We stayed 2 nights after a fabulous 2 week self-catering holiday in in-land Tuscany, to treat ourselves to a nice hotel and the kids to a beach break before flying home from Pisa. Sadly disappointed by hotel, which had so much potential but was let down by so many cumulative little things.
First, the good things. Spacious family room, lovely beach, nice pool. Table tennis and children's playground, nice garden area. Sadly, reception staff were neither welcoming nor helpful. Having struggled to find the hotel, when we finally located it I popped in to ask where to park while husband and young children waited in car outside. Hotel car park is mentioned on website. Firstly, receptionist told me she could not give me this information until I had handed over all passports and filled in check-in paperwork - I tried to explain that we would park up safely and then all come in to do this, but she said this wasn't possible. Registering took ages, about 20 minutes. Then she said we could park outside for free but risk towing as there was a local event on the next day, or pay 15E per day for the hotel car park. When I queried this, as their website hadn't mentioned a charge, she immediately waived the charge and gave me a permit. We parked according to her map and the next day received a demand for payment from the hotel on the windscreen. Not ideal! Went back to reception who said to ignore this.
We requested quiet room on check-in, because of young children, and were assured it would be very quiet. Unfortunately it overlooked the street outside, where the local event proved to be a sports tournament accompanied by loud throbbing beat music from 6pm-1am. Didn't manage to get kids to sleep till midnight as so loud.
Breakfast looked nice, tasted horrible. Doubt fruit juices had seen much fruit, tasted more like orange squash from bottle diluted with water. Plastic cheese. Worse coffee (from machine) ever, poor show for Italy.
Charged tourist tax on check-out rather than check-in. As we were heading straight from hotel to airport, and charge was unexpected, literally had to count out payment in small coins which visibly annoyed receptionist. Fed-up with the eye rolling, I politely suggested that it might be a good idea to tell people about the charge when they checked in - this was just intended as a helpful comment, but unleashed a torrent of ranting in response. With the money lying on the desk, and no end of the rant in sight, I literally had to say, look, it's all there, check it if you want but I need to leave for the airport. I got another rant about foreign tourists, so just quietly walked away. Not how anyone wants to leave a hotel! Could have been lovely, but very badly let down by staff. We won't be back.
This is the only negative review I've ever given on Trip Advisor, and I'm mainly doing it in the hope that the management get the staff to buck their ideas up so others have nicer time.
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- Also Known As:
- Grand Hotel Tirrenia
- Grand Hotel Continental Tirrenia, Italy - Pisa