We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Faulty towers? Beware....” 1 of 5 stars
Review of Naturhotel Wieserhof

Save Saved
You added Naturhotel Wieserhof to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Naturhotel Wieserhof
3.0 of 5 Hotel   |   Monte di Mezzo 87, 39054 Renon, Italy   |  
Hotel amenities
Ranked #5 of 13 hotels in Renon
1 review
3 helpful votes 3 helpful votes
“Faulty towers? Beware....”
1 of 5 stars Reviewed July 28, 2012 via mobile

We had originally booked 8 nights here, and paid 30% deposit. Looked forward to a relaxing stay, but upon arrival we were given a strange room with no view, unclean floors, old Mosquitos on the wall and unvacumed carpets. Asked for another room and was told we could get one in two days. We decided to stay 3 nights as we thought we had paid for that already, and gave notice that we would like to cancel the rest of our stay. Was told that that was ok, but upon check out they kept our 30% deposit and charged us for 3 nights in addition. Seems they are in financial trouble as different food items in breakfast always was running low and they they did not have the wines on the winelist we ordered, just to mention a few things....The first evening we had to eat outside the restaurant as it was full due to an arrival of a tour bus. However, it is a beautiful location, staff is nice, and the dinners were very tasteful. But we are glad we cut our stay short as there always was a mishap of some sort, and I do like to have a clean room with now mildew in the shower. How it can claim three stars is beyond my understanding.

  • Stayed July 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Domingo C, Direttore at Naturhotel Wieserhof, responded to this review, August 7, 2012
We would like to thank all our guests for the useful opinions they express on our services.
In response to this review we’d like to underline that:
We gave you a room with no view as it was the standard room you required as it has a cheaper rate.
From the second night on you were immediately given the option of a different room which you did not even want to see preferring to stay in the first one you were assigned.
In the confirmation letter you received we specified that:
- a 30 days cancellation notice is required prior to your arrival date to get the total refund of your deposit.
- in case of 30 to 3 days cancellation notice you are charged 3 days of the stay.
- in case no cancellation notice is given prior to arrival and, like you did, once arrived you decide to leave you are supposed to be charged 80% of the stay total amount and not just the 30% as we charged you.
As far as the restaurant is concerned we assigned you a table within the Tyrolean restaurant but you preferred a table inside the bar area closer to the Central restaurant; the Barolo wine you asked for was replaced by an Amarone that you really liked.
The cleaning standards of our hotel are widely appreciated by our guests thus it was probably due to the presence of your large breed dog inside the room that it may appear untidy.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

132 people have reviewed this hotel

Traveler rating
    44
    58
    18
    10
    2
See reviews for
48
45
2
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 9, 2012 via mobile

Stayed here in July, Reserved a balcony room 3 months in advance for 3 people, when we got here the manager said we couldn't stay in the balcony room because it's too small for a couple with a child so they put us in a smaller room in the back corner of the hotel with no views & two twin beds & a cot!! Seriously putting a couple in two twin beds?? We had asked to change rooms & the manager said they don't have any available. After we were confirmed for a balcony room 3 months in advance. Why were we not informed of that prior to arriving? We had such a bad taste in our mouth. How can the hotel decide for us that they will put us in another room without asking us first? And the balcony room was much bigger than the room we were given. Not the right way to treat your customers for sure. Other than that the surroundings were gorgeous.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 11, 2012

We have spent one week in this property. It is a nice hotel with stunning views, in the middle of the pure nature. It was rather difficult to find it, but at the end we have asked the local people who directed us. Checking was good, the receptionist was rather grumpy, but later we have got all the information we have needed. Food was ok. We didn't feel the atmosphere of a typical friendly family hotel.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Usa
Top Contributor
173 reviews 173 reviews
50 hotel reviews
Reviews in 77 cities Reviews in 77 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed October 17, 2011

Absolutely gorgeous mountain views. We loved it. Room while small was modern & clean. Hotel provides free parking, free breakfast & free wifi (in lobby area only). Staff was friendly, helpful and bilingual. Onsite restaurant was quite good. Definitely recommend staying here.
It's a short drive from a funicular that can take you down to Bolzano.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2011

We enjoyed a most pleasant stay in June. The owners and staff were most welcoming and nothing was too much trouble. The restaurant coped very well, even when busy and it was clear that many local people choose the Naturhotel to eat which is always a good sign. Our well equipped and comfortable room had a good shower and double doors opening onto a private balcony with breathtaking views of the mountains. We would have no hesitation in booking this same hotel again and recommend it to anyone looking for a relaxing break.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 21, 2009

We stayed here for two nights and had a great stay. The property is located in the country-side. It is very peaceful and great views of the mountains.
It is a lovely place just to walk around or the host gave us plenty suggestions on what we could do. One that I can recommend is driving about 5 minutes to the next town where you can board a small train through the country-side and then take a cable-car down to Bolzano where you can wander around the old city - very nice!
We ate at the restaurant one night where they cook regional food. It was very tasty.
The host was very friendly and showed us around the property when we arrived as it is an old mountain establishment.
We really enjoyed our stay there and definitely recommend it.

  • Stayed September 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Naturhotel Wieserhof? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Naturhotel Wieserhof

Address: Monte di Mezzo 87, 39054 Renon, Italy
Location: Italy > Trentino-Alto Adige > South Tyrol Province > Renon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites
Hotel Style:
Ranked #5 of 13 hotels in Renon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Naturhotel Wieserhof 3*
Official Description (provided by the hotel):
The Charming Naturhotel Wieserhof – situated on the Renon plateau – is surrounded by 30.000 meters of natural park. With its relaxing and cozy atmosphere, the Naturhotel Wieserhof is a perfect blend of tradition and attention to detail, providing both elegance and a home away from home.Your taste buds will be delighted in the restaurant offering Tyrolean cuisine, matched with the flavor of international meals and combined with an extensive range of selected wines.While enjoying the cuisine you will be charmed by the breathtaking views in front of youThe 42 guestrooms of NATURHOTEL Wieserhof feature shower/WC and many of them boast a balcony. The magnificent views of Renon will surround you during all your stay. The Hotel is only 14km away from Bolzano and the new cable ban takes only 10 minutes to get you directly to the very city centre of Bolzano. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Venere, Hotels.com, Travelocity, Priceline, Tingo and BookingOdigeoWL so you can book your Naturhotel Wieserhof reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Naturhotel Wieserhof, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.