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“Good Customer Service but some changes needed.........” 3 of 5 stars
Review of Grand Hotel Continental

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Grand Hotel Continental
4.0 of 5 Hotel   |   Largo Belvedere, 26 | Tirrenia, 56128 Tirrenia, Pisa, Italy   |  
Hotel amenities
Ranked #3 of 8 Hotels in Tirrenia
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Good Customer Service but some changes needed.........”
3 of 5 stars Reviewed June 18, 2014

From the outside the hotel looks a bit austere and in need of some aesthetic improvements but the level of customer service was generally very good. The facilities were of a good standard and the swimming pool great but.................. why is it necessary for guests to be forced to wear a swimming cap before being allowed in the water? The pool area looked a bit too clinical and would benefit from being decorated with flowers and plants to give it some colour and character.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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264 reviews from our community

Traveler rating
    58
    111
    63
    19
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5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Ilkeston, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 12, 2014

Although this hotel looks aged and nothing special from the outside, inside it`s completely different. OK so a good old 30 minute makeover was required in the room to drag it into to 21st century but everything else is very good. the Olympic sized swimming pool was a little cool but very accessible, and the beach was only a matter of minutes away with plenty of lounges readily available for usage by holiday guests. Only issue was the fact the hotel is 10 miles away from Pisa and cost 35 euros from the airport! (cost 2.90 euros on bus to Pisa centre) Overall a very nice alternative to the usual sun/sea weekend breaks, especially as we went in early June when it was 30C+

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2014

I've stayed a few weeks in Tirrenia for business reasons on 3 different occasions and really enjoy staying at this Hotel. The staff is courteous and professional. The Hotel and location is great, very close to the beach and nearby restaurants. My family also came to visit and the family rooms are spacey and comfortable. Anytime I return to Tirrenia, I'm definitely staying at the GHC. Only negative...rooms don't have many outlets, so you're either charging your phone in the bathroom or a outlet on the far wall.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 22, 2014

spend a week at the grand hotel continental for vacation. its a typical Italian hotel. I just loved it and I'll definitely return in the summer time. they have a private beach just one minute walking in front of the hotel. the staff is extremely friendly and helpful. good location in Tuscany. we did some day trips to Lucca, Florence, Pisa, Livorno and Sienna. they have a wonderful garden and a big lobby area. Thank you!

Room Tip: book a room with balcony
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spain
Top Contributor
68 reviews 68 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed March 21, 2014 via mobile

I stayed here for just one night on business. The communal areas are acceptable. It looks like they're trying to update the hotel but it has been left in areas. For example, the room was modern, wooden floors, great bed, very acceptable. Then you went into the bathroom. Which was so damp the ceiling was flaking off all over the floor and back of the toilet. The floor had water stains which again were from the ceiling as it had dried with white marks around it. The shower head moved with the pressure of the water, the whole room was horrible. But it was one night, I didn't complain. No full length mirror in the room. And be sure to take plug adapters. Italy has this stupid system of 3 pin European plugs, normal 2 pin plugs don't work. They do in some places but not in this hotel. The staff I found abrupt, they hung up the phone on me before I could finish my sentence. This hotel is also coach trip friendly. My room was over the restaurant so from 6.30am you heard chairs scrapping, cutlery scraping against plates. Breakfast was ok, no gluten free or lactose free options. As a Crohn's and celiac sufferer, that left me with scrambled eggs. Hopefully I'll never stay here again.

Stayed March 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 11, 2014

Stayed one night on in December 2013. Dinner was acceptable, breakfast was ok. Rooms were clean enough. Recommend one takes Lysol and bleach wipes just in case. The bathroom was small, kind of dingy, and the shower tight for one person only. Water drained slowly, so shower quickly. The staff was wonderful. Staff also had a great map of Pisa to help one plan their time. Olympic sized pool and Jacuzzi looked interesting. It was nice looking from the balcony to the beach. I was about a two minute walk to the beach.

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bamberg, Germany
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 6, 2014

Stayed one night on a bus tour to Rome from Germany in December 2013. We were two buses with over one hundred tourists. Dinner was acceptable, breakfast was ok. Rooms were clean enough but the toilet had a scratch which made it look like someone just used it. That's always disturbing. Room carpet should have been changed two years ago. Pool was a non-issue since it was winter. The hotel looks like it was elegant a couple of decades ago but no longer. I would go back to the hotel based on price and not expect too much but a clean room.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Continental

Address: Largo Belvedere, 26 | Tirrenia, 56128 Tirrenia, Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa > Tirrenia
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Tirrenia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Continental 4*
Number of rooms: 176
Reservation Options:
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Also Known As:
Grand Hotel Tirrenia
Grand Hotel Continental Tirrenia, Italy - Pisa

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