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“Nice hotel” 3 of 5 stars
Review of Palace Hotel Vieste

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Palace Hotel Vieste
4.0 of 5 Hotel   |   Via Santa Maria di Merino 4, 71019 Vieste, Italy   |  
Hotel amenities
Ranked #29 of 68 Hotels in Vieste
STAINES
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“Nice hotel”
3 of 5 stars Reviewed July 5, 2012

Stayed at the hotel for 3 nights with breakfast and evening meal. There was a slght problem with the air conditioning in the room on our arrival but this was promptly sorted out by the very helpful staff. The room was okay and nice and clean. The tv service only has Italian tv channels but this was no problem for us. You may wish to bring your own travel kettle as there is no tea making facalities in the room . The breakfast was okay but no cooked breakfast. The evening meal was good.

Overall a nice hotel and nice location with a shuttle bus to a private beach which hotel customers can use. Helpfull staff

Stayed June 2012, traveled as a couple
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219 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
Oxford, United Kingdom
Top Contributor
62 reviews 62 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
103 helpful votes 103 helpful votes
2 of 5 stars Reviewed July 5, 2012

First, I'd like to say that the reception and bar staff were lovely, very helpful, and sorted any queries out well. So this is not a criticism of them.

However, I wouldn't want to stay in this hotel again. How it got 4 stars beats me - I would say 3 at best or more probably 2. Here's why......

Good points: the room was clean and quite large (although it was actually a family room we were put in, having a large double bed and bunk beds). The bathroom was also clean and adequate for our needs. The hotel has an arrangement with a private beach nearby - if you stay at the hotel, you can get a pass for the beach with your own allocated sun loungers and umbrella for the duration of your stay. It is about 10 minutes walk away, or you can use the hotel's mini-bus which runs up and down there frequently. The beach is nice. The reception / lounge area was pleasant, with a tiny bar in the corner, and the staff were happy to either serve you at the bar or bring your drinks over to you.The hotel itself is in a good location - easy access to beach, harbour or town. All perfectly fine.

Bad points: most of the rooms seem to overlook alleyways at the side of the hotel so are pretty dark. The decor and furnishings are a bit tired - not dirty, just old fashioned - although the air con was very efficient, which we needed given the 36 degree c heat. And they didn't replace the towels once during our 3 night stay (which I would have expected and wanted) - they simply refolded them whilst damp and put them back on the shelf under the handbasin.

You could say that the above are really niggles. No doubt we could have got fresh towels if we'd asked, and the hotel cannot help its location and the alleyways at the side; that is pretty typical for an Italian town. But what really, really let this hotel down was the basement dining room - and the food.

We were part of a large party - 49 people - and our holiday was on a half board basis. This was the third hotel of our stay. We had stayed previously in 2 large chain hotels on the same basis, and been very happy with them. But this place was a real let down.

The breakfast buffet was mean. No cooked selection, apart from hard boiled eggs. The fruit juice came from a machine and was watery. The ham, cheese and bread were poor quality. The croissants were clearly from a big bargain bag - dusting them with icing sugar didn't help - and papery. The fruit salad was the cheapest tinned sort, ditto the jam. Overall there was very little selection. I had a croissant and about a tablespoon of tinned fruit as my breakfast every day, and that was all. Compared with the extensive buffets we had enjoyed elsewhere, this was very poor value.

Then the evening meals....oh, dear. As part of a large party, we were expected the make our choice each night for the next night. Fair enough, so they can plan ahead, but even with this they didn't seem able to cope. On our first night, there was no choice. We had bruschetta with tomatoes to start - only tiny slice of bread each with a few chopped tomatoes; some pasta with tomato, then some sort of fish (we thought mackerel) with a bit of salad. Dessert was supposed to be mousse, but what turned up was sliced water melon. Everyone just laughed at this and took it in good humour. Service was slow-ish, but OK, I suppose.

The humour had gone the next night through. First, it took 2 and a half hours to serve us a meal which was tyhe worst I had that holiday, and one of the worst I've ever had. Bruschetta again, but with a bit of cut up cooked pork this time. Then the pasta dish. My partner had picked vegetable carbonara; what he got was some plain boiled pasta - dried, not fresh, we thought - with about a tablespoon of cooked frozen mixed veg on top. My seafood pasta was the same, except I had 2 shells, a prawn the size of my fingernail, and some scraps of fish on top. The "main" course, pork, turned out to be 3 slices of sliced pork, the sort you'd put in a sandwich, on a plate with a smear of tasteless gravy. The pudding, tiramisu, was completely inedible because it was still frozen! The whole thing was dreadful.

I don't know if the other guests who were not in our large party - about 6 to 10 other people- got the same menu or if they got something better. I hope for their sake they got the latter!

And it was so hot. We were crammed in the downstairs room with little ventilation, and our party had to sit on long tables of 8 or 10. We had to keep to the same tables each night too, so that they could keep up with our food choices made the previous night. It was reminiscent of school trips - or school dinners - and not what you would expect from a so called 4 star hotel. I don't think they can cope with large parties. It seems that small groups are fine for them, but faced with 49 people to serve all at once, they just cannot manage it. But given that they knew the choices in advance, there's little excuse for this. Nor, in a country with wonderful fresh fruit, pastries, breads and fish readily available is there any excuse for serving up pre-prepared, cheap and frozen food!

Needless to say, half our party chose not to eat in the hotel for our third and final night.

