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“Aggressive Manager and Leaking Rooms” 1 of 5 stars
Review of Villaggio Olimpico Sestriere

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Villaggio Olimpico Sestriere
4.0 of 5 Hotel   |   Via Sauze, 14, Sestriere, Italy   |  
Hotel amenities
Ranked #11 of 24 hotels in Sestriere
Ireland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Aggressive Manager and Leaking Rooms”
1 of 5 stars Reviewed March 7, 2013

Awful accommodation. Both apartments occupied by our group had numerous leak's in the ceiling. The apartments were dirty and and litterally falling apart with door claddings falling down and doors not closing.

The manager on site was aggressive and violent when a group of 8 did not place an order within 60 seconds. The manager removed his glasses and squared up to a member of our group and threatened to throw us out.

The only possitive was that it was easy to get out of and onto the slopes.

  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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369 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
York, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 6, 2013

Gondola short walk away, this quickly gives you access to different ski areas/resorts. Enjoyed the numerous red runs of Sauze D'oulx, Sansicario & a little furthur in Claviere. At Sestriere enjoyed skiing on Motta side-furthest away from accommodation. Quiet ski area, Italian hols & virtually no queuing all week. For our party(intermediate skiers) location was great for skiing. Olympic village was better than expected! 2 free meals were good-all enjoyed pizza & buffet night entertaining!(food good aswell)
Location of appartments was timed at 12 mins to the main village area but there is the consolation of the walk back been downhill! Plenty of bars/pizzerias/restaurants in the village. The olympic village is a large complex & this can bring problems, we were on the top floor of block F(5) but were only disturbed once in the middle of the night(3am), but can appreciate others having a different experience.We received good service from staff although my son said wifi was very slow.Shop on ground floor was good. Would not hesitate to go back to Olympic Village next year we all had a great weeks skiing!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 3, 2013 via mobile

To start I have just returned from holiday with my wife and 2 children.
First day booking in was ok swift but only one key for the room and ski locker key which could only take skis. 3 of us were boarding so no locker for them it was a case of taking them to our room.
The room self catering not fully equipped but good enough to make a small meal pasta etc. no kettle you have to use a pan. The room was boiling but then went cold extra blankets were requested and received. The heating sorted but it stayed hot for the rest of the week. Like sleeping in an oven. The beds were not the best not a full night sleep all week. The heat and the noise from other guests who were up and down corridors most evenings, this was very annoying but you get what you pay for. The resort for skiing although on your doorstep not the best place but if you take the chair lift to the top and ski away it's much better. Had food twice in the hotel as they gave it free. First meal pizza. It was ok as was the second meal. But there are far better places to eat for better value. Recommend il caminetto 10058 sesteiere. We had 3 meals there and it was fantastic.
Back to the hotel it was very expensive for drinks and food so be warned.
The hotel was at the bottom of a hill which must be walked everyday for food etc think about it if you have children.
Most of the staff are friendly but there are good and bad everywhere you go.
Ski school. Well 3 boarders one ski. Lessons for boarders are all about getting you into the next group not for practising you technique etc. so they were ditched towards the mid week. If you struggle with boarding then you just get left behind as with my daughter. Not much tuition more go go go go. Skiing school for little children completely different experience 10-1300 well worth it gave my daughter plenty of confidence black runs by the end of the week.
Ski hire from the hotel school and crystal ski was at the top of the hill. Why the hire shop is not in the hotel I do not know plenty of room in there.
Swimming pool is in the gym and you have to walk through it to get to the pool. Not much else to do there pool table always occupied. Take some cards you are guaranteed to get a game then. Oh yes the Id thing. Everywhere you go to hire something like sledge or pool que you need id. Passport on hand as most of Europe has ID cards which we in the uk don't.
Think that covers it the resort is excellent maybe the apartment l is not up to parr.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Northwich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 26, 2013

The resort offers great skiing and the location is great for getting the chair lift in the morning.
Downside was that it is really noisy and the bedrooms are right onto the corridor - so you hear all the comings and goings - all night. If you are a light sleeper this is not the place for you. I have stayed at the hotel du col before and it is is lovely - but more expensive.

We also had a group of school kids staying on our floor and they were noisy - all night - and the hotel were useless at dealing with it.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Bakewell, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 26, 2013

Sestriere is a fantastic resort which offers everything a skiier needs to have a great experience. There is a good variety of runs in 6 locations all situated around Sestriere. Ski lifts are quick and there are few queues, there are also some button lifts but these are not lengthy and are well prepared.Hire costs of equipment are reasonable, as is a ski pass for 6 days. Cost of food and drink on the slopes is cheaper than going out in England, for example a hot lunch for a family of three on average is about 26 to27 Euros and this includes a soft drink or a coffee. (Coffees about 2 to2.5 Euros - and they make a good coffee!!)

We stayed in the Olympic Appartments and Booked our holiday through Crystal. We stayed in Block F like all Crystal paying guests and I would say that Crystal need to get their ACT TOGETHER! These appartments are adequate for what they provide but they are run down and shabby. The biggest problem with the appartments is that the main double bedroom backs on to a long, long corridor in Block F linked to an openstaircase. The corridor and staircase are like a funnel for all noise and what noise we experienced!! Unfortunately Crystal don't mind that their family groups are housed next to and among young party making, heavy drinking and night screaming Danish teenagers! We had to ask many a time for the yougsters to quieten down at 2.00, 3.00, 4.00 am in the morning with out much response . Only when I blew my top at 3.30am on the Wednesday and swore using four letter words did I get a reaction! Ofcourse I asked at reception for help - they send out a security guard but he is old and ineffective and as soon as he leaves an area the Danes are out again. Also in Block F you do get the music and noise from the Theatre where all discos and shows are held - an extra problem to cope with until about 12.30am.

