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“Exceptional Staff” 5 of 5 stars
Review of BEST WESTERN Grand Hotel Royal

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BEST WESTERN Grand Hotel Royal
4.0 of 5 Hotel   |   Viale Giosue Carducci 44, 55049 Viareggio, Italy   |  
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Ranked #1 of 55 Hotels in Viareggio
London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Exceptional Staff”
5 of 5 stars Reviewed August 26, 2011

Other reviews make much of the grandeur of the Hotel and the quality of the food, fantastic location and facilities,. This is perfectly true, however, so much more needs to be said about the staff and their professionalism coupled with their friendlessness, who are exceptional. Nothing is too much trouble for them, as they wish to make your holiday the best expereince possible . We would particularly like to mention Rosaria - for her excellent organisation and courtesy she is a real credit to Great Western Hotels; On reception Gianny & Paulo for their approachablity, helpfulness and good sense of humour. The Dining experience is enhanced by the leadership of Emmanuele who has trained his staff to cater to your every need without fuss and pomp. All the waiters are delightful and well mannered, particularly Daniele.

  • Stayed August 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmiro58, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review, August 31, 2011
Dear Guest,
We are very pleased that you enjoyed your stay at our hotel
We would like to thank you for your comments, in particulary the compliment to our staff,
Our hotel is strongly customer orientated. We do not only take into consideration the quality but also the professionalism of the staff and the helpfulness towards the client.
Hope to welcome you soon at the Grand
Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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763 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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English first
Malaga, Spain
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 26, 2011

We spent few days at this beautiul hotel in the beginning of August and were very satisfied with the provided service. Hotel looks like a castle, the rooms are nicely renovated and very comfortable. I can higly recommend this hotel and hope to come back soon again. Special thanks to the General Manager Mr. Patruno who was always smiling and helpful.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Top Contributor
53 reviews 53 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed August 24, 2011

My husband and I spent nine days at this wonderful hotel. We had a superb room with a balcony at the front with spectacular sea views. Also great for watching the amazing sights of the carnival! Our room was clean and spacious with two sets of french doors out to the balcony and there were lots of original features. We had a lovely modern and clean bathroom leading off it. Lots of space to hang clothes and good to have tea/coffee making facilities in the room. The hotel itself was very grand with beautiful marble staircases, ornate floor tiles and high ceilings. Breakfast was delicious with lots of choices and dinner was so good we ate in every night. We found staff to be very friendly, courteous and helpful (except for the young blonde lady at reception - we are still waiting for her to help us book a boat trip!!) The beach is just two minutes across the road and is immaculate and very well run. Two deck chairs and umbrella is free with 10 euro extra for a sunbed if you want. The pool area can be found at the back of the hotel by walking through charming gardens. I enjoyed the drinks and canapes provided free of charge in the gardens one evening. All in all we had a fabulous holiday first of all four days based in Florence with lots of sightseeing and trips to surrounding towns and nine relaxing days in the Grand Hotel Royal in Viareggio. Highly recommended.

Room Tip: Train service is cheap and efficient so do your own thing! 5 euro to Lucca from Viareggio and 12.50...
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  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmiro58, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review, August 25, 2011
Dear Guest,
thank you very much for your positive comment.
Hope to welcome you again at the Grand hotel Royal
Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wallsend, United Kingdom
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 23, 2011

When we saw the hotel in brochures/on websites, it looked very special and impressive. This was confirmed by our stay and holiday at the hotel. The hotel sits impressively on the sea front - the fact it sits back and has the beautiful gardens makes it stand out.
It is not only the external part of the building that is special, internally it has the air of grandness and elegance - from the impressive Reception area with the sweeping staircase to the breakfast room and 'outdoor' dining room - it does make you feel very special.
We had a room with balcony which overlooked the sea - the room was spacious and clean and had everything we required (including tea and coffee making, which is rare, but so gratefully received). The bathroom was modern, clean and had a great shower which provided hot/warm/cold water when required. The times we sat on the balcony provided superb views of the front and a chance to 'watch the world go by'.
The rear gardens were well laid out and with wooden seats and two hammocks provided a great place to 'lie back' in the shade. The pool is large and there are plenty of loungers around it to satisfy anyone - whether you want sunshine or shade, it can be provided around the pool. The lifeguard on duty is there to ensure everything is safe, but also fair - he does move the loungers around, but is it too much to ask that you try to keep loungers in pairs as that is how people do holiday?
The meals provided (breakfast and dinner) give lots of choice and dinner is excellent - four courses which are different every night and is cuisine of a high standard.
The hotel's section of beach is, literally, only two minutes from the hotel and is clean and provides deck chairs and parasol for guests.
We found all staff to be friendly and courteous - giving us good information on local events, cycle hire, etc - they certainly made us welcome and special, not just 'another' guest.
Overall, a great hotel made it a great holiday for us - we will return to the Grand Hotel Royal and would certainly recommend it to anyone.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmiro58, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review, August 24, 2011
Dear Guest,
thank you very much for your comment.
Hope to welcome you again at the Grand...
Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed August 23, 2011

