What do you want from a hotel? A warm welcome.....we got it! Good food...we got it..though it was a bit odd being marched along the street to a sister restaurant in the rain and asked to sit in a sectioned off corner because a coach party was taking the rest...AND a comfortable bed...oh how we did NOTget a good bed. If I had slept on an ironing board it might have been an improvement. I KNOW everyone likes different degrees of hardness/softness in a bed but all I can say is that if you are a "softy" then steer clear of the Pallanza. Reception staff were delightful and helpful and we got free garage parking. Lovely team.