The hotel has a great view of the Bay of Naples and Vesuvius, and a fantastic pool area. I couldn't fault my room with a superb sea view, a very comfortable bed and perfect air-conditioning. The staff were friendly and helpful; service was prompt and efficient. Travel Department are very organised but why are guests corralled onto 'Travel Department' tables at breakfast and put in an entirely different room for dinner? I don't want to be herded this way on holiday and haven't experienced this on any other tour-based holiday.
There is no doubt the holiday is good value for money, though the dining room was hot, stuffy and not a particularly pleasant venue. It was a pity, given that the doors opened onto a terrace with outside tables; this would have been a much nicer option. Also the coffee was not just bad but truly awful - inexcusable in Italy of all places. The food was fine overall, though - pretty good I thought, though not especially memorable.
I liked the fact the hotel was out of Sorrento. It was very easy to get to (10 minutes on the train) but being out of town meant it felt removed from the bustle, which suited me. Yes there is some traffic noise but the main problem is it makes it difficult to cross; I didn't find it a problem when it came to sleeping or sitting on the balcony. Also nearby there are a few shops which are very handy for buying drinks and food, and a good cafe up the road.
As other people have commented, Diego, the tour guide, was a one-off: very funny much of the time and flexible enough to accommodate everyone's needs - not necessarily easy in a varied group.
Would I recommend the holiday? Yes there is so much to see in this part of Italy, though this could probably be done fairly easily independently too. Would I recommend the hotel? The pool, yes; the room, yes; the staff, yes. The food and dining room less so.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Guest ,
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Thank you for your review. Your opinion is really important to us. We are happy to hear that you appreciated the attentiveness of our staff, as well as our location and rooms. We are proud of our pool, and we're glad that you enjoyed it as well.
We are content that you were satisfied with the value of your stay. Typically, we have used the main dining hall for all of our meals, but this summer we wanted to try offering breakfast in one place and dinner in another, with a better view. The air conditioning in these rooms reflects our standards in southern Italy, but we understand that there are different preferences among our guests. Regarding the table selection, this year we did try to allow more freedom while continuing to assign sections in order to facilitate the division of space among our guests.
We appreciate your comments on the coffee, which is an Italian made with a drip system. We will consider your observations as they will allow us to improve our products in the future.
We hope to have you as our guests again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.