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“Fantastic yet again” 5 of 5 stars
Review of BEST WESTERN Grand Hotel Royal

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BEST WESTERN Grand Hotel Royal
4.0 of 5 Hotel   |   Viale Giosue Carducci 44, 55049 Viareggio, Italy   |  
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Ranked #2 of 55 hotels in Viareggio
Peterborough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Fantastic yet again”
5 of 5 stars Reviewed September 1, 2013

This was our second year holidaying at the grand hotel and just as impressive. The staff, food and hotel were excellent yet again. We visited Luca using the local train station, hired bikes from the hotel to explore the area and went on an organised trip through CItalia. We also wanted to visit a vineyard and the hotel reception found a vineyard called cantine Basile which we got to by using the local bus outside the hotel. We were shown how the grapes were grown, how the wine was made and then had a selection of food whilst tasting their wines - a wonderful experience. All in all a lovely holiday and we look forward to visiting again next year.

Room Tip: It is worth paying extra to have a front sea view balcony.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review, September 5, 2013
Dear Guest,
I appreciate your kind feedback and was happy to hear that you enjoyed your stay at the hotel. Thank you
Hope to welcoming you again soon
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Prague
1 review
5 of 5 stars Reviewed August 29, 2013

We spent one week in this beautuful hotel and we were really impressed. The building is gorgeous and very well maintained, rooms large and comfortable with very romantic view. We enjoyed marvelous swimming pool with very cosy garden and great service of the barman. All the staff was really helpful and friendly and we send many greeting especially to Maria Rosaria and Emanuelle!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review, August 30, 2013
Dear Guest,
We are very pleased that you enjoyed your stay at our hotel
We would like to thank you for your feed back!
I will certainly share your comments with Mariarosaria and Emanuele .
We look forward to welcoming you back on your next visit
Best Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 28, 2013

After spending 7 summer holidays in Sorrento at the same hotel (Grand Hotel Capodimonte) over the last 15 years, (as we are creatures of habit and know what we like, and The Capodimonte/Sorrento is a fantastic hotel and resort), I had my fingers and toes crossed that The Grand Hotel Royal in Viareggio would meet with our high expectations - and it certainly did!

We spent 2 fantastic weeks here from 3/8 to 17/8 and really enjoyed ourselves.

We booked our flights with Jet2, and the hotel with Citalia so we could chose from either a side-sea view room or a full-sea view room with a balcony. We opted for the first and were allocated Room 330 (3rd floor and tucked away in the corner so was quite quiet as nobody walked passed it), which was absolutely fine for the money we paid in peak season. This bedroom is large and airy with 2 single beds pushed together, has a high ceiling, flat screen large TV, small table and 2 chairs, chest of drawers, 2 bedside cabinets in which there is a safe (free - you're given a key when checking in), air-con unit, a dressing room (no window) containing the fridge (complimentary tea/coffee and a kettle) and a chest of drawers/mirror, but no wardrobe (it has a hanging rail), which were all fine. There was a large modern bathroom with a WC, bidet, sink, single shower cubicle (overhead shower and wall mounted shower head) and wall mounted hairdryer (not brilliant) at the other end of the bedroom.

The towels were changed daily if you wished and so was the linen – you just left a card on your pillow if you didn’t want the linen changed and the dirty towels on the bathroom floor if you wanted clean ones. Two beach towels were left in the room each day to use the following day either on the beach or by the pool (you had to leave your dirty ones for the maid to take away), so you don’t need to take your own.

We were half board and the food was excellent. The breakfast room was large and airy and you sat where you wanted. The waiters came to take your tea/coffee orders and it was possible to order poached, boiled or fried eggs. You could help yourselves to the hot food which consisted of omelette, chipolata sausages and bacon. There were lots of cheeses to eat and cold meats, a toast machine, yoghurts, fresh fruit, jams (including home made), breads, croissants, muffins etc. Breakfast was served from 07:30 to 10:30 and it became quite busy from approx. 09:00 but we always found a table.

During breakfast you were asked if you would like to order your evening meal (not compulsory) and if so, were handed a menu. There were about 6 choices of starters and mains and about 4 desserts. The waiter then came back to take your order (you can choose your dessert at Dinner time); we found ordering at breakfast time better as the one time we didn't, they had run out of a particular dish (we did eat dinner late though - between 20:30 - 21:00). There is a Grand Buffet every Saturday which is great as you can try different foods and help yourselves to as much or as little as you wish.

You are allocated the same table in the outside Dining Room, so after your first night, you can just arrive and sit down and the waiter then comes to take your wine/water order (a litre of bottled water is 2 euros and bottles of red wine start at about 14 euros). If you don’t finish your bottles by the end of your meal, they are kept for you on placed on your table the following evening. The salad bar is amazing with lots to choose from; this is in addition to your starter. There are breads too and salad dressings (wasn’t too sure about the Lea & Perrins Worcestershire sauce though!) We enjoyed pre dinner drinks in the lovely outside bar area in front of the hotel and again, if we couldn’t be bothered to go for a walk and drink along the promenade after dinner, we retired back to the bar, which closes at 1am. By the way, you sign for your drinks, however in the bar (and pool bar) you can pay for them straightaway by cash.

