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“Service with a smile from the manager who went the extra mile” 5 of 5 stars
Review of Arenui

Arenui
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Arenui
2.0 of 5 Inn   |   9 Rue Du Pont De L'Aveugle, 64600 Anglet, France   |  
Hotel amenities
Ranked #2 of 4 Anglet B&B and Inns
Leicester, United Kingdom
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
“Service with a smile from the manager who went the extra mile”
5 of 5 stars Reviewed August 4, 2014

We booked into this budget hotel at the end of a 600 mile cycle ride down and at the price were not expecting much. The rooms were en suite, clean with comfortable beds, a TV and free wi-fi so a pleasant surprise.

As a group of four OPIL cyclists (old age pensioners in lycra) we were amazed and delighted at the trouble the manager went to. He placed our bikes in a secure basement and then allowed us to leave them and our luggage in secure storage after we checked out so that we could explore Bayonne unhindered by them. He even said that if we returned when he was not on duty at reception to buzz the entry phone and he would come down during his afternoon rest period. He said the day he stops wishing to help people will be the day he finds a new job. A lesson many English jobsworths could learn!

The buffet breakfast stoked us up for the day and was good value. All in all a pleasant surprise.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoine M, Gérant at Arenui, responded to this review, August 5, 2014
thank you for your appreciations. Know that we bring every day the biggest attention, that a hotelkeeper owes propose to his clientele of affair(business) and tourist. Your positive comments delight the team of Arenui by the gratitude(recognition) which you grant to their work.
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19 reviews from our community

Traveler rating
    3
    10
    3
    0
    3
See reviews for
5
9
1
2
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Cornwall UK
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 11, 2012

Having read one of the reviews we almost did not stop at this hotel. However, as it was a Sunday and getting somewhere to eat can be a problem sometimes, we booked. What a pleasant surprise. Food, room, bed etc. were very good when considering the price.

This a family run hotel, the welcome was warm and friendly, and the service good. The road was not 2 metres away and we had a peaceful night. We would definately sat here again.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 15, 2009

There was blood on the pillow.
Loud traffic noise all night. busy road 2 meters away from the hotel.
It is situated in an industrial park.

Please save your money - you are better off sleeping on the beach, or anywhere else.
Travel to another town if you have to or sleep on an over night train.

I have stayed in many budget hotels over the years - this is the worst place I have ever stayed. I want to spare other people from the awfulness.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arenui

Address: 9 Rue Du Pont De L'Aveugle, 64600 Anglet, France
Location: France > Aquitaine > Pyrenees-Atlantiques > Basque Country > Anglet
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 B&Bs / Inns in Anglet
Price Range (Based on Average Rates): $
Hotel Class:2 star — Arenui 2*
Number of rooms: 17
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