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“Nice enough, but could be much better” 3 of 5 stars
Review of Relais sul Lago

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Relais sul Lago
4.0 of 5 Spa   |   Via Giovanni Macchi 61 | Varese21100, 21100 Varese, Italy   |  
Hotel amenities
Ranked #17 of 25 Hotels in Varese
Vevey, Switzerland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Nice enough, but could be much better”
3 of 5 stars Reviewed January 11, 2010

We went with our 2 young children and stayed in a very big room which included a dining table, a very big bed with extra pillows and a lovely balcony facing the outdoor pool, unfortunately the hotel is situated near a busy road so although the balcony was nice, the noise was annoying (inside the room with the window shut it was just fine). The bathroom was big and clean, with deparate shower and bath. Breakfast was very good with lovely fresh produce and Parma ham 'on tap'. We had dinner at the hotel one night but I must say I wasn't impressed by the restaurant at all, just very average yet expensive. The pool was heated and there we never encountered more than 3 or 4 other guests using it at the same time. My biggest problem was the jacuzzi which smelled horrible, the water looked strange and we couldn't find anyone to take a look at it! The sauna was not working either, another disappointment. We also needed towels for the pool but there was no staff around to hand them over and none on display so we had to go back to our room to get our bath towels.... We found the staff was ok, but they won't go out of their way to help (we had to wait a long time before receiving fresh towels for instance). Internet stopped working on day 2 and until we left 2 days later, it still wasn't working. It was also difficult to control room temperature, the thermostat wasn't working. They could do much better if only they made a few changes and paid more attention to detail.

  • Stayed June 2009, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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315 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Amsterdam
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 7, 2009

Bad location..Very noisy ...far away from OLD VARESE CITY ...busy roads ..... rude reception and bad service .The pool area is nice...noisy...andcrowded with dayvisitors...."Relais sul Lago"....was a big disappointment! (NB:Double-check your bill before paying!!!!!!)

  • Stayed July 2009, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Scotland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 21, 2008

Stayed at this hotel when travelling to Varese on business. The hotel itself was ok , clean enough rooms, reasonably well equipped and ok size. Hotel equipped with a spa which although we didn't use, seemed to be good and attractively priced.

One biggest issue was neighbouring parrot sanctury/breeders. Very noisy birds esp early morning.

We ate one evening in the hotel and this was a real disappointment. Having travelled many times in Southern Italy (Naples and surrounding areas) I have generally found that with hotels of this calibre, the food is usually excellent. This sadly was not the case. The food was pretentious and poorly prepared with a very inattentive maitre d'. Both my colleague and myself received the wrong starter and I had to send my ordered medium/well done beef back for being incredibly undercooked - a good vet could have revived it. In all I wouldn't recommend eating dinner in this hotel. Breakfasts were OK though.

  • Liked — well appointed public areas
  • Disliked — noisy neighbours and poor quality dinner
  • Stayed November 2008, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Switzerland
1 review
4 of 5 stars Reviewed August 18, 2008

We booked the last minute package and the hotel offered everything and more for a very good price.

The rooms were adequate, nothing fancy but very clean. The service was really good through out the stay, starting from reception to the wellness area.

I would recommend this hotel for a last minute spa break at a very decent price with very good service and a pleasant atmosphere.

  • Liked — service, wellness, value for money
  • Disliked — views
  • Stayed August 2008, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Additional Information about Relais sul Lago

Address: Via Giovanni Macchi 61 | Varese21100, 21100 Varese, Italy
Location: Italy > Lombardy > Province of Varese > Varese
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Luxury Hotel in Varese
Price Range (Based on Average Rates): $
Hotel Class:4 star — Relais sul Lago 4*
Number of rooms: 62
Official Description (provided by the hotel):
At the heart of the lakes of Lombardy, with breathtaking views and beautiful landscapes, a stone's throw from Lake Varese, whose views overlooking the dining room and the bedrooms on the first floor of the hotel, the Relais sul Lago definitely has a strategic location, very close all'areoporto Malpensa International Airport, is located halfway between Lugano and Milan.   His position makes Relais sul Lago a suitable place for customers who are traveling for leisure or for business, as well as for neighboring communities to the city of Varese, which can take advantage of each of the services offered by Relais sul Lago   The Hotel dipsone a beautiful garden, in which not only is an outdoor swimming pool, which can also be accessed external guests, but you can transform how wonderful location for outdoor events such as weddings, wedding receptions, meetings, cocktails that are organized in the summer season with a weekly basis. ... more   less 
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Also Known As:
Relais Sul Lago Varese

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