The hotel pool is large, not cold, but quite deep. The isn’t much of a “shallow end” and the lifeguard, Massimo walks around monitoring sun beds and lilo’s in the pool. He did have a couple of lilo’s which you could use, however we bought our own and he did stop my husband from using it late one afternoon as he said there were too many people in the pool – there wasn’t! He is also a stickler for telling you off if you leave your towels/personal belongings on your beds when you go to lunch, so be warned! He actually told another guest that we should only take 30 minutes to have lunch – there is nowhere where this is written down! Er, you tell that to all the Italian waiters – aren’t they renowned for their laid back, leisurely service! I didn’t actually see him move any towels but you felt like you were being told off by the way he looked at you; in my opinion, if he didn’t like you, you knew about it! I know he has a job to do, but he seemed to pick on certain culprits when there were lots of guests breaking his rules! Fellow guests agreed that the hotel needs to purchase more sun-beds (which are comfy) and place these around the pool (there was enough space for a few more) and in the garden, where the hammocks are, as we all agreed that it would have been nice to sunbathe in the garden away from the pool area. Unfortunately the pool area isn’t bathed in the sun all day; the left hand side is in the sun in the morning and the right side isn’t and it switches over from midday. The pool bar is nice and the iced coffee (3 euros) is really nice! We ate our lunch here once (so Massimo didn’t tell us off) and it was fine, but not as good value for money as at the beach bar!

We ventured to the beach on our first full day. It’s literally a 2 minute walk from the hotel, across the road (be careful to check the bike path before you cross that too!) The beach is called the Anita and on arrival there is a sign for Royal Hotel guests to check in. A nice gentleman showed us the changing room which Royal Hotel guests can use, the toilets, showers and then on the beach, the choices of where we could sit (2 deckchairs and an umbrella) which come in the cost of the hotel, for hotel guests. Unfortunately, the allocated chairs did not go right to the front of the beach, but were about half way back and then back towards the hotel. There are plenty to choose from and if you want a sun-bed it will cost another 10 euros. The sea was warm and we only spotted a few jellyfish so they didn’t put us off going into the sea. The beach sellers are annoying as they walk up and down in between the deckchairs selling fake handbags, sunglasses etc and if you’ve not got your eyes closed they ask you if you want to buy from them; it became tedious after a while! The beach bar attached to the Anita beach is really good and we ate there nearly every day, even when we weren’t on the beach. I think a large Moretti beer was 6 euros and a coke/soft drink was 4 euros. The sandwiches and pizzas are good value for money.

The hotel staff are very friendly and always greeted you with a smile and a “hello”. Reception called our Citalia rep (Danny) for us as we wanted to book trips to San Gimignano/Siena and Portofino; these are not cheap, but worth a visit. We went to Lucca ourselves on the train (13 euros return) and the train station is about a 20 minute slow walk away. Lucca is lovely too. We also caught the local bus to Forte Dei Marmi as they have a local market on Wednesday mornings. It’s the most expensive market I’ve ever been to! 250 euros for non-designer leather handbags, cashmere poncho’s etc. There were cheaper things and a lot of designer copies such as Ralph Lauren Polo. It was packed and I was glad to get out!! Forte Dei Marmi is a lovely place with all the designer shops but everything is more expensive than in Viareggio, however, it’s worth a visit.

There is a local market along the promenade in Viareggio every Thursday morning which isn’t as expensive as the one in Forte Dei Marmi and again, is worth a visit.

Viareggio is a lovely resort and we will return and next time we will hire bikes, spend time in the pinewood behind the hotel and explore the town centre more; it was so hot during our visit that we couldn’t be bothered/didn’t have the energy, however, taking a power walk on the promenade at 8am most mornings was lovely as it wasn’t too hot at that time, and all the Italians are out jogging, walking or cycling too.

During our stay there was a carnival which we watched from a sea view balcony and it was amazing! The promenade was packed and traffic was banned to allow the 4 amazing floats to pass by. The music was great and everyone had a great night and the music etc had stopped by midnight at the latest. The following day was a Public Holiday so at 7pm the hotel laid aperitif’s on, in the garden by the pool. Everyone got dressed up and the food was fantastic, oysters, parmesan cheese, mussels, carpaccio and lots of different types of nibbles and there was complimentary processco and bucks fizz too! It was lovely to mingle with other guests before our evening meal.

All in all, this hotel is fantastic and I would highly recommend it. I think we were lucky with our room, as other guests said theirs was small and at the back of the hotel, so it’s a case of “you get what you pay for”. We met some lovely people and would like to thank the hotel staff for making our holiday one to remember for all the right reasons. We will be back!!

