first i would like to say what a lovely old building, but thats about as good as it gets, on arrival we were met by Giles on reception, who as a previous reviewer stated was very grumpy with a smirk on his face, well someone got that right, he then showed us to our room on ground floor away from main building next to restaurant overlooking closed swimming pool. the room was very basic, the bathroom ok but toilet seat twice size of toilet and broken so was very unsafe. booked meal in restaurant that evening, as i had seen on trip advisor it was voted number 1 in Brantome, well someone got that wrong, was greeted in restaurant by Giles who was dressed in jeans and t/shirt which he had on in morning when we arrived, not very professional for a Saturday night serving in a restaurant. there was three set menus we had the middle one at 25 euro, which in our opinion was not up to standard for this price, i would have only payed 15 euro for it. after starter and main, Giles asked us what we would like for dessert, expecting him to fetch us a menu to look at and study as our french is not very good, he appeared at the table and started to reel off in french all the deserts, i looked at him indicating that i didnt understand him and he again smirked at us. we managed to pick out chocolate mouse and creme brullee from what he had said, so we had those. we were very dissapointed with the hotel and especially Giles, on checking out he still had the same smirk on his fact, and was not in any way accommodating. WE didnt stay for breakfast as we wouldnt have paid any more money to this hotel. I would also like to say that we were touring the dordogne for 11 nights staying at different hotels every night and all hotels had been pre booked, this hotel was the only one that asked for payment on booking (which had been 3/4 months before we arrived) we would not recommend this hotel to anyone and would advise anyone visiting BRantome to stay somewhere well away from hotel and restaurant
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 20, 2012
After your review I don't know what I can answer...A guest who have the same room as your last year, and a confort one during your stay. make it for me.
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It is very hard to write a review immediately after such a negative recent review....I can only say that we have just stayed for 6 nights (as we did last year) and found the experience better than last year.
There are some recently refurbished rooms available in a separate building just across the courtyard which are perfect if you are staying for more than one night....the ones we had came with a kitchenette..... we found the sink/worktop/fridge very useful. The rooms cost more than a standard room but the difference seems worth it.
Brantome itself is very relaxing.......there is a boat trip (7Euros) which lasts about 45/50 minutes which is very enjoyable. Two local villages - Bourdeilles and St Jean de Cole are very attractive, within 15 km, and worth a visit.
With regard to the restaurant....I think the number 1 rating is well deserved. If I can use a sporting analogy....the league table never lies! We have eaten at five restaurants in Brantome. The Perigord Vert is not the cheapest or quickest....but the quality was IMHO better than any of the others.....They have a good value menu for 19 Euro in addition to the one for 25 Euro plus other options. On a totally subjective point...I have worked for a French company for 28 years and have eaten many meals with colleagues from France.....it was clear when they were unhappy with a meal..and I saw no unhappiness during our meals at the Perigord Vert...it is a French restaurant in a French town...perhaps that needs understanding.
Finally...in terms of personal characteristics...I am not sure this has any relevance....rudeness is one thing...and should be commented on...how you look and your expressions/mannerisms are down to interpretation......after all...how many of us will be in the next Christian Dior advert...I am always being told I have a face for radio!.
Great experience...will go again next year.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.