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“A great first impression of Italy” 4 of 5 stars
Review of Majestic Palace Hotel

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Majestic Palace Hotel
4.0 of 5 Hotel   |   Corso Marion Crawford 40, I-80065 Sant'Agnello, Italy   |  
Hotel amenities
Ranked #11 of 18 Hotels in Sant'Agnello
Birmingham, United Kingdom
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
57 helpful votes 57 helpful votes
“A great first impression of Italy”
4 of 5 stars Reviewed August 30, 2013

As mentioned in previous reviews, the staff make this hotel special. Professional and polite at all times, you feel that they actually enjoy serving you!
As for the hotel itself, it is adequate and pleasant but does need some updating especially the corridors and rooms in the basement. We stayed in a basement room, which was fine for our needs and had some lovely antique furniture. However, a little more attention could be paid to cleaning. Although, it is always superficially clean (linens, towels) there was dust on the sockets, lights and under the bed. The corridors in the basement had a bit of a musty smell and some mould on the walls and cobwebs in corners. Not horrible, but felt a little unloved compared to other corridors. Try to upgrade if you can afford it.
Meals - generally very good and quality was of a high standard. Excellent service from all staff. They are a little hasty to clean up after you, though, especially after breakfast. More choice for vegetarians needed. Breakfast fine. Would be nice to have free water with dinner as become rather expensive.
Bar- expensive but superb quality. Cocktails are fantastic; in fact the best we had tried in Italy! Clean and lovely setting by the pool.Had no problems in settling the bill and you can insist on paying as you go.
Pool- large selection of sunbeds. Pool very deep but clean.
Location- quiet, set in a residential area with some lovely authentic shops (bakers, gelataria). We walked into Sorrento a few times, but a little too far for a daily visit. Local buses unreliable and overcrowded (although cheap) would be a fantastic idea for the hotel to provide a shuttle bus, even at a small charge.
Overall, a good hotel that we would probably return too but would stay in an upgraded room next time.

Room Tip: Upper rooms facing the garden are quieter.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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505 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
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English first
Solihull
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 28, 2013

This was our first visit to Italy and what a visit it was! The staff in the restaurant were extremely accommodating and helpful as were the rest of the staff, who always made us feel very welcome.There were 4 course meals every night and a breakfast buffet every morning with a good range of food and drink. The room was comfortable and very clean. Outside our room we had a lovely shared terrace. The hotel is situated on a quiet street in Sant' Agnello with a bus stop and train station within easy walking distance. There is a swimming pool, which is deep (3 metres in places) with ample loungers and seats to relax in. We felt totally spoilt and I don't see why this hotel paradise isn't 5 star!!!

Overall, a lovely hotel! Bravissimo Majestic Palace!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geppi R, Responsabile relazioni con la clientela at Majestic Palace Hotel, responded to this review, August 29, 2013
Dear MattyA500,

Thank you very much for choosing the Majestic Palace Hotel for your holiday in Sorrento.
Thank you so much for your lovely review and for sharing it on TriAdvisor! We are very pleased to know that you appreciated our hotel and in particular our location, your room, pool, food and our Staff!
Hoping to welcome you back in the near future

Grazie

Best Regards
Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 19, 2013

This was our third visit to the Majestic Palace and once again, the Hotel reminded us why we came back once more.

The Hotel is superbly clean and they had made some nice improvements with the addition of an outside dining area and improved the look of the Bar. The Hotel was extremely clean as always and the grand statues and marble never fails to invoke a sense of marvel.

The Hotel's real jewel however is the Service. They are extremely pleasant and should you have any request at all, they always come through for you with the upmost elegance. Enzo and the Team in the Dining Room are superbly efficient, Danilo behind the bar is a star and Antonio who tends to the Pool and other duties is a real gentleman.

I notice some visitors criticise the rooms. What I would say is that they are true Italian style and a refreshing break from the samey UK style. I would recommend however, that you book a Balcony room.

