visiting France) that famed French rudeness here in Hendaye. Every single staff member at Thelassotherapie snubbed my sister and me by giving us bad directions (within the hotel, no less), grey-stained torn robes for our spa treatments (everyone else had pure white robes with hoods), and immense difficulty with any and all check-in and check-out proceedings (it took 30min to find my sister's massage reservation that had been made 15 minutes previously). On top of the service, the spa was much more of a corporation, trading in human cattle to be ineffectively massaged and kicked out, rather than a relaxation retreat. When the internet stopped working on top of everything else, I nearly tore my hair out. This was the only stressful part of an otherwise wonderful month spent traveling all over France; I'm glad this experience was towards the end of my trip so it didn't ruin everything else.
My only possible explanation is that we both were about 40 years younger than their average clientele and the staff thought we disrupted their calm by proxy. In short, even if the view if good, BEWARE if you are under 60 (or enjoy actually relaxing at a spa).
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Venere, Odigeo and Tingo so you can book your Thalassotherapie Serge Blanco reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.