wow what a big disappointment - first evening we arrived after dinner had been served were told to take luggage to room and return for meal, which we did. Staff seemed very put out and we ordered from menu, then we waited and waited and kept being told we had to wait for everyone to be there, about one hour later dinner was served, the vegetables of courgettes were a watery mess and ice cream was sorbet. Veal was over cooked defiantly not what you expect from a four star hotel.Before you put your cutlery down the plate was removed even if other people hadn't finished. We thought we would try a second night as we were half board well the peas were over cooked from a tin? definitely not fresh and the desert of creme caramel was served in a plastic dish like infants get!! the ice cream again was sorbet and exactly the same as the night before.We spoke to the rep of Inghams who said she will sort it out - no response. The breakfast was okay but water was always warm not boiling for hot drinks and one morning the scrambled eggs were blue/green? The same food was there every day no alternates. We went to sit outside one day (as advertised online) to the utter disgust of a waitress. The service was well below a Four star hotel and the staff were not helpful or friendly and no body asked us why we did not eat dinner there!
Our room had recently been decorated but every time the shower was used it flooded the bathroom making it very slippery and dangerous.
The beds were rock hard.
On a plus side a beautiful idyllic location.
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- Also Known As:
- Portici Hotel Riva Del Garda
- Hotel Portici Riva Del Garda/Nago, Italy