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“one week stay - So Very Disappointed with the hotel” 2 of 5 stars
Review of Hotel Portici

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Hotel Portici
4.0 of 5 Hotel   |   Piazza III Novembre 19, 38066 Riva Del Garda, Italy   |  
Hotel amenities
Ranked #30 of 62 Hotels in Riva Del Garda
Bedford, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“one week stay - So Very Disappointed with the hotel”
2 of 5 stars Reviewed August 9, 2014

wow what a big disappointment - first evening we arrived after dinner had been served were told to take luggage to room and return for meal, which we did. Staff seemed very put out and we ordered from menu, then we waited and waited and kept being told we had to wait for everyone to be there, about one hour later dinner was served, the vegetables of courgettes were a watery mess and ice cream was sorbet. Veal was over cooked defiantly not what you expect from a four star hotel.Before you put your cutlery down the plate was removed even if other people hadn't finished. We thought we would try a second night as we were half board well the peas were over cooked from a tin? definitely not fresh and the desert of creme caramel was served in a plastic dish like infants get!! the ice cream again was sorbet and exactly the same as the night before.We spoke to the rep of Inghams who said she will sort it out - no response. The breakfast was okay but water was always warm not boiling for hot drinks and one morning the scrambled eggs were blue/green? The same food was there every day no alternates. We went to sit outside one day (as advertised online) to the utter disgust of a waitress. The service was well below a Four star hotel and the staff were not helpful or friendly and no body asked us why we did not eat dinner there!
Our room had recently been decorated but every time the shower was used it flooded the bathroom making it very slippery and dangerous.
The beds were rock hard.
On a plus side a beautiful idyllic location.

Room Tip: chose a different hotel
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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213 reviews from our community

Traveler rating
    73
    93
    37
    8
    2
See reviews for
26
110
7
13
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
Manitou Springs, Colorado
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 8, 2014

Location is right on the main square. The staff was friendly and helpful. The restaurant menu food was yummy. The free large breakfast was fantastic! Had almost everything, scrambled eggs, bacon & sausage, cold cuts, pastries, cereal, fruit and desserts. Very impressive. Definitely a 3 or 4 star rating in American terms. Free bike rentals.

Room Tip: I liked our room with a front square view.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 29, 2014

Room was Very spacious, clean, comfortable, two seater convert into sofa bed, fridge and safe deposit box. but no coffee/tea facility. Our room was over looking the square, in fort of the Municipio, quite near to the Lake, luckily we arrived that's day, Music festival celebrated at Riva de Garda, just in front of the hotel. The hotel has own Restaurant and other Restaurants nearby, very good restaurant is Leon D' Oro, just 2mins walk from the hotel,price is reasonable eg just 1/2lir wine for 7euro, beer is 4.50euro, seafood with spaghetti is 16 euro, really delicious, but bread and cover for 1.5euro. Hotel staff are very nice, helpful. Express boat and other boats run between Riva to Desenzano, about 3-4 mins walk. we really enjoyed that trip.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 14, 2014

Lovely hotel in a great location. Parking involved a walk but very secure so peace of mind not worry about leaving the rental in a dodgy public car park. The room was very nice and we were upgraded on check-in to a room with a balcony overlooking the square. The staff were very friendly and nothing was too much trouble. If staying in Riva again will definitely return.

Room Tip: Overlooking the square, was great to watch the world go by.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 11, 2014

This review has been dictated by Mrs Dawn Page who recently stayed at the hotel for a week in May. A delightful place to stay with an ideal central situation in Riva. The room was spacious and very comfortable, spotlessly clean and serviced. The staff were wonderful and very friendly and helpful. I enjoyed the food which unusually was not all buffet a pleasant change from many hotels. I would happily stay at the hotel again when I next visit Lake Garda.

  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 27, 2014

We arrived back in the UK 2 days ago after a week's stay at Portici. We stayed in a suite which was spotlessly clean, lots of space and plenty of wardrobe space! The staff are wonderful and very helpful, nothing was too much trouble. The location is great, central to everything. The only negatives I would say is the bar area has no lounging chairs, it feels like a waiting room; although the hotel is supposed to have satellite tv, we didn't have one English speaking channel which was a bit disappointing. Would definitely stay here again. In a nutshell too many positives outweigh the couple of negatives.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Venice, Florida
Level Contributor
82 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 22, 2014

This was out first trip to Riva and going on a bus trip from Germany, the reservations were made for us. We were pleasantly surprised with this hotel. The bus dropped us off in front of the hotel, only allowed off season. The staff was very friendly, helpful and spoke English well. The rooms were so clean and our window overlooked the piazza below, where people would gather in the evening. The lake was close and we strolled along it every night before having a cocktail and dinner sitting by the lake. There are lots of stores around the piazza and great shopping near the hotel. The continental breakfast at the hotel was not the greatest, neither were the dinners, eatable, but not worth writing about.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Portici

Address: Piazza III Novembre 19, 38066 Riva Del Garda, Italy
Location: Italy > Trentino-Alto Adige > Province of Trento > Riva Del Garda
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites
Hotel Style:
#7 Spa Hotel in Riva Del Garda
#15 Luxury Hotel in Riva Del Garda
#23 Romantic Hotel in Riva Del Garda
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Portici 4*
Number of rooms: 55
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Also Known As:
Portici Hotel Riva Del Garda
Hotel Portici Riva Del Garda/Nago, Italy

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