Think twice about booking with SAGA at the Moon Valley Hotel I felt as though I was being treated as a second class client. The holiday isn, t cheap, you are paying for a four star which only equates to a two star.The rep had no customer respect or interest in our concerns, she was confrontational, dismissive and aggressive in response, makes promises and then denies them. Single travellers be aware of the accommadation you are booking, the single rooms are very small and the balcony is approx 12 inches wide. Saga lounge was closed many times for weddings Andrews other celebrations.The dining room was oppressive and dark , food had to be ordered the day before which was bland and cold, I requested salads which were provided, Saga guests were not allowed to eat outside but other guests were. The pizza evening was a joke, the hotel wanted guests away to cater for the weddings.The hotel was clean and most of the staff were pleasant and the views are very good.The road noise and amount of traffic was horrific. This Saga holiday was very disappointing and did not live up to expectations.
All rooms are noisey but the sea views are wonderful
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review. Your opinion is really important for us and we can tell that you took some time to give us helpful feedback. I am not sure if your rating is of our hotel, or of the travel agency.
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Regarding the food, I accept your opinion. It sounds like the kitchen responded to your requests for a salad. I would like to clarify that the pizza night was not intended as a way of moving our guests. Rather, we were hoping to give you a special taste of the pizza in its birthplace. We're sorry if you felt like this detracted from your stay here.
We would prefer to have high ratings in all categories, but appreciate you opinion as it will help us to improve our service. We hope that you will give us another chance at a future time.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.