Have just returned for a week at the grand, booking via Thompson which was good value.
This is without a doubt the best hotel i have ever stayed in, the grand not only met my expectations but succeeded them.
We travelled with my son who is 11 and his said its the best holiday he has ever had! He really loved the pool which is a great sized and there are never too many children in their so he got chance to swim properly. My husband not a fan of the sun so he spent his time in the gardens at the back lounging in the hammocks. When you get too hot there is the lovely airconditioned lobby, which always felt so cool when returning from outdoors, it was also a great place to people watch.
The breakfast room was my favourite place, the room was so light and airy and if you were lucky you got a table near the gardens. The breakfast was fab i particularty loved the choice of croissants on offer, i even tried a custard one, and the big chunks of melon were very welcome.
Dinner in the gardens was very romantic, the waiters are never intrusive and the meal is never rushed. If you are on half board basis you pick your meal at breakfast, i liked that it meant i looked forward after a day sightseeing coming back to my lovely dinner. The soups for starter were my favourite, there is also a great choice of fish dishes and the pudding, yum. Also the meals are presented beautifully and are a treat to the eye as well and the stomach, I liked trying new foods and my son was very adventurous and ate musscels and octopus!
After taking the eveing stroll after dinner along with italians we enjoyed sitting outside in the hotel bar on the compfy benches, the lady at the bar was particulary attentive and deserves a mention, but all the staff were fantastic.
The sea room we had was large and the beds easy to sleep on. I agree with another review about the tv, there were no channels in English other than the news and no kids channels. This is only a small gripe as i don't watch tv much on holiday but its an area that could be improved on i feel
As for the resort itself, well that was great there was so much on your doorstep but as others have said Italy is expensive to eat and drink, am glad we stayed half board. The trains were affordable though, we used them often rather than the bus. Be warned the journey to Forence is long but the views from the train on route are good.
i would come back here again to the hotel without a doubt and want to thank all the staff for making our stay wonderful.
We booked with thompson holidays and got a sea view room
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 31, 2011
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We would like to thank you for taking the time to share with us your experience at our hotel
Our hotel is strongly customer orientated. We do not only take into consideration the quality but also the professionalism of the staff and the helpfulness towards the client.
Hope to welcome you again at the Grand
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.