If you have trouble with steps do not book at this hotel. Their website lists a lift/elevator but the lift does not begin until after a long flight of steps. Having said that the staff was very helpful in assisting us with the steps, getting our luggage to the room and parking the car. We do not expect soft beds in Italy but these were very uncomfortable and narrow. On the plus side we had a balcony with a spectacular view of the distance sea and coastline. If you are going to be on the Amalfi Coast only once Ravello is probably not the best place to stay. This was our second trip to the Amalfi Coast and we had specific reasons for wanting to stay in Ravello.