Just returned from week long stay. Booked half board and that was a huge mistake. From hotel and travel company's description and photographs we were expecting to eat outside in the lovely square. However, the dining room for residents was a cold internal room (no windows) and we were given our table which we had to sit at for the whole week! I spent every evening looking at a white wall and fire extinguisher! Very poor quality food which we had to chose the day before and it was served plated like in an old peoples' home! The meat was over cooked and very dry, the vegetables were frozen and watery and the potatoes were a mush! We didn't really want to eat meat and veg in Italy but other second course choices were equally poor. We asked if we could eat outside but were told this was al a carte and we would have to pay full price. Ivano, our restaurant manager, was embarrassed and did his best to make his guests happy but was unable to change the rules of the owners. The problem we have is understanding how and why the food for residents was so poor when the food served outside was fine and they were both from the same kitchen with the same chefs. Obviously they thought we would accept poor quality or would pay full price for the privilege of sitting outside even though we were half board.
There is no pool or anywhere to sit outside and with no balcony to the rooms and no chairs in the rooms either there was nowhere to relax at the hotel apart from laying on your bed! Our room was small and anyone larger than us would have trouble fitting in the shower or on the bidet! (We are quite slim!)
The spa had no character or atmosphere and while we were there the jacuzzi and steam room were out of order.
Riva del Garda is beautiful as is the rest of lake Garda but wish we had stayed in a different hotel.
Definitely not four star!
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- Also Known As:
- Portici Hotel Riva Del Garda
- Hotel Portici Riva Del Garda/Nago, Italy