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“Best Hotel at Lake Garda” 5 of 5 stars
Review of Hotel Kristal Palace - Tonelli Hotels

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Hotel Kristal Palace - Tonelli Hotels
4.5 of 5 Hotel   |   Via Confalonieri, 8, 38066 Riva Del Garda, Italy   |  
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Hotel amenities
Ranked #1 of 61 Hotels in Riva Del Garda
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Best Hotel at Lake Garda”
5 of 5 stars Reviewed July 28, 2014

I stayed at the Kristal Palace Hotel for 8 nights in July with my wife and two adult sons. We found everything at the hotel to be first class with amazing attention to detail. We stayed in two fourth floor rooms which were modern and very nicely decorated. Room service was excellent each day and included a second towel change and turndown service each evening.

We stayed on a half board basis, so ate breakfast and dinner at the hotel. Breakfast was buffet style with a wide choice of hot and cold foods and could be taken in the main restaurant or at the roof top pool bar. Dinner was exceptional and the best we have ever experienced at a hotel. The service from the staff in the restaurant was excellent and the food varied and of the highest quality. Every night dinner included a free glass of prosecco and a "gift from the kitchen" to start the meal, followed by three courses and a salad bar. The wine menu was also extensive and reasonably priced.

We found all the staff at the hotel to be friendly and obviously very well trained. We often saw the owner working at the hotel and spoke with him on several occasions. The hotel arranged entertainment most nights. This was often at the roof top pool bar where the moonlit views across Lake Garda were magical. Entertainment included a truly top class singer and pianist who was often accompanied by a excellent saxophonist. We have never heard better at a hotel. The hotel also has a casino night every week which was great fun and a great way to meet other guests. The cocktails at the roof top bar were also very good, especially the very strong and fresh mojitos. One night the hotel served complimentary crepes at eleven at the bar. This was a great example of how the hotel does all it can to make your holiday special.

The Kristal Palace Hotel is just 2 minutes walk to the lake side and 15 minutes walk to central Riva. We made this walk many times during the day and evening. Riva is a lovely town with many cafes and restaurants and a great historic centre.

We had a great holiday at The Kristal Palace Hotel and would recommend it very highly. We are sure to return very soon.

Room Tip: All rooms are excellent, but higher rooms have a better view.
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo T, Manager at Hotel Kristal Palace - Tonelli Hotels, responded to this review, August 2, 2014
Dear Andrew,
thank you very much for choosing us for your stay in Riva del Garda. It is a pleasure to read that you consider the Kristal Palace "the best hotel on Lake Garda" and you found every department outstanding.
During the summer we have entertainment with music on the top floor: once-twice a week we organize special events like the Casinò Night with fiches and roulette or the Montecarlo Night with live music by piano, voice and sax followed by crepes suzette. Nice to read it has been very appreciated!
I do hope we will have the pleasure of welcoming you back on a future visit.
With best regards
Giuseppe Tonelli and the Kristal Palace Team
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373 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Any
English first
Toronto, Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2014

My family & myself stayed in this hotel for my 58 Birthday. I would like to thank the hotel staff for making my stay awesome and memorable. The hotel is not very large and I really like the home an atmosphere filling. The people worked really hard there to make your stay pleasant and a worry free. Great place to unwind and relax. Thank you so much and I hope to return there next year.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo T, Manager at Hotel Kristal Palace - Tonelli Hotels, responded to this review, August 2, 2014
Dear Mirek,
thank you for choosing the Kristal Palace Hotel for your very special occasion and taking the time for sharing your feedback with us. How wonderful to read that you had an unforgettable stay in a relaxing atmosphere.
We are all looking forward to welcoming you back for your next birthday.
Warm regards,
Giuseppe Tonelli and the Kristal Palace Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 22, 2014