In summary, if you want a true Italian style Hotel, with excellent service and good food; visit the Majestic Palace.

We look forward to our return.

Room Tip: The Balcony rooms are the best option.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geppi R, Responsabile relazioni con la clientela at Majestic Palace Hotel, responded to this review, August 23, 2013
Dear Ally M,

Thank you so much for choosing our Hotel for the 3rd time for your stay in Sorrento!
We are very pride to read your review and your lovely words, because we know that our work is appreciated by our guests and it's gratifying for us!
Looking forward to welcome you back for the 4th visit...

Grazie and Arrivederci
Giuseppe Cannavale
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United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 17, 2013

We've just returned from the Majestic Hotel on this our first holiday to Italy. We'd read previous comments here on Trip Advisor and had high expectations which were not disappointed. The hotel was very well-kept and well-furnished both outside and in. The pool area was well-equipped with an ample amount of sun loungers with a bar open throughout the day and was very popular with all the guests! The fully air-conditioned rooms were equally well-furnished and comfortable. A twenty minute walk to Piazza Tasso in Sorrento was pleasant and encompassed some spots to unwind overlooking the Bay of Naples or relax in one of the lemon groves. Close to the Circumvesuviana station for Sant'Agnello was also ideal for catching a cheaply priced train to Naples and Pompeii amongst others. We enjoyed the food for our evening meals but perhaps some more variety would make it even better. The restaurant and bar staff should be commended for their friendly persona especially to Danilo who was very friendly and efficient and served us with a smile each night.

A thoroughly enjoyable holiday made all the more worthwhile by the Majestic Palace Hotel.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geppi R, Responsabile relazioni con la clientela at Majestic Palace Hotel, responded to this review, August 27, 2013
Dear frankayak,

Thank you so much for choosing our hotel and for sharing your experience on TripAdvisor.
We are very glad to know that you had a great time here with us and we really hope to welcoming you back soon!

Grazie

Best Regards
Giuseppe Cannavale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 16, 2013

Didn't stay here but went to the entertainment a few times and with permission, were allowed to use the pool when it was quiet.The pool/ bar area is very attractive as is the inside of the hotel. Lots of rooms with interesting and tasteful decor to sit in and relax. It is in a quiet street off the main Naples to Sorrento Road so easy walk to buses and train station. Quite close to the sea as well. Definitely stay for the entertainment when 'Soul Food' vocalists are playing. They were superb! The staff were absolutley wonderful, especially Vincente and Daniolo who made us feel really welcome.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 12, 2013

We returned from the Majestic Palace at the end of July,after a very enjoyable holiday.This was our fourth trip to Sorrento and our second to St.Agnello ,so we knew the area and how to get to the centre of town by bus,train or 25 minute walk.We were keen though to see how the hotel compared with the others we had stayed in.We were not disappointed.It was always a refreshing relief to turn off the busy main road and down the leafy, peaceful stretch to the hotel.And the hotel was a restful haven too,fabulous quiet roof garden with stupendous views,surprisingly big garden at rear with fruit trees and herbs and vegetables growing,and a pool with just the right amount of shade from the trees to enjoy a swim in on the hottest of days.There was a sun terrace too with a stunning backdrop of purple flowers and plenty of comfortable chairs or sun loungers and even cosy rattan chairs.The Staff were all brilliant and very helpful,especially regarding my coeliac diet.I did not have to worry at all and was able to enjoy most of the delicious food,always served with a smile.(must say I would have liked to have had a gluten free cake ie lemon polenta cake for example)It was hard looking at all the beautiful cakes on display.Perhaps next time,but must not grumble as I did get my own special wheat free pizza made one lunch time.Hope there will be a next time as we were definately made most welcome.

