Other reviews make much of the grandeur of the Hotel and the quality of the food, fantastic location and facilities,. This is perfectly true, however, so much more needs to be said about the staff and their professionalism coupled with their friendlessness, who are exceptional. Nothing is too much trouble for them, as they wish to make your holiday the best expereince possible . We would particularly like to mention Rosaria - for her excellent organisation and courtesy she is a real credit to Great Western Hotels; On reception Gianny & Paulo for their approachablity, helpfulness and good sense of humour. The Dining experience is enhanced by the leadership of Emmanuele who has trained his staff to cater to your every need without fuss and pomp. All the waiters are delightful and well mannered, particularly Daniele.