My solution for anyone experiencing what we did is to mention that you have seen the reports about noise on Trip Advisoir when talking to the girls on reception and ask politely if they can get you another room in Block A, B or C. This is what we did on the Thursday because lack of sleep was ruining our holiday.

We were moved into a very nice room in Block C - and what a room.The room was exactly the same in shape and size as the room in Block F but the room had no holes in the wall, no cracked sink or leeking shower cabinet. The mattrasses were soft not hard and difficult to sleep on and the pillows were not stuffed with lumpy cotton wool they were soft. There was a flat screen TV, all the crockery and untensils were in place, there weren't broken coat hangers with nails sticking out. All in all, the room was an upgrade on what we had and maybe Crystal should demand that families who have paid a lot of money be located at this end of the building away from the noisey Scandinavians and where the rooms are comfortable. (Nobody knew who was in charge of the Danes - the teachers must have been drunk as well, or staying in a different hotel or maybe they we on there own.)

Are Crystal customers being placed this end of the complex in Block F because we are British and will put up will anything? Are we being placed in rooms that have already been wrecked by Scandinavians hence the high level of damage in rooms in Block F. We asked, before we left for Italy, via Crystal in the Uk for a quiet room - instead we experienced the noisiest nights ever on a skiing holiday.

Lets hope Crystal do something about the situation. Good luck if you have booked a room on this hotel and unfortunately read this afterwards. My advice demand to be moved - it's your only way to have a good holiday.

Room Tip: Demand to be placed in Block A, B or C.
See more room tips
  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancashire
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 25, 2013

Sestriere is an amazing place for anyone who likes winter sports, however i would not recommend the Villaggio Olimpico. The room its self was quite spacious and the balcony view was probably the best thing about the place. You got 1 towel per person for the whole visit, and better yet, you had to pay 5 euros per towel if you wanted fresh ones. Also, the shower was probably 1 m x 1m, you can hardly move. Also, the room wasn't cleaned throughout the stay and you had to take your own rubbish to the bins outside. Also, if you have any conditions with allergies towards food, the staff won't cater for you as i have coeliac disease, and i took my own pizza bases, and they wouldn't cook it for me after they said they could. As well as all this, the pool that is 'free' has a rule that you need to buy a swimming cap, which are 3 euros each. The pool table on the lowest floor was also broken and there are holes in the roof with loads of wires hanging out. Also, it cost me and my boyfriend 7 euros for two cans of coke and the noise at night woke us up every night. Complete rip off, however the resort itself is beautiful. I've heard the hotel de col is much nicer.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 18, 2013

We stayed in this hotel for one week in block F. Fro our varanda to the right we were right at the button lift, and the gondalors. This is also were the huskies are. Not only are they tame enough to stoke and have photos taken with them, but if you are adventurous you can take them out on your own for a husky ride.
My 5 year old grandson went into ski school which we booked at our welcome meeting and he loved it. His instructors were matteo and enricquo and ince he got used ro them his confidence grew. By the end of the week he was able to go up the mountain with the rest of our party and ski back down with confidence. He attended ski school from 10am till 1pm. This was money well spent. The only draw back was the ski school was up a bank which took around 15 mins to walk. Sledges are available to hire around the slopes.
I am not a skier and In the hotel there is a swimming pool but has stricked opening and closing time. My two year old granddaughter and I went in it twice and there was only us in it. However the changing rooms are not in pool area and you have to walk through gym in ur cossie. The shop is on the ground fall with other shops and football tables as well as a mightclub. We found all the staff very helpful especially in the bar. Cleaners did not come around during the week we were there but if we needed anything we only had to ask.
This is one of the nicest ski places I have been too and hopefully next year we will go back. There is a lot of slopes for everyone to try but on a weekend there seems as if all the residents of sestriere are on the slopes . The blue runs are full of local ski schools and are very busy. Sestriere is well worth a visit.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villaggio Olimpico Sestriere

Address: Via Sauze, 14, Sestriere, Italy
Location: Italy > Piedmont > Province of Turin > Sestriere
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Sestriere
#4 Luxury Hotel in Sestriere
#6 Ski-In / Ski-Out Hotel in Sestriere
Price Range (Based on Average Rates): $
Hotel Class:4 star — Villaggio Olimpico Sestriere 4*
Official Description (provided by the hotel):
The Sestriere Olympic Village is a unique space built in order to remember that Sestriere has had an hystorical role as Olympic venue. Perfectly ensconced in the natural landscape that surrounds it, the Olympic Village overlooks the breathtaking scenery of Argentera Valley and Monti della Luna Mountains. The resort has been conceived in full respect of the surrounding territory and includes 7 different buildings named from A to F plus a last block named G, easy to identify because of its big window tunnel roof. Here, it is set the global polyfunctional area which overlooks the newly open sky slopes for beginners. THE SERVICES: The Sestriere Olympic Village guarantees fabulous vacations, whether you wish to practice sports or simply to relax in the summer as well as in the winter. A fully equipped health spa fitted out with saunas, steam bath, jacuzzi, massage area; a swimming pool (12 m x 6 m) and a gym is at disposal of the guests. Our little guests have a special children recreation area which includes a mini club and entertainment activities (3-12 years old) Security is guaranteed 24 hours a day thanks to the reception and surveillance service. Each apartment is provided with a reserved indoor parking place; Ski school, ski storage, rental and maintenance are available within the premises of the Village. The other services at disposal of our guests are located in a global multifunctional area: 2 bars, self service, restaurant, pizzeria, bar Risto Grill on the roof top, wine-shop. ... more   less 
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Also Known As:
Villaggio Olimpico Hotel Sestriere

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