The journey from Bergamo airport was a bit long and tedious (the trains are not very clean and the windows so dirty it is almost impossible to see the views). We made a slight error inasmuch as we got a taxi from Verbania station to the hotel which cost 20 euros for only 8km and had we done our homework we could have taken a bus right into Pallanza. The hotel is in an excellent situation and our lovely large room had twin balconies overlooking the lake with the evening sunshine flooding in and the colours of the evening sky over the mountains were superb. We only had breakfast in the hotel (included in our room price) which was excellent and comprehensive. We did not have dinner but there are several local restaurants nearby. The best one we found was just around the corner up a back street called Stregatto. They spoke no English and we speak no Italian but it didn't matter and the meal was excellent and good value. The hotel staff were very friendly and accommodating. The room was spotless with good linen and towels. We had a fridge in our room where we chilled our wine to drink on the balcony watching the sun go down each evening. There's a good tourist office and the boats leave just a few yards from the hotel. We would love to return.