We recently stayed in this hotel for a one off holiday for my husbands retirement. The hotel is beautiful. Very large and airy and the rooms were fabulous. We learnt that the hotel was built in 1910 and it was so nice to see that they have tried to keep it to that era but with a modern feel. The staff are wonderful. Nothing is to much trouble. It is an expensive hotel towards some, but you get what you pay for. The pool is not that large, but is kept wonderfully clean and the there seemed to be enough sunbeds and parasols for the amount of guests that wanted to stay within the hotel grounds. We did go to the beach one day - but at a minimum of around 20 euro per day, we thought that was quite expensive, especially if you are there for 10 days or even two weeks.
We had a few meals in the hotel (we were bed and breakfast only) which we could book on the day. They were lovely, but at one of the buffets we did feel that maybe not as much effort had been put in. All in all, staff, hotel, stay and holiday was wonderful. We plan to go back at some point.

Room Tip: Check you are getting a sea front room, the views are wonderful
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  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmiro58, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review, August 24, 2011
Dear Guest,
thank you very much for your kind rewiew.
We are very pleased that you enjoyed your stay at our hotel, hope to welcome you again
at the Grand Hotel Royal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 20, 2011

We had a 2 week family holiday in late July early August. The building itself is stunning, and harks back to a long gone era. Having read some review on line, we were worried about the size of the rooms prior to arrival but these were unfounded in our case. We had a large 3 bedded sea view room which was faultless apart from the noisy air conditioning - whihc we simply switched off at night. The restaurant and domestic staff were so friendly and nothng was too much trouble. Special mention to Massimo at the pool who doesn't seem to take any time off! Nothing was too much trouble for him including discretly waking people up to prevent sunburn! The 'secret' book exchange in the lounge drawyers was brilliant. The only downsides were the cost of the hotel bars and the demeanour of of the reception staff - a smile costs nothing. They also got our room bill wrong and took a less than customer friendly approach to our queries. Fantastic time nonetheless and would happily go again.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmiro58, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review, August 22, 2011
Dear Guest,
We are very pleased that you enjoyed your stay at our hotel
We would like to thank you for your comments
Hope to welcome you soon at the Grand
Best Wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 20, 2011

The hotel is a very impressive building from the exterior, which is continued on the ground floor interior. However, we were disappointed by the bedroom, which was quite small and the decor was drab and dated. The bathroom had been refurbished but the shower screen was a plastic, flimsy affair of cheap quality and the shower was over the bath and had you had to physically fix the shower head over the wall to elevate it. It appeared to be a jacuzzi bath, but the jets didn't work. When we booked, specifically wanting that hotel as it is a Best Western, it looked like it was the last room so didn't see much point in trying to move after having unpacked.

The poolside area also needs a facelift. The chairs were basic and the "lifeguard" had a very pompous air about him. He actually pointed out that we had unwittingly chosen to lie on two beds which were in the middle of a four, and therefore may leave an odd bed. Not what you expect in a 4 star hotel - usually the staff are willing to accommodate guests and move beds around as required.

The rest of the staff were friendly and we had no complaint with the waiters, who were very efficient, as was Guiseppe in the bars. The reception staff were most helpful, especially a lady with spectacles and the delightful Paolo, but there was one surly young lady who let the side down.

Overall, we would rate this hotel a 3 star and not one of Best Western's 'best'.

Stayed August 2011, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmiro58, Direttore generale at BEST WESTERN Grand Hotel Royal, responded to this review, August 22, 2011
Dear Sir/Madam,
We would like to thank you for taking the time to share with us your experience at our hotel.
All comments, either positive or negative, from our clients are important to improve the quality of our hotel.
Our hotel is strongly customer orientated. We do not only take into consideration the quality but also the professionalism of the staff and the helpfulness towards the client.
Hope to see you again at The Grand Hotel Royal in the future.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Grand Hotel Royal

Address: Viale Giosue Carducci 44, 55049 Viareggio, Italy
Phone Number:
Location: Italy > Tuscany > Province of Lucca > Viareggio
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Viareggio
#1 Luxury Hotel in Viareggio
#1 On the Beach Hotel in Viareggio
#1 Family Hotel in Viareggio
#1 Romantic Hotel in Viareggio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Grand Hotel Royal 4*
Number of rooms: 114
Reservation Options:
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Also Known As:
Best Western Viareggio
Viareggio Best Western
Grand Hotel Royal Viareggio

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