I am a bit torn on this review. We chose this hotel because it was about the only thing still open in Verbania with rooms available on the night we arrived in town. On the one hand, the hotel is lovely and charming and the staff are friendly and helpful. They spoke English, Italian and French. The room was spotlessly clean and the view over the lake well worth the extra few Euros. Breakfast was included and was good. The location was ideal for catching the boat across the lake.
On the other hand, the hotel promotes itself (and charges your wallet) as 4-star and yet is missing several amenities you'd expect. No bath robes, no slippers, no turn down service, etc. Scratchy, thin toilet paper. The rooms are small, even for European standards. As another reviewer said, the decor does look a bit like "antiqued garage sale" pieces. The bed wasn't very comfortable and you could easily hear noises from other parts of the building.
But...we found it charming in spite of the negatives and the staff let us put our luggage in a secured area after checkout so we didn't have to drag it all over town. I don't know if we'd stay here again, but we would at least consider it because the positives outweighed the negatives (for us).