Room Tip: Room on first floor overlooked another roof garden and was quiet and comfortable.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geppi R, Responsabile relazioni con la clientela at Majestic Palace Hotel, responded to this review, August 16, 2013
Dear Judy m,

Thank you very much for choosing our hotel for your fourth trip in Sorrento.
We are so glad to read your lovely review and we are very happy to know that you had a great holidays here with us and appreciated in particular our big garden, our peaceful location and our friendly and helpful Staff!
Hoping to welcome you back in the near future

Grazie
Best regards

Giuseppe Cannavale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutton Coldfield
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 11, 2013

My wife and I have just returned from a very enjoyable weeks holiday with Thomson at this Hotel. Transfer took approximately an hour, arriving between 10.30 and 11 p.m., check in was dealt with very efficiently and then immediately ushered into the dining room for food, a simple plate of salad and cooked meats, which was very good and perfect for the time of day following the journey. Our room was 409, exceptionally clean, high ceiling, powerful shower and Air Con at all times providing door to balcony closed. Balcony very large with views over Bay of Naples and Vesuvius, towels changed daily provided you place the soiled ones in the bath. Safe key was provided free of charge, just ask at reception, another nice touch. most places charge a fee these days. The dining room is airy and waiting staff efficient and personable, breakfast is buffet style, choice of cereal, cold meats, fresh fruit, yogurts, scrambled eggs, bacon, sausage and beans. Evening meal is four courses, salad to start then waiter service pasta course, choice of four, main course, meat, fish and vegetarian option and then buffet desert, our only complaint that the vegetables were poor, I think tinned carrots were served! The pool area is very clean, plenty of sunbeds and chairs with a pleasant ambiance, just beware that the pool is very deep and not suitable for young children or non swimmers, there is a small whirlpool at one end. The hotel is very relaxed, ideal for the more mature traveler and families with older teenage children. The drinks are expensive, five euros for a large beer or glass of wine, although we had no problems with our bill as encountered by other reviewers, my suggestion would be to settle every couple of days. The hotel serves lunch, although we ate a Donna Rose owned by Enzo, turn right out of hotel and 100 yards on left, good pasta and salads here, in the evening try Tonys Bar, right out of hotel and at top of road, you will receive a very warm welcome, watch the traffic go by, quite hilarious! The only disappointment of the week was the service offered by Thomson, Welcome Meting was awful, still using same format, Rep with no inter personal skills and trips expensive. Many premises within Sorrento offer the same trips at cheaper prices, you can go to Pompeii for 4.40 Euro return on the train, 11 Euro entry and 10 Euro for guide, well worth it, my advice would be go on the 8.28 a.m. train from Saint Agnello, it does get very hot. Almalfi is also worth a visit, splendid cathedral in the town square. To conclude, the staff at this hotel provide very good service, it is very clean and the atmosphere ideal for a relaxing holiday.

Room Tip: Request a high floor, there are rooms in the basement which do not get the sun.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Majestic Palace Hotel

Address: Corso Marion Crawford 40, I-80065 Sant'Agnello, Italy
Location: Italy > Campania > Province of Naples > Sant'Agnello
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Sant'Agnello
#10 Romantic Hotel in Sant'Agnello
#10 Family Hotel in Sant'Agnello
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Majestic Palace Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Immersed in a big park by citrus groves and beautiful villas, the Hotel Majestic Palace welcomes its guests in a refined and warm atmosphere at the same time. Thanks to its location, within walking distance from the sea and the main square of Sorrento, the Hotel is the ideal starting point for discovering the most beautiful and evocative sights of Sorrento area, Amalfi, Capri, Pompeii, etc., to spend in short, a seaside vacation culture or relaxing moments. Built in a Mediterranean style, the Hotel Majestic Palace has large indoor and outdoor spaces. Attention to even the smallest details, the Majestic Palace Hotel offers to the guests excellent services and facilities: pool restaurant at lunch, pizzeria, Don Geppi Restaurant open for dinner, swimming pool with Jacuzzi, solarium, beauty center and possibility to enjoy beautiful excursions by sea and by land. ... more   less 
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Also Known As:
Hotel Majestic Palace
Majestic Palace Sorrento
Majestic Palace Sant Agnello
Majestic Palace Hotel Italy/Province Of Naples

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