We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Apartments completely did not fit to the offer from TUI travel office” 2 of 5 stars
Review of Residence Casa Metz

Residence Casa Metz
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Save
You added Residence Casa Metz to your Saves list
Residence Casa Metz
3.0 of 5 Guest house   |   Via Iman, 19, 39047 Santa Cristina Valgardena, Italy   |  
Hotel amenities
Wroclaw, Poland
1 review
“Apartments completely did not fit to the offer from TUI travel office”
2 of 5 stars Reviewed February 24, 2013

In the offer we had 40 squared meters apartments for 4 people. In reality we got two rooms apartments of the surface smaller than 20 m. Especially in the day room conditions for two people were unacceptable (there were no room to move and to sit). Reception desk was opened only two times for 2 hours. People at the desk could not help and referred us to the office, which was at that time unacceptable. In the offer it was written that we can come after 2 p.m., however we had to wait almost 3 hours since the reception was opened since 5 p.m.

Room Tip: Appartments 18 and 19 are extremely small, less than 20 sq. m., completely unacceptable for 4 person...
See more room tips
  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

14 reviews from our community

Traveler rating
    0
    7
    5
    1
    1
See reviews for
6
4
Solo
0
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • German first
  • Italian first
  • Polish first
  • Any
English first
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 6, 2012 via mobile

Siamo venuti a casa Metz, pero il divano letto e' scomodissimo. Si torna a casa con il mal di schiena. Le doghe della rete cigolano continuamente anche solo muovendosi leggermente nel sonno e ti svegliano! Non sembra di essere in vacanza perche appena arrivi devi controllare se nell'inventario degli oggetti forniti, torna tutto. In caso contrario se non reclami entro mezz'ora, nel regolamento dicono ti sarà addebitato tutto alla fine. Devi pulire praticamente prima tutto l'appartamento prima di andartene. Peggio che essere a casa propria! Sbrinare il frigo il giorno prima ( quindi la spesa che vi resta la buttate tutta!). Portare giù le lenzuola la biancheria e rifargli pure il letto! Orari di receptionist ridotti ai minimi termini, quindi come non ci fossero... non si e' in vacanza (le pulizie dovrebbero farle loro e non far preparare ai loro ospiti che x una settimana pagano 1000€!!!!, la camera x chi arriva subito dopo!!) ma piuttosto sembra di essere in una scuola rigida di suore, piena di regole! Inoltre liberare entro le 10 x la partenza, senno x ogni mezz'ora di ritardo vi detraggono 25€! Oltre ai 155€ di cauzione che vi chiedono appena arrivate, en passant!!!
E buona vacanza ( se così la volete chiamare), a tutti!!!

  • Stayed December 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 20, 2011

We have just returned from the Dolomites. We stayed at the Casa Metz yet again. we have stayed there 3 times now. The accomodation is good.We had a really large balcony with deck chairs and all the pretty flowers in window boxes ( which you need to water ) you also need to take your own rubbish to the garage and recylce!! You do not get clean towels or we never did have unless you askl. the bedding is left for you to make yourself but is all fresh from the laundry. when you leave you have to clean everything and they come and inspect before you leave. The cooker is a little annoying because if you are cooking more that 2 things it keeps triping so you need to re set. Also no kettel so you need to boil water in a pan for coffee or tea.no english channels or news on the tv either !! all that said we love the Dolomites and that is why we keep returning. There is a local Spar supernmarket with good opening times 5 min away also good pizza resturant nearby. Good location for all the walking and climbing which is why we go. We drive from the airport which takes about 4 hours

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Residence Casa Metz? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Casa Metz

Address: Via Iman, 19, 39047 Santa Cristina Valgardena, Italy
Location: Italy > Trentino-Alto Adige > South Tyrol Province > Val Gardena > Santa Cristina Valgardena
Hotel Style:
Ranked #13 of 21 B&Bs / Inns in Santa Cristina Valgardena
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Casa Metz 3*
Number of rooms: 4
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Odigeo so you can book your Residence Casa Metz reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Casa Metz Val Gardena, Italy

Owners: What's your side of the story?

If you own or manage Residence Casa Metz, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.