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“Disappointment” 1 of 5 stars
Review of Relais sul Lago

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Relais sul Lago
4.0 of 5 Spa   |   Via Giovanni Macchi 61 | Varese21100, 21100 Varese, Italy   |  
Hotel amenities
Ranked #18 of 25 Hotels in Varese
The Netherlands
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Disappointment”
1 of 5 stars Reviewed May 7, 2013

We booked this hotel for our last night in Italy after having visited several beautiful spots in central Italy. The photos of the hotel looked very attractive, but it is nothing like the actual rooms!

The rooms and the whole corridor on the first floor smelled terrible, almost like you're sleeping in a smudgy pack of cigarettes. Also, the rooms were very tiny, terribly poor-lit, very stuffy, old-fashioned and most things did not work properly (doors were hard to open and close, tv and airconditioning did not work, faucet made a loud noise, some lights were broken etc.).
We also found some trash of previous visitors in the drawers (list of groceries, train schedules, candy), so it felt kind of dirty..

The dinner at the hotel restaurant was also disappointing. Very pretentious, but lower quality and higher price than any surrounding restaurant. Lamb was ordered medium, entrecote steak well-done (repeated it clearly twice to make sure they got it right), but we got it the other way around, and the entrecote was not even medium, but just really bloody raw. Did not stay for dessert nor coffee, because it was just too noisy with screaming babies and a drunk company party.

Staff lacked hospitality, did not make the customer feel welcome, and forgot to mention all the usual hotel stuff (check out time, breakfast times and possibilities, wifi- and all other facilities), so we had to ask for everything ourselves. We would never go back to this hotel and strongly recommend others to NOT book this hotel, as there are plenty of other, and definitly better ones in the region!

Room Tip: Book another hotel in the area if you can!
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  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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302 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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Moscow, Russia
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 9, 2012

Nice big rooms, there is a some stile in the hotel. But: the rooms are dark even if you use all lamps. Wifi doesn't work at the 2d floor, and there are a lot of small things oestrogen work or damaged. Could be much better!

Stayed December 2012, traveled on business
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Barcelona
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 17, 2012

Friendly English speaking female receptionist showed us several rooms (we had no reservation). As we told her we intended to stay three nights she offered a weekend special including a dinner for two in the hotel's restaurant. Not cheap but affordable. We took a room on the first floor where all rooms are suites according to the hotel (it's a two story building) The ground floor has standard rooms. We don't think the name 'suite' is in place here. The rooms the hotel calls suites are large and have a nice terrace, but they are not suites. Views over the Lake Varese and surrounding villages and woods. Large garden with big swimming pool and ample sunbathing area. Only negative point is the noisy and busy road next to the garden (noise of motor cycles and big trucks to be heard in the rooms as well).
Very pleasant is the spacious wellness centre.
Restaurant staff not overly friendly but correct.
Business hotel but in summer quite suitable for tourists. Located between the beautiful Como and Maggiore Lakes, each at an approximately 45 minutes drive from the hotel.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dublin, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 17, 2012

My mother and I stayed in this hotel recently. The hotel is very nice, it is not very flash but tastefully decorated and comfortable. There are lots of facilities onsite like and indoor and outdoor swimming pool, and a small spa and gym. We eat at the hotels restaurant a couple of times and the food is excellent.

The best feature of the hotel is the staff, they were excellent. Each member of staff I spoke to was very friendly and helpful. The reception staff were outstanding, booking taxis for us, helping us to organise day trips and activities and generally helping with anything we needed.

Room Tip: Ask for a room which overlooks the swimming pool and lake.
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vevey, Switzerland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 11, 2010

We went with our 2 young children and stayed in a very big room which included a dining table, a very big bed with extra pillows and a lovely balcony facing the outdoor pool, unfortunately the hotel is situated near a busy road so although the balcony was nice, the noise was annoying (inside the room with the window shut it was just fine). The bathroom was big and clean, with deparate shower and bath. Breakfast was very good with lovely fresh produce and Parma ham 'on tap'. We had dinner at the hotel one night but I must say I wasn't impressed by the restaurant at all, just very average yet expensive. The pool was heated and there we never encountered more than 3 or 4 other guests using it at the same time. My biggest problem was the jacuzzi which smelled horrible, the water looked strange and we couldn't find anyone to take a look at it! The sauna was not working either, another disappointment. We also needed towels for the pool but there was no staff around to hand them over and none on display so we had to go back to our room to get our bath towels.... We found the staff was ok, but they won't go out of their way to help (we had to wait a long time before receiving fresh towels for instance). Internet stopped working on day 2 and until we left 2 days later, it still wasn't working. It was also difficult to control room temperature, the thermostat wasn't working. They could do much better if only they made a few changes and paid more attention to detail.

  • Stayed June 2009, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Amsterdam
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 7, 2009

Bad location..Very noisy ...far away from OLD VARESE CITY ...busy roads ..... rude reception and bad service .The pool area is nice...noisy...andcrowded with dayvisitors...."Relais sul Lago"....was a big disappointment! (NB:Double-check your bill before paying!!!!!!)

  • Stayed July 2009, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Relais sul Lago

Address: Via Giovanni Macchi 61 | Varese21100, 21100 Varese, Italy
Location: Italy > Lombardy > Province of Varese > Varese
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Luxury Hotel in Varese
Price Range (Based on Average Rates): $
Hotel Class:4 star — Relais sul Lago 4*
Number of rooms: 62
Official Description (provided by the hotel):
At the heart of the lakes of Lombardy, with breathtaking views and beautiful landscapes, a stone's throw from Lake Varese, whose views overlooking the dining room and the bedrooms on the first floor of the hotel, the Relais sul Lago definitely has a strategic location, very close all'areoporto Malpensa International Airport, is located halfway between Lugano and Milan.   His position makes Relais sul Lago a suitable place for customers who are traveling for leisure or for business, as well as for neighboring communities to the city of Varese, which can take advantage of each of the services offered by Relais sul Lago   The Hotel dipsone a beautiful garden, in which not only is an outdoor swimming pool, which can also be accessed external guests, but you can transform how wonderful location for outdoor events such as weddings, wedding receptions, meetings, cocktails that are organized in the summer season with a weekly basis. ... more   less 
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Also Known As:
Relais Sul Lago Varese

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