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“We need not have worried” 3 of 5 stars
Review of Villaggio Olimpico Sestriere

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Villaggio Olimpico Sestriere
4.0 of 5 Hotel   |   Via Sauze, 14 | Piemonte Torino, 00158 Sestriere, Italy   |  
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15% off room rate
Ranked #12 of 24 Hotels in Sestriere
Somerset, UK
1 review
2 helpful votes 2 helpful votes
“We need not have worried”
3 of 5 stars Reviewed January 31, 2011

Having read the reviews on this hotel before we went we were dreading it, we need not have worried, we were on a half board basis so did not have to pay a deposit, we had maid service to our room every day and had clean linen and towels. And we had plenty of loo rolls too. The location of the hotel is excellent right across the road from the piste - I would rather be close to the slopes and have a little walk into the village anyday!!. The food was fine we always found something and if all else fails you can order a pizza. We found the staff to be helpful and friendly and the ski rental service on site was brilliant. Yes the hotel needs a bit of TLC but so do most in ski resorts at this price, the walls are very thin so you can hear your neighbours but we were so tired at night this wasn't a problem.

  • Stayed January 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlimpicoSestriere, Direttore vendite at Villaggio Olimpico Sestriere, responded to this review, 1 week ago
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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529 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cheltenham
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 25, 2011

When you book into one of these massive apartment blocks, you should already know that you're going for no frills, bargain-basement, rather than anything remotely resembling trendy, cosy or smart. Villagio Olimpico is no different. It's not as smart or of the same build-quality as the Pierre et Vacances or Maeva properties you get in France, but it's a stack cheaper.

Although it's only a few years old (built for the Torino 2006 Olympic Winter Games), it is already showing signs of wear & tear. Broken floor tiles, scuffed woodwork, flaky paint abound. However, when you go to a place like this you're there for what's outside - the skiing, boarding, mountains, etc., not for the accommodation.

The apartment was only slightly smaller than those I've stayed in at P&V or Maeva properties. The double room was more than adequate with a good king-sized bed and plenty of wardrobe/storage space. The kitchen is, as one would expect, small but has all that you need (microwave, two hobs, sink, drainer, etc). The rest of the apartment was given over to a dining table, a large sofa and some more storage and a TV. I'd have preferred to forego the TV/storage and have another sofa instead, but if we were in the apartment we were either sitting down for breakfast/dinner or were sleeping.

The bathroom/shower was small. If you sat on the loo you'd have to have the shower door open otherwise there wasn't enough room. Swapping the bidet and toilet around could have solved this. Getting rid of the bidet altogether is an even better idea.

The shower is something special. The water doesn't drain away quickly enough, so it was easy to cause leaks in to the bathroom within a few minutes. Again, no big deal and by no means the worst washing/toilet facilities I've seen.

In terms of access to the pistes it's pretty much as close to the slopes you can get without it actually being on the piste. Simply come out through reception, cross the road, and you're on the snow. Slide a hundred metres or so downhill and you can get a chairlift to the heart of the Sestriere side of the valley, or get the high-speed, comfortable gondola to head for Sansicario, Sauze d'Doux, and so on. You'd be hard-pressed to find accommodation in this price-range (£420 for flights, transfers, accommodation, and a full area lift pass) so close to the snow in any decent European resort.

The town centre is about a ten-minute walk away. I know this because I walked it twice every day. At 7.30am my alarm would wake me, and I'd be back in the apartment for 8am with breakfast supplies. I'd also walk in to town for a drink or two (and some tapas!) in a few of the bars. As others have said, it's uphill to the town centre, but if you can't cope with that then stay off the mountains.

We didn't bother with the restaurant or the bar in the complex, nor the sports facilities. We did sniff out the swimming pool, which appears to be no bigger than the apartment we were in. Nor did we use the ski hire facilities. If you're paying €22 a day for skis & boots, you're paying well over the odds. The boot room, as others have mentioned, is awful. I just took my kit to the room every day. The boot-lockers will cope with two pairs of boots if you're smart, and the ski racks will take four pairs of skis and poles. However, they won't take three pairs of skis, poles and a snowboard, so they didn't work for us.

Points to remember before booking in to the Villagio Olympico are that it's almost like being back in student halls. There'll be people bumbling along the corridors at all hours, and it's not difficult to listen in on conversations going on in the rooms next to you.

Check-in/check-out were both very easy, handled by polite and charming staff. One of the cups was missing, but it was no trouble to sort out and a very friendly & smiley young lady brought a replacement up to us a few minutes after we reported it. We had to pay the €100 deposit in cash, which would have irritated me if I only make one trip to Europe a year. However, the returned deposit (given back on check-out) will mean that I get free beer on my next trip, so no problem there.

