I had booked and paid for 3 bed lodge at this facility almost 3 weeks back and drove a long way with my wife and four children including 18 months old twins today on 6/8/13. To our surprise we were told that the owner (Carol) has messed up the booking and double booked us by mistake. Despite many email exchanges including one only 2 days back, still she did not realise her blnder. Reaching this hotel with young family at 9pm, there was hardly any sign of regret and what we got was that there was no room available and she could find a place nearby. So here we are now at a nearby lodge now but this is a height of poor customer service.
So get a back-up booking yourself if you still insist an on booking this place And do not expect any signs of apologetic behaviour or compensation or a cup of tea? This is a commercial place double booking it's rooms just in case. If this had happened in the US someone would have sued it to its closure by now with such big customer service blunders!
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