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“worth every penny” 5 of 5 stars
Review of Hotel Caravel Sorrento

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Hotel Caravel Sorrento
4.0 of 5 Hotel   |   Via Crawford 61, 80065 Sant'Agnello, Italy   |  
Hotel amenities
Ranked #6 of 18 Hotels in Sant'Agnello
nn
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“worth every penny”
5 of 5 stars Reviewed August 23, 2013

Two adults + 1 ten-year-old. We booked based on good reports from friends + tripadvisor reviews. The hotel is a clever combination of friendly staff and a very proffesional approach to their work. We went for the food (quality rather than quantity - but it excelled on both counts). It was a real dilemma: eat in hotel or in a restaurant in Sorrento. The quality of the hotel food was excellent - quality ingredients every time. I didn't realise how much Neapolitans eat! We (tried) to squeeze in lunch in town and dinner in hotel. Ten-year-old had to have gelato daily (how could mam and dad not too?). It is a food heaven. The Hotel shuttle is an advantage in the August heat (though we walked a couple of times from town to Hotel - 20 mins slow walk). The Hotel is a good mix of people from Europe (nothing worse than one full of Brits). We were heartened by the number of Italians staying (good sign) and it definitely had a European air about it. No Chavs. St. Agnello is ideally-located: away from crowds but close enough to walk. You are faced with and endless choice of tiny bars and restaurants to all tastes. Rooms were spotless (cleaned daily, towels replaced daily, beds made daily!!!!!!). We sat for a couple of minutes and decided that we couldn't suggest any thing for improvement. I noticed a review about thickness of bath towels as a negative - I think I must be from a different planet to that reviewer. If time and money allowed we'd be back in a flash. P.S. Got a big fatter during the week of gastronomic debauchery - will fast for a month.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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737 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Richmond Hill, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 21, 2013

I see that a lot of people are raving about the Caravel Sorrento but I would have to say that our experience was not outstanding. When we arrived, the room was quite hot. As it turns out, the hotel only runs its air conditioning for a few months out of the year (June to September, as I recall) and only between 3 p.m. and around 10 a.m. in the morning. During the middle of the day, when the AC is not running, the room builds up quite a bit of heat and never really cools off. Also, there were several occasions during our three day stay when the water in our bathroom slowed to a trickle or stopped entirely for a period of time. This wasn't an isolated occurrence, because other guests at the pool were talking about it. The breakfast that was included with our package was not very good and we only ended up eating there one day out of the three. Even more frustrating was trying to book the shuttle into Sorrento -- the choice times were never available and no one told us that we could just flag it down at the corner, even without a reservation (no one ever checked if you had a reservation or not). Despite it being called the Caravel Sorrento, it's quite a walk (about 20 minutes or more) if you decide to go on foot. I was also not impressed by the fact that the "free" internet required a two Euro deposit to get the password and each pool towel also cost two Euros for "rental". It wasn't a lot of money, but it just seemed chintzy for them to nickel and dime their guests. On a positive note, the rooms were spacious enough for the three of us, if a little dated in decor, and the grounds were nice. The pool area was kept quite clean.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelcaravel, Manager at Hotel Caravel Sorrento, responded to this review, September 11, 2013
Dear Guest,

Thanks for having shared your opinion on Tripadvisor. I am glad to hear that you very much appreciated the beauty of our garden, the cleanliness of the pool and the room comfort. I am sorry to hear that you had problems booking the shuttle bus, but even if the shuttle is full, it will come back and pick up any remaining guests. I hope this information will be of use if you return to the Hotel. The small charge ( 2 euro) required to rent a pool towel is due only in order to avoid people using different towels several times during their holiday. This doesn’t respect our policy of sustainability and taking care of the environment.

Hoping to welcome you again in Hotel Caravel,

Best regards,
Carlo Liccardi
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 20, 2013

The hotel was spotlessly clean, the staff were very friendly and helpful and the food was top-notch.
My only criticism is that there was no warning about the mosquitoes. The hotel employs a watering system for its gardens which acts as a magnet for the critters. My wife and I were badly bitten whilst relaxing outside in the evenings.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 19, 2013

Stayed for a week,which was not long enough! The hotel is fresh,comfortale and spotless. We upgraded for a larger room which had a lovely view. The beds are very comfortable indeed with free air conditioning,a safe and small fridge. The maids do a fabulous job too,in fact all the staff are very polite and extremely professional. The Caravel is situated in a good location with an excellent shuttle bus service to Sorrento, which was free,regular and on always on time. We booked various trips around the coast and Capri using the Ferries which are easily bookable down the Port.
We opted for halfboard option but we didn't always enjoy the meals but we are a bit fussy,so perhaps it was just us? I would love to return here again in the future and would highly recommend to friends and family.

Room Tip: Worth an upgrade for a lovely view and larger room.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 17, 2013

This hotel is set in a nice quiet location close to Sorrento..we stayed here 7 nites in late june on half board option..im not one for "dishing out" compliments but i have to say that the staff here are excellent..very friendly..very helpful and nothing is too much trouble for them..particularly reception..bar staff and dining room staff.
Breakfast buffet was delicious and plenty..dinner buffet and set menu also very good.we had superior room ( 25SQM ) which was spacious..clean and great views on the balcony of the Amalfi coast
the hotel operates a free shuttle bus into sorrento and back a few times a day..however Sant'Agnello rail station is a fifteen minute walk away and u can get to all the attractions on the rail network..the rail network looks decayed but it works and the trains always on time!

great hotel..loved my morning hour swim in the pool before the pool got busy
overall..nice and friendly hotel..well worth it..will go again

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed August 15, 2013

This was our second visit to the Caravel - we enjoyed it so much last year, that we rebooked again. We stayed 11 nights and chose the half board option once again. It was lovely to see the same faces around the place and I understand that many of the staff have been there a long time......good sign!

The Caravel is like a well oiled machine, it runs like clockwork and they are very efficient, it's spotlessly clean, very comfortable and we love the pool area, particularly the Jacuzzi section - a pure haven on the hot days!

We were very lazy this time around as we had done most of the touristy things last year, so we just relaxed most days and almost always took the free shuttle to town in the evenings, it is a little quite at the Caravel in the evenings, but that seems to suit most, so not a problem.

I would definitely stay again when we return to Sorrento.....can't make it next year as have other family commitments.

The only suggestion to improve things I can suggest is to offer a half and half "half board" offer, for example, if you book for 8 nights, you can have 4 with half board and 4 with B&B, allowing you to sample some of the local restaurants on some of the evenings. Although the food is good here an great value, it would be nice to have the odd night out.

Thanks again to everyone at the Caravel.

Room Tip: We chose a superior room that got the morning sun, which meant we could enjoy a drink on the balcony...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 14, 2013

This hotel has views of the ocean (we were on the 4th floor, ocean facing) which were pretty as we watched the sunset. The hotel is on the less expensive side for hotels in Sorrento area but charge for things like beach towels, Internet, etc which was annoying. The rooms were fairly clean and of moderate size. My husband and I only stayed one night and did have the buffet breakfast which was not great but ok as they offered a basic buffet breakfast.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Caravel Sorrento

Address: Via Crawford 61, 80065 Sant'Agnello, Italy
Location: Italy > Campania > Province of Naples > Sant'Agnello
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#3 Family Hotel in Sant'Agnello
#6 Luxury Hotel in Sant'Agnello
#7 Romantic Hotel in Sant'Agnello
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Caravel Sorrento 4*
Number of rooms: 88
Official Description (provided by the hotel):
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Also Known As:
Caravel Hotel Sant Agnello
Hotel Caravel Sorrento Italy/Province Of Naples

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