We booked this hotel for our last night in Italy after having visited several beautiful spots in central Italy. The photos of the hotel looked very attractive, but it is nothing like the actual rooms!
The rooms and the whole corridor on the first floor smelled terrible, almost like you're sleeping in a smudgy pack of cigarettes. Also, the rooms were very tiny, terribly poor-lit, very stuffy, old-fashioned and most things did not work properly (doors were hard to open and close, tv and airconditioning did not work, faucet made a loud noise, some lights were broken etc.).
We also found some trash of previous visitors in the drawers (list of groceries, train schedules, candy), so it felt kind of dirty..
The dinner at the hotel restaurant was also disappointing. Very pretentious, but lower quality and higher price than any surrounding restaurant. Lamb was ordered medium, entrecote steak well-done (repeated it clearly twice to make sure they got it right), but we got it the other way around, and the entrecote was not even medium, but just really bloody raw. Did not stay for dessert nor coffee, because it was just too noisy with screaming babies and a drunk company party.
Staff lacked hospitality, did not make the customer feel welcome, and forgot to mention all the usual hotel stuff (check out time, breakfast times and possibilities, wifi- and all other facilities), so we had to ask for everything ourselves. We would never go back to this hotel and strongly recommend others to NOT book this hotel, as there are plenty of other, and definitly better ones in the region!
- Also Known As:
- Relais Sul Lago Varese
- Official Description (provided by the hotel):
- The wellness hotel Relais sul Lago lake view, offers exceptional value accommodations and central location in Lombardy Lake district for both business and vacation travelers. Located near Lago Maggiore, Milano, Lugano, Malpensa airport and Como Lake. Bring your friends and your family and plan a relaxing break during your visit in Italy. Our strenght Professional equipe for your Relax. Stylish executive rooms & suite and Comfortable accomodations. Complimentary Wellness facilities and Buffet Breakfast. ... more less
- Reservation Options:
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