If I were to return to Sestriere I'd be more than happy to use the Villagio Olympico again. I'm a skier, and all I want on a ski trip is good snow, a good range of pistes, and somewhere to sleep. The place had a real buzz about is, as many of the athletes who were taking part in the IPC World Championships were staying there at the time we were.

  • Stayed January 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlimpicoSestriere, Direttore vendite at Villaggio Olimpico Sestriere, responded to this review, 1 week ago
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wales
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 24, 2011

We are a family of three. We went to stay in the Villiaggio Olimpico for a week's skiing. I came across many terrible reviews of this hotel and to be honest we were quite put off by them. Having read all the terrible commets, we were really bracing ourselves and at one point we wanted to cancel the holiday altogether. The reviews said the hotel had no room cleaning service, long queue at the check in desk, the staff were rude and even have to buy your own toilet rolls.
When we arrived, there were already about 30 people at the reception waiting to be checked in. I thought 'oh no' we'd be here forever, but no, within 20 minutes we were in our room. We were not asked to pay the 100 euros, I think that only applies to people who went for self catering. We found the checked in staff very friendly and helpful. There were a team of staff waiting by the lift taking guests to their rooms, because the rooms are all down long corridors and a bit difficult to find in the beginning.
The condition of the room was a bit dated, but we've stayed in worse in France. We spent most of the days out on the pistes and the condition of the room was the least of our concern. The room was cleaned everyday and normally when we came back from breakfast, all the beds would be made and fresh toiletries provided.
The town centre was about 10-15 minutes uphill. Consider it fitness training for the pistes.
The restaurant food was average but plentiful. There is a pizza corner in the restaurant where you can order freshly made pizza but be prepared to wait at least half hour even at the quietest time.
All in all we've no complaint about the hotel. We would definitely go back again.

  • Stayed January 2011
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlimpicoSestriere, Direttore vendite at Villaggio Olimpico Sestriere, responded to this review, 1 week ago
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 19, 2011

We booked half board and had one of the one bedroom apartments, but with all the crockery, cutlery & microwave removed. The rooms were clean, warm & spacious. Cleaned, with fresh towels & toilet paper daily. The staff were friendly and all spoke good English. The food was delicious in the self service restaurant. Private ski lessons can be booked at the ski school desk in reception, and the ski hire shop is to the right of reception. All equipment is of a good standard (head) €22 per day for boots & skis, cheaper & better than we paid in France, and lessons were across the road, no more than a 3 minute walk, with boots on.
As some have pointed out the town is a ten minute walk up hill, but as it was a ski holiday and you need to be in mountains to ski this shouldn't really be a surprise, plus to go skiing you need a certain level of fitness, so walking up a slight incline shouldn't really be a problem. We had a fabulous time & if we were in the habit of going to the same place twice would definitely go to this hotel again.

  • Stayed January 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlimpicoSestriere, Direttore vendite at Villaggio Olimpico Sestriere, responded to this review, 1 week ago
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 18, 2011

Hotel Policy means you can not access your rooms until 5pm, after taking 100e in cash as a deposit (which we were advised of, just not he fact it was cash only!)

The rooms are down, dark concrete corridors, the closer you get to the basement the more it stinks.

The rooms are in need of refurbishment, with tiles cracked and missing in the bath room, shower leaked.
TV did not have satellite.

No kettle for making hot drinks.

Telephone not connected

Half a mile walk in to town, all up hill.

Prices for drinks and snacks are extortionate compared to the rest of the resort (which aren't cheap)

The rooms are un-serviced, no cleaning or fresh towels or toilet rolls!!

Staffs simply don’t want to help, mostly pretend they don't speak English.

Check out is great, they have to come and inspect your room before you leave???

Other wise no deposit.

The only positive was the Ingrams reps!

  • Stayed January 2011, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 16, 2011

Stayed for one week, three adults to one room. First impression was that of the smell - sewage issues throughout the complex. Secondly the lack of shower doors meant that the bathroom got soaked when anyone had a shower. Once we found the boot room we realised that neither was it heated nor was there room for more than one pair of boots. Luckily the air con was fixed at 28 degrees and couldn't be turned off so the room was always hot.

The rooms weren't serviced at any point, thankfully we had brought our own towels. Eating/drinking in the complex was expensive compared to anywhere else in town, for example an espresso was 2E50 vs 1E elsewhere. There is a bit of a hill to climb to get to the main part of town, prob 10 mins stroll, OK to do once or twice a day but any more became a pain.