We would like to thank the hotel for their warm welcome, friendly & helpful service! It is a gem of a hotel cleanliness, location & breath taking views of the mountains from the amazing terrace! Some people moan about silly thing's but there was nothing here, our air con leaked but within 5 minutes someone was up & it was fixed, THAT is a sign of a great hotel...thing's will go wrong/break but it's how they go about fixing it, that shows what a FAB service they provided us! It was our honeymoon, and we had an amazing meal more then once in the restaurant, the food was exquisite, presentation was marvellous, fresh produce with Italian charm - seeing the chefs cook was a treat, seeing them smile as you've enjoyed their hard work even better! The restaurant staff was brilliant especially Jessica & Marcos, always service with a smile! The free bike hire was jus a great addition to the holiday (has made us get our bikes back out after we got home) also made us feel better about the amount of food we ate! Michaelangelo on the terrace bar was a really great bar tender, would always encourage you to sit & he would serve you...just relax & enjoy, simply marvellous! This hotel is contemporary, modern...rooms spacious, fab showers, great value fir money, but most of all it was the staff that made it even better & in my opinion a 5* hotel, it makes a huge difference to be treated well & is an asset to the management of which they should be proud! Thank you so much & we hope to return for our anniversary & have already recommended the hotel!! Grazie!! X

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review, July 26, 2014
Dear Llinos O,
thank you for posting a detailed review of your stay at the Kristal Palace Hotel. We are delighted that you experienced a warm greeting from our professional team and enjoyed your stay in our beautifully appointed room.
As you write, if something occurs, we like to know it to sort it out as soon as possible. We take great pride in the service provided to our guests.
I have passed on your comments to the Kristal Palace Team: the porters, Jessica, Marcos and Michelangelo are very thrilled about your praise. Also our Executive Chef, who is able to create every day delicious Mediterranean dishes and local specialties of the Lake Garda and Trentino region.
We are looking forward to welcome you back soon for your next anniversary.
With best regards
Giuseppe Tonelli and the Kristal Palace Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
1 review
5 of 5 stars Reviewed July 21, 2014 via mobile

I stayed at this hotel for 4 days 16/07/2014-20/07/2014 and it was faultless from the friendly helpful staff the amazing views from the roof top pool and the wonderful food the rooms were kept spotlessly clean and everytime a member of staff went past there was always a warm greeting I'm already waiting for the tour operator to release dates so I can book to go back here I would recommend to any one

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review, July 25, 2014
Dear Mancityst,
thank you for posting a kind review of your stay at the Kristal Palace. We are delighted to read that you experienced an excellent stay in our Hotel with wonderful food, amazing views, helpful staff and spotlessly clean rooms. It is very important for us to know that we are going on the right way.
We will be glad to welcome you again soon.
With best regards
Giuseppe Tonelli and the Kristal Palace Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 17, 2014

We have just returned from a wonderful week's stay. We booked this hotel on the back of the excellent Tripadvisor reviews. I have used Tripadvisor for many years and have never come across a hotel where I have struggled to find a negative comment. Our expectations were therefore very high and we weren't disappointed. On arrival we were given a room which we weren't too keen on and the lovely receptionist changed us straight away with no fuss. The food at this hotel is incredible so don't be surprised if you put on a few pounds although saying that the food is not fatty, quite the contrary, it is very healthy and the portions are just right. It's like a top restaurant in London and the staff are fantastic and very attentive. All the staff spoke English and German. The roof top pool is delightful and you can have what they call an "easy breakfast" next to the pool if you wish. Not quite the same choice as downstairs in the restaurant but still a good selection and, if you're still feeling full after the previous evening's meal, then this is the perfect place to go. I can't rave about this hotel enough and I hope the staff are retained for the next season (I believe the hotel shuts in November) as they are a huge asset. Lake Garda itself is stunning with lots of families, bikers and walkers. A trip to Verona is highly recommended, it's like a mini Rome, and the cable car trip at Malcesine is a must. Just one point here. We paid for a return bus ticket but the driver didn't give us a ticket so we asked for one as we got off. However when we got on the bus on our return the driver would not accept the "return" ticket and we had to pay again. Not sure if this is some sort of scam but we were a little disappointed and felt we'd been conned, the only thing to have gone wrong all holiday.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review, July 21, 2014
Dear Jhuktrave,
thank you for choosing the Kristal Palace Hotel for your holiday and taking the time for sharing your feedback with us. How wonderful to read that you had a wonderful week's stay with us and that we met your high expectations. Your praise is particularly for the food: our “Live” Restaurant with open-plan kitchen and a Mediterranean and international flavour is one of our strengths points. We will pass your kind words to our Executive Chef and the Restaurant Team, they are working very hard to create superb dishes every day.
We are very sorry for the inconvenience on the bus...we hope it was a mistake and it will never occur.
We are all looking forward to welcoming you back soon.
Warm regards,
Giuseppe Tonelli and the Kristal Palace Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portadown, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 17, 2014

