My husband and I went to Poachers Pantry for the first time for brunch on a weekend. There weren't many people there and we were seated at a table outside. We ordered our drinks and food at the same time. The coffees came out in good time but we had to ask for sugar. My meal was then delivered but no sign of my husbands. I realised quite a few people at the tables around us had ordered the same meal as myself so the chef must have been cooking for what people ordered....not for the actual group sitting at the tables. After 10 mins the waitress came back with a half-hearted apology that his meal will be another 15 mins. This was unacceptable. I slowly ate mine whilst sharing bits with my husband. Finally his meal arrived with another half-hearted 'Sorry' from the waitress. I advised her that we were quite disappointed as we wanted to enjoy a meal together.
She just seemed to shrug, looked embarrassed and walked away. I realise this wasn't her fault but the disorganisation of the kitchen. We were going to browse through the pantry afterwards and see what looked good to buy but couldn't be bothered. I only wish I had spoken to the manager or someone in charge to let them know how disappointed we were.
The meals were quite tasty overall but a little pricey for what they were. I doubt we'll be back.
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