From the moment we checked in the staff were very helpful, polite and accommodating. Nothing was too much trouble and we felt as if we had been there weeks after just a few hours because we were on good terms with everyone. It's a delightful location, fantastic views over Garda, and our room featured a balcony with a superb view. Breakfast was fresh and varied, and there were options to have dinner in the evening (we didn't eat there but the menu looked good and it was always busy in the evening) The pool, WC's and changing areas were immaculately clean, and it was so easy to relax in lovely surrounds with a terrific view over mountains and the lake. It's ten minutes walk from the harbour and 15-20 mins form the town, which on a sunny evening is a pleasure to stroll along the street where you will find lots of choices of bars, restaurants and places to go. It's not quite as close to the town as some hotels but none of them enjoy the spectacular views over the lake. We'd certainly book again and this hotel is a real find.