We booked this hotel based on trip advisor ratings and the location and overall we where pleased with our choice especially the friendliness of the staff and the accommodation, however certain details were overlooked such as
- no tea/coffee making facilities
- no english speaking TV channels( expect for SKy news, who wants to watch Wimbledon in
German)the hotel lists main UK channels in their hotel brochure found in therooms but they are not avaliable .
- AS IT WAS OUR SILVER WEDDING ANNIVERSARY we where told by Topflight that a surpise would await us on arrival, dispite raising this with the rep at the hotel nothing was provided, also our request at time of booking viaTopflight for an upper floor suite was not acted on, we were allocated a room on 2nd floor with views overlooking building sites

On a more positive note the hotel rooms were spacious and nicely decorated, the large walk in
shower was great
The provision of umbrellas at the door was a great idea as we had experience of the seasonal thunderstorms, the staff where very helpful and the complementary hotel bicycles were great for exploring the area, Town centre is only a 10 - 15 min walk away and the scenery is fabulous

Overall we really enjoyed the stay and the roof top terrace is a gem I would have given a 5 star rating only for the issues mentioned. Will certainly go back again to the area


Stuart@portadown

Room Tip: Pick 4th or 5th floor for views and be sure your request has been granted
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review, July 24, 2014
Dear Stuart S,
thank you for sharing your opinion and for appreciating the friendliness of the staff and the accommodation. Our goal is to make each holiday a special one with extra little touches, like a bottle of prosecco to celebrate birthdays or the anniversary.
We are very disappointed to read it didn't work. A fruit basket and a bottle of spumante has been delivered in your room after the suggestion of the rep. We apologise for the inconvenience and we will check with our room service what happened. It is anyway an action at our own discretion and completely free of charge.
We hope you will have the opportunity to visit us again soon and enjoy here your next holiday.
With best regards
Giuseppe Tonelli and the Kristal Palace Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
northampton
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2014

Having recently returned from a weeks stay we can say this really is a special hotel, situated a short walk from the lake front,
The marvelous views of the lake and mountains from the roof terrace making breakfast a special start to the day.The evening dining experience is just as good with attentive staff and great food.
All the staff are genuinely friendly and this has the effect of relaxing the guests and creating a great atmosphere.Our room on the 4th floor was spacious, comfortable and clean.We never had a single problem or concern,but sure if one arose it would have been dealt with immediately.We met the Director twice during our stay and it is easy to see where the enthusiasm and passion for perfection originates from, he even asked us to post any criticism on line so it can be highlighted and dealt with,apologies Mr Tonelli but we have none.
One of the best holidays we have had, Grazie mille

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paolo T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this review, July 17, 2014
Dear Partickor,
I am delighted to read that you had a special holiday with us and you found here a relaxing atmosphere. The Kristal Palace Team and the Tonelli Family organization make the difference: we try to be always attentive and to take care of everyone of our guests.
For us is very important also to know any constructive criticism, it helps us to identify weaknesses and areas of improvement.
It will be a pleasure to welcome you again.
Warm regards
Giuseppe Tonelli and Kristal Palace Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Kristal Palace - Tonelli Hotels

Address: Via Confalonieri, 8, 38066 Riva Del Garda, Italy
Phone Number:
Location: Italy > Trentino-Alto Adige > Province of Trento > Riva Del Garda
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Riva Del Garda
#1 Luxury Hotel in Riva Del Garda
#2 Family Hotel in Riva Del Garda
#7 Business Hotel in Riva Del Garda
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Kristal Palace - Tonelli Hotels 4.5*
Number of rooms: 58
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Also Known As:
Hotel Kristal Palace - Tonelli Hotels Riva Del Garda/Nago, Italy

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