The final insult was being forced to leave our room at 0730 on the final day despite not having to travel to the airport until 1000.

All in all I wouldn't recommend this hotel, there are many more convienient and well established hotels to choose from in Sestriere.

  • Stayed January 2011, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hereford, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 5, 2011

I have just returned from holiday; Date: 26-DEC-2010 Resort: Sestriere, ITALY Accommodation: OLYMPIC VILLAGE
Nights: 7 Board: Half Board Rooms: 2 X Apartment
The hotel was described as 4 star
And as such we expected it to be of a certain standard.
However, I experienced the following problems:-
1) 1 hour initial queue time to check in (due to limited staffing), on reaching the front of the queue, a deposit of 100e was demanded, they refused to except cards, and we were pointed in the direction of the nearest cash point, some 1500m away!
2) On return to the queue, which still took a further hour, time now3.30pm, we finally checked in to be told the rooms would not be ready until 5pm, we asked if we could store our bags somewhere, no! was the answer, we therefore had to wait a further 1 1/2 hrs to get the room keys.
3) The room its self was tired, with patchy repaired painted wall, the shower was filthy, tiny, with missing tiles, the double sofa bed was in fact a single, with a “put me up” under neath”, which was also filthy.
4) After washing we attempted to access the restaurant, but were turned away as we were given blue bands, which meant we were not entitled to half board rights. We went to complain at the reception, where we were told that was what was on the computer and that was what we were getting. we contacted the Crystal reps, as we were hungry and the kids, we paid for pizza and drinks!
On arrival the Crystal Rep was told exactly the same, despite showing all the booking info to the Manager, finally after a row were given red bands to allow us access to half board.
5) Back to the room and it was boiling hot, we turned down the thermostat, but to no avail, we complained in the morning, only to be told ” open the patio door”, we explained that we were not happy as we had a 6 year old in the room and we feared for his security ( due to the aligning balconies), we received a shrugged shoulder response and were dismissed
6) Day 2 – we enquired about the free kids club, and were advised of the times, but also the fact that the hosts spoke no or very little English only Italian!,, we again showed them the Paper work, only to receive the same Shoulder shrug!
7) After skiing we returned to the room, to rest, wash before dinner, attempted to turn on the TV, only to find the on/off button broken, the TV had to be turned on and off by the plug socket!, when we did finally get it operating there was no satellite TV station’s as mentioned in your literature. We phoned down to reception to find out how to get satellite,, but the phone also did not work. We gave up and watched dvds on the portable player we had brought with us
8) Back down to the restaurant for dinner, there was no information as to what was or was not included in half board, no signs or info packs. Everyone else appeared to be drinking wine from the font, so we had a glass each per adult.
9) Half way thought the meal the restaurant manager, came over and demanded 12e 3each per glass, we asked where it said this, and how were we supposed to know what was or was not included and how much everything else was, he said, everybody knew!!, soft drinks were included by beer and wine was not. He was not polite about it and everyone in the restaurant heard the berating we got, which reduced my wife to tears.
10) Day3 – We returned from skiing to find the rooms had still not been cleaned, nor had the toilet rolls been replenished, I went to reception to enquire, I got an immediate “rolling of the eyes and a nonchalant look! I politely enquired about the cleaning and loo rolls, to be told, “your on self catering buy your own”, I pointed at that we were not, He said take it up with your provider, When I did the Crystal rep said this was probably the case, But I pushed and said this was classed as a 4 star hotel!!. We cleaned our own room and purchased our own toilet rolls.
11) Back down to the restaurant for dinner, we helped ourselves to water and soft drinks, to be met this time by the restaurant manager and the Hotel manager demanding that we pay 3e for each soft drink, he had a signing pad and demanded our room numbers, we refused, pointing out that we had been told the previous night that soft drinks were included, he said something in Italian, and left! This was the last time my wife would eat in the restaurant, preferring to buy her own food and eat in the room!
12) Day 4- Back down to the restaurant for dinner, this time instead of being in the queue for the restaurant to open, we arrived half an hour later, there were no seats available to sit down, this time I started filming the restaurant and also the restaurant managers laughing when we asked where we were to sit, we ended up sitting with trays on our laps in the adjacent theatre. The restaurant was clearly oversubscribed and under prepared, consequently the Pizzas for the kids took 2 hrs from time of order, when they did arrive it was nearly 10pm, they had already left to go back to the room to eat there. There were also no puddings left for us to eat.
13) Day 5 new year’s eve - Back down to the restaurant for dinner, this time we found the restaurant was closed and laid out for a Gala dinner, to which we were not included, we pointed out that we were on half board and queried what provision was being made for us, “none” was the response, “talk to your provider”, there was another family who were in the same position and had also received similar treatment to us. We refused to move from the restaurant entrance until we received an adequate response, we were there for 2 hrs, before the Crystal reps arrived, in the mean time we had been asked to move by several members of staff, but the management avoided us. When the reps, discussed the situation with the management they got the same answer, just as bluntly reducing Lauren ( crystal rep ) to tears. Eventually, mostly because we refused to move from the entrance, we were advised that we could go and get a free drink and that they were going to set tables for us in the Olympic restaurant. So we moved away, we reached the Bar and the bar manager refused us our drinks, the Crystal res paid for them. After a further 1hour we were escorted in to the Olympic restaurant, which had been laid out for a children’s party ( which was still taking place) for all the children of the Gala dinner guests, the dinner we were offered was, ham, salami, cheese and bread!!! Iwas so angry I started emailing Beverley at your offices at this time.
To make things worse they put 2 security guards outside the room to insure we did not go near the restaurant!!
We were treated worse than criminals. At this stage we refused to eat the “food” and demanded the Crystal team find alternatives, 1 hour later they did. Even they were speechless at the contempt we and several other families were treated to.
14) We did not return to the restaurant again preferring to eat out for breakfast and evening meals.
15) Day 6 - We asked the Crystal reps what was happening re checking out and asked again for compliant forms, they told us that packs had been posted under our door ( they had not), we enquired about breakfast next day ( because it said on the Ingrams notice board “don’t for get to collect your breakfast bags when checking out). We got no phone call or visit as promised, only a text to say, run out of complaint forms, breakfast bags at reception in the morning, see you then with the forms.
16) Day 7- Checking out, we had to phone the reception ( walk down as phone u/s) for them to get a security guard, to inspect he room, to allow the return of our deposit !! On inspection we were told to clean the cooker and the sink and take the rubbish to the bins outside, we complied as wanted our money back.
When checking out again we had to queue for ½ as only one person on reception, we got charged 15e for losing a plastic key FOC at most other establishments. We were told that the prepared breakfast bags were not for our party ( Crystal), the Rep complained but got the same shrug as we had received all week. We got on the bus to the airport and were given complaint forms only 1 each as they had few left. We had to filll them out on the bus, with limited space to fill in. My hand writing is not good at the best of times, but illegible on a moving bus! David (Crystal rep) signed our report:-
“I am happy to confirm these issues as reported to me in resort as Crystal Representative”.

