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“What a mess!” 1 of 5 stars
Review of Glenurquhart House Hotel

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Glenurquhart House Hotel
Marchfield, Balnain IV63 6TJ, Scotland   |  
Hotel amenities
Ranked #1 of 1 Hotels in Balnain
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
“What a mess!”
1 of 5 stars Reviewed August 6, 2013

I had booked and paid for 3 bed lodge at this facility almost 3 weeks back and drove a long way with my wife and four children including 18 months old twins today on 6/8/13. To our surprise we were told that the owner (Carol) has messed up the booking and double booked us by mistake. Despite many email exchanges including one only 2 days back, still she did not realise her blnder. Reaching this hotel with young family at 9pm, there was hardly any sign of regret and what we got was that there was no room available and she could find a place nearby. So here we are now at a nearby lodge now but this is a height of poor customer service.
So get a back-up booking yourself if you still insist an on booking this place And do not expect any signs of apologetic behaviour or compensation or a cup of tea? This is a commercial place double booking it's rooms just in case. If this had happened in the US someone would have sued it to its closure by now with such big customer service blunders!

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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38 reviews from our community

Traveler rating
    21
    7
    3
    5
    2
See reviews for
8
22
Solo
0
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Swedish first
  • Any
English first
Bristol, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 25, 2013

Carol was a wonderful host, and so accommodating to our slightly unusual needs. There was nothing we asked for that couldn't be provided. We had a great stay and would definitely consider staying again.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 16, 2013 via mobile

This hotel is in one of the most picturesque parts of Scotland. We were welcomed by Carol (the owner and chef) and shown our room. We came down for pre-dinner drinks attended by a young lady called Kirsty. The three course meal was delicious. There was a wide range on the menus for the evening meals and breakfast. We were well looked after and even given tips of places to visit. In all a very pleasant stay. We strongly recommend this hotel.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leven
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 6, 2013 via mobile

This is a lovely guest house. Good location (we had a car) plenty to do and great food. We had a deal which included breakfast and a three course dinner. Both were excellent. The owner is friendly and the guest house and room was comfortable. Only downfall was that the jacuzzi bath still isn't working ( see previous reviews).

I would stay here again as it is good value for money and in a nice setting. We enjoyed the Jacobite cruise and Plodda Falls trail which are both nearby.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 29, 2013

A lovely old building with stunning views out over the loch. Breakfast on both mornings was very good. The room itself had everything we needed and the ensuite was nicely done and spotlessly clean. The owner was very helpful and friendly. We probably won't visit the area again as there isn't a lot to do in or around Drumnadrochit but if we did I would certainly stay here again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Secret Harbour, Australia
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 27, 2012

The Hotel is situated in a very picturesque part of the country. It was lovely to wake up to the view. However the room was a little on the small size. The breakfast made up for it. We did get a little lost getting there - even with GPS. Did not see much of the owners but the other staff were very friendly. For evening meals we ate in Drumnadrochit and at the pub up the road from the hotel "The Steading".

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwick, United Kingdom
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 11, 2012

My husband and I spent 3 nights at Glenurquhart House Hotel and were made to feel very welcome. The hotel was really easy to find and well sign posted from the main road, which was great when we arrived in the pitch black!

Our room, number 4, had a beautiful view and we thought the little extras such as the hot water bottle in the bathroom and the shortbread on the hospitality tray were very thoughtful. Breakfast every morning had a good choice of hot and cold options. We also thought the hotel was really peaceful and barely heard other guests so always slept soundly.

Thank you for a lovely stay!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Glenurquhart House Hotel

Address: Marchfield, Balnain IV63 6TJ, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Loch Ness > Balnain
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Balnain
Price Range (Based on Average Rates): $
Number of rooms: 8
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