I did note that the first night we had fish, the second pork, then on the third - if we had stayed for it - the choice was fish or pork. Not very imaginative.

If you want a convenient town hotel, with shops and resturants nearby - and Vieste is a very pleasant place for a visit - then this hotel would fit the bill. Don't expect luxury. And don't eat there - eat out, there are lots of excellent cafes and restaurants only a short walk away.

Hugely disappointed - and will be contacting my holiday providerto express my disappointment as well.

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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West Yorkshire
Top Contributor
273 reviews 273 reviews
49 hotel reviews
Reviews in 99 cities Reviews in 99 cities
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed June 27, 2012

Stayed here for 3 nights in a large group. The food was the worst I have ever had in Italy and half of our party went out to eat rather than face the horrible food. Some of us had finished the main course before the others who had ordered something different got theirs so the service was not great either. And very surly waiters.
Staff at reception were very helpful but the rooms were very dated with a horrible decor of pea green. We didnt enjoy it at all and wouldnt recomment it.

  • Stayed June 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
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London
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 29, 2012

This place is a gem. Maybe not a palace, perhaps not faultless, but packed full of the stuff that makes a holiday not just trouble-free, but even memorable.

Take the extremely welcoming front desk staff - twice they actually insisted on moving their own private cars to allow us to park just outside the hotel, completely ignoring our polite, half-hearted protests. Or take the white-and-light-pink breakfast room, which looks like an 80's tea salon that a giant meringue has exploded all over. Attended by a formal, but very polite and efficient waiter in an immaculately pressed suit. And not forgetting the rooms, ours was smallish, but very adequate, clean and with a soft, comfy bed, and a decent-sized, spotless and modern bathroom.

But best of all: The decor. It is either outrageously outdated, way over-the-top, or just right. I'm leaning towards the latter. Or perhaps a combination of all three.

Finally: The location is great - in the middle of the city, near Corso Lorenzo Fazzini, which should be experienced after dark. Bustling with happy, tired, sunburnt and a few slightly intoxicated holidaymakers strolling up and down, eating gelati and generally enjoying themselves. Which, of course, has a flip-side - rooms can be a tad noisy, especially in the early night.

We booked only two days in advance in high season, no problem at all. And one of the best spur-of-the-moment decisions ever.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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UK
Top Contributor
76 reviews 76 reviews
65 hotel reviews
Reviews in 71 cities Reviews in 71 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed May 12, 2012

Stayed here as part of a package trip...really good location right by the town centre and just a short walk to the hotel's beach.
Because of the hotel's location there is nowhere to sit outside which would have been nice in the evening.
The hotel itself had a pleasant reception area but the rooms were quite dated and fairly scruffy. The staff were lovely...friendly and helpful.There was no information about the hotel and area in the folder in the room ..it was completely empty! Not a huge problem but it's always good to read what the hotel has to offer, where the laundry is etc. The shower was grubby with black mould on the soap dish. Note, you have to go to reception to ask them to turn the A/C on in your room...not seen this before. Our fridge wasn't working but they changed it promptly.
Overlooked an alley but I guess there are few rooms with a better view.
The bar staff need a bit of training as on both nights we were asked to say 'when' as she poured the gin in the glass...luckily for us !!!!
The food was ok and the best we had had on our trip but the service was a bit hit and miss. Breakfast was usual buffet fare. The dining room is in the basement and therefore has no windows and no natural light which makes it quite a soulless place to sit.
The beach was great...even though it had only just opened for the season and the restaurant there wasn't open yet. Good coffee and snacks and very helpful staff..carrying the sunbeds etc for you. You can take your room towel but they need 3 euros for the privilege
Would probably stay there again but would have been a bit disappointed if we thought we were going to a 4* hotel

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teddington, United Kingdom
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 23, 2012

We stayed one night at the Palace, it appears to have had a makeover so we had great expectations. The staff were very friendly and helpful but the water was tepid and the WiFi only worked in the corridor - despite moving room. The location is central and it's an impressive building but I feel there are probably better value and more interesting hotels in Vieste. We ended up moving to the Gusmay along the coast towards Peshici.

Room Tip: Rooms/Suites at the front are of course the best but reflected in the price. We got a room on the s...
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  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Top Contributor
85 reviews 85 reviews
15 hotel reviews
Reviews in 46 cities Reviews in 46 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed September 16, 2011 via mobile

Stayed 2 nights on the recommendation of a friend and booked through expedia. We got a fabulous rate, and found the hotel fabulously clean. Appointments to the hotel were adequate, and looks relatively new, especially the bathrooms. However, the decoration, colour choices and furniture do nothing to add to the feel/ambience of the hotel. It could easily be fantastic! Breakfast was ver ordinary.

  • Stayed September 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palace Hotel Vieste

Address: Via Santa Maria di Merino 4, 71019 Vieste, Italy
Location: Italy > Puglia > Province of Foggia > Vieste
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #29 of 68 Hotels in Vieste
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palace Hotel Vieste 4*
Number of rooms: 50
Official Description (provided by the hotel):
Palace Hotel Vieste is in the town centre of Vieste, an administrative centre in the Gargano. Historians identify the town with the ancient Apeneste where the ruins of Merinum, another renown centre of the Dauni, are visible along the road to the Sanctuary of Saint Mary of Merino. The hotel stands out for its Liberty style testifying to its history. Indeed, the building dates back to the 15th c. and used to be the home of local noble families. It has recently been refurbished and turned into an exclusive hotel. ... more   less 
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