We booked this hotel for 9 nights based on previous reviews we had seen on Trip Advisor and were not disappointed. It is unlike any of the hotels we have previously stayed in before throughout Italy but had a unique charm all of its own.
Rooms were of a good standard, well maintained and with clean sheets and towels everyday, and when I reported a defective bulb in the bathroom, it was replaced within a matter of hours.
The variety and quality of food at breakfast should be enough to satisfy even the most discerning of customers, and having warned the hotel of my dairy intolerance in advance, the staff were already prepared for my arrival with soya alternatives, including some things that I hadn't even seen at home. We also enjoyed our evening meal very much with a lovely salad buffet, various pastas and lots of healthy fish to taste and savour. Congratulations are to be passed on to Stefano and all of his team in the dining room (Micaol, Amy, Martina etc) who all did an excellent job throughout our stay whilst coping with the demands of the many different nationalities all dining at the same time!
Equally friendly, helpful, welcoming and professional were the reception team who dealt with our queries - Eduardo, Francesca and Gianmaria - thank you to you all, and for helping me with my Italian practice.
Whoever's decision it was to generate the mini local newspapers each day so that guests could keep in touch with events happening back home, this was a great idea! I even took the French one a few times to practise my French reading.
Being centrally situated on the main promenade area of Viareggio the hotel is handy for the beach, but if you are confident enough to travel further afield using public transport the train station is also handy at only 20 mins walk away and the same for the main regional VAI bus drop off / collection point in Piazza d'Azeglio (both much cheaper than the UK - Pisa & Lucca approx 20 mins by train and Montecatini Terme a bit further at 50 mins - take the funicular to Montecatini Alto and have lunch at the top with a spectacular view).
All in all a really good holiday, and I would not hesitate to recommend the Palace Hotel to anyone - thanks and well done to all concerned. (For our final night in Tuscany we stayed at a supposedly 5 star hotel in Pisa, but we both agreed that the standards of the 5 star were not even close to those set by the Palace in Viareggio.)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.