I booked a hotel in Sorrento and my confirmation for the booking listed this hotel's address as Sorrento. Instead it is a 30 minute drive north of Sorrento in a town nowhere near the city I had booked in. It cost us 50 EUR for a taxi from the Sorrento train station. We received no direct confirmation from the hotel, no correspondence at all prior to our arrival - which may have alerted us to the problem. Our booking confirmation didn't even list an e-mail address or phone number for the hotel. After spending the first night (as we had no choice upon arrival) we spoke to the manager in the morning, showing her our booking reservation which said her address was in Sorrento and explaining we were meeting friends in Sorrento and the information was incorrect on the booking website. As the cancellation rules said a late cancellation was possible for the price of one night's stay we asked her to cancel the rest of the week and just charge us the one night stay. She refused saying she would charge us as though we were a "no show" for the full week. We offered to pay for another night even though we were not staying. She said it was not her fault the address was wrong. She would not waiver, so we left and we will dispute the charge with our credit card company. Our confirmation clearly stated we were booked in a hotel in Sorrento. I checked a day later and she had already booked our room the day after we left - the hotel was completely full, so there was no monetary loss at all on her part, only on ours. A business owner is responsible for accurate information being provided to the booking agencies, so that argument is totally irrational on their part. When we were trying to find our way to the hotel the desk person kept confusing us with another party and after we were shown to our room the desk person knocked on our door 10 minutes later saying it was the wrong room. We repacked and were moved to a much, much smaller room. Very poorly run property.
- Official Description (provided by the hotel):
- Le Ancore is a hotel by the sea, located in Vico Equense, a little town on Sorrento Coast. The hotel offers room and family suite with sea view. ... more less
- Reservation Options:
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- Also Known As:
- Le Ancore Hotel Vico Equense, Italy - Province Of Naples