this hotel is very nice. the rooms are 5star quality as are the bathrooms. the staff is professional, friendly and caring. however, the name of this hotel suggests that it is at sheremetyevo airport and IT IS NOT!!! their website states that it is just 5 km from the airport and IT IS NOT!!! the website further states that the hotel provides shuttle service for a nominal fee and IT DOES NOT!!!! i waited at the airport, in freezing temperatures for the shuttle bus for over an hour. it never came. when i contacted the hotel i was told that in order to use the shuttle service you had to provide them 24 hour notice...their website failed to mention this. i was then told to take a taxi. thinking the hotel was nearby as its name suggests, i hired a taxi. 30 minutes and $40 dollars later, i arrived at the hotel. i was furious!!! by the way, the hotel is in the middle of no mans land. dont even think about leaving the property on foot....there is nowhere to go. anyway, i informed the hotel staff of the misrepresentations on their website and after they reviewed the site, they agreed it was incorrect. they offered to take me to the airport the next day in the hotel's vehicle which i appreciated. i asked that they refund the $40 i had to spend on a cab to get to the hotel and i was told that the manager would email me with a response...its been 4 days and i have not heard a peep from the manager. the liklihood is that this manager will never email me and i will never receive a refund of the $40. very disappointing considering that i booked this property specifically because of what i believed was its proximity to the airport and its shuttle service....both things turned out to be FALSE! so if you need to stay near this airport, DO NOT stay here. again, it is a shame because the hotel itself and staff are very nice.
- Official Description (provided by the hotel):
- 4 star luxury and contemporary chic boutique-hotel nearby Sheremetyevo International Airport A luxury Moscow hotel with a difference, boutique-hotel MONA combines 4 star luxury and contemporary elegance, with sublime service and state-of-the-art facilities, to offer: – relaxation and comfort for the business travelers – indulgent nights in to spoil yourself – meeting the high aesthetic taste for demanding guests Experience our hotel's flawless service and effortless style and you’ll understand why so many honeymooners, businessmen and even ordinary transit passengers are choosing boutique hotel MONA as a place of their stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Despegar.com, Hotels.com and Agoda so you can book your Best Western Premier Mona Boutique Hotel At Sheremetyevo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Premier Mona Boutique Hotel At Sheremetyevo Russia/Lobnya