Room Tip: Book a side sea view room or sea view and higher up to take advantage of the views
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review, August 30, 2013
Dear Guest.
What a lovely, clear and detailed review! Our aim is to please our clients and we would like to thank you for your feedback. When we receive comments such as these, we understand that we are going in the right direction. Thank you once again, we look forward to welcoming you back to the Grand Hotel Royal.
Best Wishes
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Nutley, New Jersey
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed August 26, 2013

We just returned from a 2 week stay at the Grand Royal in Viareggio. This was our 4th return to this hotel, and it was perfect. The staff of this hotel is friendly, competent, and accommodating. The weather was perfect and the easy access to the sandy beach is a plus. The rooms are very adequate, breakfast was very good every day, and the pool is beautiful. The staff gave us great restaurant suggestions and was helpful in getting reservations on the weekends. Access to the Pisa Airport, and the hotel shuttle, made travel much easier. We have tried to find a better place to vacation, but this is hard to beat.

Room Tip: Sea View is a little more expensive but worth it
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review, August 27, 2013
Dear Guest,
Thank you for your kind words, which make for great reading. I hope you will continue to choose The Royal as your home away from home, and please do make yourself known to the Front of House team who will go out of their way to look after you when you are travelling to Viareggio or Tuscany again.

Best Wishes
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Sunderland
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 25, 2013

Just returned to from another fabulous week at the Grand Royal in Viareggio. If the world wasn't such a big place we would be happy to holiday here every year. We made a special request for a particular room and whilst they couldn't guarantee at the time of booking, they did manage to oblige and we were absolutely delighted. Its difficult to find any faults with this hotel or its staff. The rooms are pleasant, the food is magnificent, nothing is too much trouble for them. gardens and pool area are beautifully kept and the beach is literally 2 minutes over the road. First class.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review, August 26, 2013
Dear Guest,
Although we cannot always guarantee an upgrade, when we are notified and there is availability, it is as much our pleasure to deliver the surprise, as I am sure it is to be on the receiving end of it. I am delighted to learn that we were able to thrill you in this way and that your stay was another success.
Don't be disappointed if one time we have not possibility to upgrade you!!
Hope to see you again
Best Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 24, 2013

I have just returned from a week's stay at the Hotel Royal with my husband, 2 young children and my Dad. We had a fantastic and relaxing time at this hotel. The decor inside is beautiful and the outside grounds are set out in such a way as to be very relaxing. We all enjoyed relaxing in the hammocks. The room that we had was large and felt spacious and the view from this room was gorgeous. We had a view of the sea on one side and the mountains on another. The noise from the road did not course a problem at all as the shutters and windows shut any traffic noise out.
The location is great being opposite the sea . It was lovely as well to relax by the pool .
The breakfasts had a large choice . I particularly liked the fresh fruit and the cheeses. We didn't eat in the evening at the hotel but the menu looked great and the dinning room is one of the nicest I have seen set outside but with draped material for cover.
One of the best things about this hotel was the staff. Every member of staff was friendly and helpful and this added to our wonderful stay. They also were great with the children. I hope to be back one day.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review, August 26, 2013
Dear Guest,
I am genuinely thrilled that we scored so high with you! Thank you for the superlative comments which are much appreciated and always passed on to the hard working staff. Hospitality really is a team effort and the various departments at The Royal work over and above the call of duty to ensure each guest interaction is a special one. I hope you will return on another occasion.
Best Wishes
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Scotland
Top Contributor
83 reviews 83 reviews
28 hotel reviews
Reviews in 46 cities Reviews in 46 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 20, 2013

This is indeed a Grand Hotel & the staff are trained to match; nothing is too much trouble & everything is professional & friendly. Reception gave us some great recommendations for restaurants, breakfast is a very extensive buffet although the fresh fruit juice is horrible! No idea what it is, but it's not fresh...Yes, the pool opening hours are short, I was disappointed not to be able to swim before breakfast but it's also outside & unheated, so realistically I probably wouldn't have tried it anyway before the sun was well up! Sitting outside in the evening for a pre-dinner cocktail feels like being on the set of an old black & white movie. I loved it. Room was OK - not boutique or swanky but perfectly clean & well appointed.
Internet is annoying as you have to log in with the hotel password every time you want to use it & it was pretty slow.
Main quibble was the parking & be warned; to park at the hotel costs an extra 15 euros per day. I thought this very expensive on top of the cost of the room, which is not cheap. We were there in July; at the weekends it is impossible to find anywhere near to park on the road (and you would have to feed the meter after 8am. Who wants to do this on holiday?)
Fine if you're part of a coach trip or arriving by train, but with a car, it adds 105 euros to the price of a week's stay.
Location is great, right on the prom, and there are some superb restaurants in Viareggio. Just remember the Italians don't do beaches like the UK, expect miles of private beach clubs where you pay for loungers, parasols etc. It's different.....

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marino_Patruno, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review, August 21, 2013
Dear Guest,
Thank you for your comments and I am very pleased you had a good time during your stay with us. I hope you will visit again.
Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Grand Hotel Royal

Address: Viale Giosue Carducci 44, 55049 Viareggio, Italy
Phone Number:
Location: Italy > Tuscany > Province of Lucca > Viareggio
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Viareggio
#1 Business Hotel in Viareggio
#1 Luxury Hotel in Viareggio
#1 On the Beach Hotel in Viareggio
#3 Romantic Hotel in Viareggio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Grand Hotel Royal 4*
Reservation Options:
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Also Known As:
Best Western Viareggio
Viareggio Best Western
Grand Hotel Royal Viareggio

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