The staff were very helpful with making calls when we were dealing with a member of our party who became ill. The view was not great; we were supposed to have a lake-view room and we had more of a side-view with a small glimpse of the lake. We booked through Luxury Link and got a few extras, including a massage for each member of our party. They allowed us to convert that into a massage + facial for me, as my husband was not interested (silly). Also included was a dinner for two. We were surprised to find that they charged us for sodas at an exorbitant cost, even though we only ordered one meal (as my husband was ill and only wanted soda). We ended up complaining to Luxury Link about it and received a Luxury Link credit for the amount of the sodas. The hotel was unapologetic. It was a nice location, however.