  • Stayed December 2010, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villaggio Olimpico Sestriere

Address: Via Sauze, 14 | Piemonte Torino, 00158 Sestriere, Italy
Phone Number:
Location: Italy > Piedmont > Province of Turin > Sestriere
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Ski-In / Ski-Out Hotel in Sestriere
#5 Luxury Hotel in Sestriere
#5 Spa Hotel in Sestriere
Price Range (Based on Average Rates): $
Hotel Class:4 star — Villaggio Olimpico Sestriere 4*
Number of rooms: 300
Official Description (provided by the hotel):
The Sestriere Olympic Village is a unique space built in order to remember that Sestriere has had an hystorical role as Olympic venue. Perfectly ensconced in the natural landscape that surrounds it, the Olympic Village overlooks the breathtaking scenery of Argentera Valley and Monti della Luna Mountains. The resort has been conceived in full respect of the surrounding territory and includes 7 different buildings named from A to F plus a last block named G, easy to identify because of its big window tunnel roof. Here, it is set the global polyfunctional area which overlooks the newly open sky slopes for beginners. THE SERVICES: The Sestriere Olympic Village guarantees fabulous vacations, whether you wish to practice sports or simply to relax in the summer as well as in the winter. A fully equipped health spa fitted out with saunas, steam bath, jacuzzi, massage area; a swimming pool (12 m x 6 m) and a gym is at disposal of the guests. Our little guests have a special children recreation area which includes a mini club and entertainment activities (3-12 years old) Security is guaranteed 24 hours a day thanks to the reception and surveillance service. Each apartment is provided with a reserved indoor parking place; Ski school, ski storage, rental and maintenance are available within the premises of the Village. The other services at disposal of our guests are located in a global multifunctional area: 2 bars, self service, restaurant, pizzeria, bar Risto Grill on the roof top, wine-shop. ... more   less 
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Also Known As:
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